Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MUYIWA FAGBENRO

Aberdeen,Scotland

Summary

Results-driven Management professional with over 15 years of experience in technology operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.

Overview

23
23
years of professional experience

Work History

Head of Operation

First Pension Custodian Nigeria Ltd.
Lagos, Nigeria
11.2022 - Current
  • Oversee Contribution Management department
  • Developing strong relationships with cross-functional teams within department
  • Overseeing department budget planning and development
  • Maintaining all policies and procedures manual
  • Preparing and reviewing operational and board reports
  • Identifying opportunities to improve business policies
  • Completed paperwork, recognizing discrepancies, and promptly addressing pension remittances for resolution
  • Maintained energy and enthusiasm in fast-paced environment.
  • Reduced costs and improved operations by analyzing processes and customer feedback.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Minimized discrepancies by effectively training employees on best practices, policies and procedures.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Strategically scheduled and managed 21 staff members, maintaining high-performing business operations.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Strategically scheduled and managed 21 staff members, maintaining high-performing business operations.
  • Analyzed operations data to identify process gaps and successfully implement change.
  • Led overall direction, coordination and evaluation of department functions.
  • Implemented corrective actions after collecting and analyzing customer and employee feedback.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Increased department profitability by reducing operations costs.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Analysed financial data to track and achieve budget targets.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.

Unit Head Contribution Operations

First Pension Custodian Nigeria Ltd.
6, Maduieke Street Of Raymond Njoku Lagos , Nigeria
04.2021 - 11.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease on Pension remittances
  • Manage over 10 institutional clients daily calls per day
  • Supervises team of 15 staffs.
  • Completed paperwork, recognizing discrepancies, and promptly addressing pension remittances for resolution
  • Maintained energy and enthusiasm in fast-paced environment
  • Resolved problems, improved operations and provided exceptional service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Monitored company inventory to keep stock levels and databases updated
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Drove operational improvements which resulted in savings and improved profit margins
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw staff operations, training and performance to accomplish objectives.
  • Monitored and reported on ongoing projects to help achieve departmental targets.
  • Established team and project goals, tracking performance and evaluating necessary changes.

Head of Information Technology

First Pension Custodian Nigeria Limited
6, Maduieke Street Off Raymond Njoku Ikoyi, Lagos, Nigeria
01.2014 - 03.2021
  • Managed over 15 institutional calls per day
  • Provided strategic oversight and tactical planning, development, evaluation, and coordination of information and technology systems to deliver effective services to organization and providing custodial
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
  • Coordinated technical training and personal development classes for staff members
  • Assisted in development of long-term strategies to grow department and resources
  • Understood key product management roadmap objectives and requirements to develop product technology strategy
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running
  • Coordinated IT operations activities to deliver smooth flow of daily business needs
  • Wrote policy, procedure and manuals governing internal IT use
  • Built, repaired and installed computer-related hardware based on deployment procedures
  • Oversaw IT department operations and training
  • Demonstrated familiarity with latest hardware, software and networking technology
  • Partnered with project team members to identify and quickly address problems
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance
  • Customized and repaired technology based on staff requests
  • Interacted and negotiated with vendors and contractors to secure products and services
  • Created and terminated user's accounts from start to finish in business applications
  • Troubleshot and diagnosed equipment malfunctions and performed repairs.
  • Organised and monitored technical activity for various projects and complied with objectives.
  • Prepared and maintained project budgets and maintained timely deadlines.
  • Reported emergency maintenance and repair tasks to management for approval.
  • Attended seminars and exhibitions to stay up to date with latest developments.
  • Provided technical support and advice for employees, customers or individuals requiring assistance.

Head, Enterprise Application Support

ASO Saving & Loans Plc. (Mortgage bank)
Plot 266, FMBN Building, Cadastral Zone A0 Abuja, Nigeria
04.2009 - 11.2014
  • Engaged as consultant for first two years to stabilize bank T24 core banking application and banking operation
  • Engage and supervised external consultants on upgrade project of core banking application from T24 release six (R6) to release T24 release ten (R10) and changing of core banking operating system platform from Windows NT to Red hat Linux
  • Collaborate with external auditors to conduct in-depth compliance audits and penetration testing presenting results to senior management
  • Develop and institutionalize change management process in terms of solutions and hardware deployment in bank
  • Key Achievements:
  • Instrumental in developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) plans for bank
  • Involved and participated in deployment of back up links for all branches of bank
  • Supervise daily activities on T24 Core banking application
  • Member of team that implements conversion of financial reporting GAPS reporting to T24 IFRS compliant
  • Spearhead implementation of Internet Banking project with capacity to enable customers transfer funds to any commercial banks within Nigeria
  • Spearhead REMITA deployment project that allows inflows of funds to bank
  • Engaged in deployment of regulatory compliant solutions (EFASS & Anti-Money laundry) in bank on T24 core banking application
  • Member of management committee for Operation and technology division for bank
  • Committee responsible for taking strategic decisions for O&T Division in bank
  • Supervised and managed departmental team in review and documentation of IT processes
  • Supervise and manage team responsible for business automation in bank
  • Manage all interfaces deployed on e-channels processes in bank
  • Member, IT Steering Committee - Responsible for reviewing and approval of technology projects
  • Facilitated peer group training and learning sessions
  • Managed team and engagement to successful and timely completion of Technology projects.
  • Performed root cause analysis to identify issues and limit repeat reoccurrence.
  • Troubleshot malfunctions with clear logic to resolve issues with speed and precision.
  • Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
  • Responded to ticket requests quickly and helpfully to deliver excellent customer service.
  • Ran training sessions to educate staff on new software and systems for improved understanding.
  • Monitored new and emerging products to provide technical guidance on upgrades and updates.
  • Led end-user testing and documentation for reduced issues during development and rollout.
  • Managed system hardware and virtual environment performance for good equipment function.
  • Minimised system downtime through regular maintenance and servicing.
  • Coordinated communications between staff and technical teams to maintain smooth operations.
  • Evaluated internal applications to spot function weaknesses and provide remedial action.
  • Used in-depth Microsoft applications knowledge to enable smooth rollouts.
  • Analysed software and systems performance to enable continuous process improvements.
  • Tested software to assess and verify capabilities in line with business requirements.
  • Supported software updates and rollouts with thorough testing, minimising operational disruption.

Application Support Developer

Wema Bank Plc
54 Marina, Lagos, Nigeria
01.2001 - 03.2008
  • System analysis, development and implementation of new products on T24 core banking application
  • Proactively assigned resources to meet workflow needs for bank
  • Ensured accurate release testing for all new applications
  • Provide daily support for users on T24/Globus core banking application
  • Key Achievements:
  • Spearhead development and implementation of performance management solution in bank
  • Developed and deployment of transaction alert (SMS & EMAIL) solution for bank
  • Developed and implemented UNIX scripts for support of users process on T24/Globus core banking application
  • Engage in Universe database resizing and performance tuning
  • Spearhead deployment of Legal management solutions for Legal department of bank
  • Team lead, Conversion from legacy system to GLOBUS banking application
  • Supervise configuration and deployment of desktop computers and Laptops in bank
  • Developed and deployment of Legal Solution for Legal department of bank
  • Translated complex customer requirements into technical specifications to simplify implementation.
  • Delivered solutions throughout development stages, from design to final deployment.
  • Devised Proof of Concepts for assigned projects using prototyping tools.
  • Collaborated with change development teams to streamline modifications to critical applications.
  • Assessed production incidents and drafted root cause analysis documents for reference purposes.
  • Revised and improved code quality to decrease processing time and boost application performance.
  • Employed special engineering tools in software design, development and testing.
  • Monitored application performance, tuning and adjusting operating parameters to meet target thresholds.
  • Implemented outward-facing APIs, facilitating integrations with third-party applications.
  • Converted business and trade ideas into strategic solutions to maintain competitive edge.
  • Observed established coding standards to achieve high code quality.
  • Documented application features, functionality and errors encountered for handover to support teams.
  • Evaluated new feature releases and presented feedback to application teams.
  • Boosted productivity by eliminating potential bottlenecks in development processes.
  • Determined and defined system improvements and deployed new features and releases.
  • Supported development teams with evaluation and feedback loops to fix logic and runtime errors.
  • Created test plans to validate application functionality before release.
  • Tested and implemented new features to identify and resolve bugs.
  • Deployed and maintained microservices to maintain system resiliency and reliability.

Education

Bachelor of Science - Computer Science

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
Ogbomoso
02.1997

Skills

  • Temenos T24 Core banking application Support
  • Microsoft Dynamics
  • Project management -Jira, Confluence, Miro
  • UI/UX software - Balsamiq, Drawio, Gliffy
  • Programming: jBasic, C, Visual basic, Java, Python
  • Databases: MySQL, SQL Server, Jbase, Oracle RDBMS
  • Microsoft Suite (Word, Excel, PowerPoint, Access, Project, Outlook)
  • Data Integrity /Disaster Recovery
  • Platforms: UNIX(Solaris, HP-UX), Windows,10,11/NT/2000/XP/Vista,Linux, UNIX shell scripting, Red Hat Linux
  • Network troubleshooting
  • Data Processing

Languages

English
Proficient (C2)

Timeline

Head of Operation

First Pension Custodian Nigeria Ltd.
11.2022 - Current

Unit Head Contribution Operations

First Pension Custodian Nigeria Ltd.
04.2021 - 11.2022

Head of Information Technology

First Pension Custodian Nigeria Limited
01.2014 - 03.2021

Head, Enterprise Application Support

ASO Saving & Loans Plc. (Mortgage bank)
04.2009 - 11.2014

Application Support Developer

Wema Bank Plc
01.2001 - 03.2008

Bachelor of Science - Computer Science

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY

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