Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Mutsa Cornish

Kings Langley,Hertford

Summary

A well-organized reliable, flexible dynamic Data Analyst and Administrator with strong Project coordination and contract administration for energy efficiency retrofit projects. Able to plan, prioritise and communicate with people at all levels. Used to working to strict deadlines whilst working in fast paced environment with strong attention to detail and strong analytical skills, handling and coordinating retrofit projects

Strong with SAP, Frameworks, Parity Projects, PUS Hub, Oracle, Salesforce, FlexNet Operations (Flexera) Lotus Notes and all Microsoft office including Power BI and Power BI dashboards. Experience working with Project managers and coordinating, onsite engineers and technical support, account managers, audit teams accounts payables and receivables, also managing administrative tasks carried out in Customer Services, including procurement and invoice and credit memo handling.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work history

Data Analyst & Admin Support Officer

PHG Housing Association
High Wycombe, Buckinghamshire
04.2023 - 06.2025
  • Producing and managing regular reports, to support the need for energy efficiency retrofit works.
  • Processing and analysing data from Retrofit Surveyors.
  • Ensuring that property data held on asset systems, such as Frameworks, Portfolio and Civica CX, is regularly updated to support the development of energy efficiency retrofit works programmes.
  • Contract execution and monitoring.
  • Contract database management.
  • Ensure asset data following the completion of energy efficiency and other relevant major works is updated on the systems.
  • Post-award contract administration.
  • Stakeholder communication.
  • Produce monitoring and progress reports required by Government and other energy grant funding agencies to evidence the delivery of grant funded works in accordance with bid requirements such as HACT, Wave 2.2 and 2.3.
  • Support the administration of energy efficiency projects, setting up and supporting the systems of storing project information, such as contract documents, project plans, minutes of meeting, payment details, Key Performance Indicator (KPI) reports, customer engagement supporting information, including resident energy advise questionnaires satisfaction surveys data.
  • Ensuring that data held by the team is managed in accordance Data Protection policy, and procedures. Including drafting and ensuring compliance with Data Protection Impact Assessments for the team.
  • Overseeing and preparing reports on the output of remote monitoring devices used to evaluate the success of performance monitoring /report on remote monitoring devices.
  • Providing general administrative support to managers including arranging meetings.
  • Providing support to enable successful bids for energy grant funding.
  • Baseline reporting performance and characteristics, e.g lodged EPCs, main heating type or wall type.
  • Scenario reporting performance and measures, compare scenarios and cost effective analysis for investment.

Operations Executive (International)

GAMA Pharmaceutical Healthcare
Hemel Hempstead, Hertfordshire
01.2021 - 01.2023
  • Providing international and UK customer support for capital equipment and cover for consumables orders.
  • Electronic filing and electronic documents administration/maintenance and creation.
  • Working with Regulatory, Finance, Sales, and Marketing, Creative, Complaints and Samples teams.
  • Proficient user of SAP, SDFC and Oracle.
  • Capital Equipment Order processing.
  • Acknowledging orders to customers - NHS & Private healthcare.
  • Updating customers of orders status.
  • Monitoring email inboxes and dealing with queries.
  • Generate order picks.
  • Deliver orders in SAP.
  • Invoicing.
  • Raising Purchase Orders.
  • Raising quotations, following price lists.
  • Liaising with warehouse for processed orders and lead-times.
  • Working with inventory team regarding new orders on system.
  • Providing dimensions and weights to customers and forwarders.
  • Coordinating with finance team for orders on hold and payment received.
  • Preparing export shipping documents.
  • Processing returns (RMAs) warranty and damaged.
  • Creating ship to addresses in SAP.
  • Generating weekly order report from SAP/Power BI.
  • Certificates of Origin processing.
  • Working with project teams on SKU's.
  • Controlling stock levels and highlighting non-moving stock.
  • Allocation of engineers' jobs.
  • Liaise with front line engineers for the orders to be delivered before handing over to the installation team.
  • Helping with audits documents -completed in time.

Senior Customer Coordinator (Software)

3D Europe Ltd
Hemel Hempstead, Hertfordshire
01.2015 - 01.2021
  • Performing all administrative functions pertaining setting up accounts and recording critical information, and order management for EMEA & Asia Software team.
  • Order processing – Healthcare, Life sciences, Digital dentistry, Precision Healthcare Solutions.
  • Create new accounts, ensuring all critical data is recorded (including correct payment terms, tax codes and terms and conditions.
  • Processing training orders and invoicing.
  • Providing analysis on EMEA Software and Hardware consumption.
  • Business to Business orders (internal orders).
  • Managing training orders to be carried out, updating and sending reminders.
  • Training colleagues on processes and all system updates.
  • Update interlinked online systems and databases.
  • Fully support line director, regional managers, software support team and all EMEA order processing teams. Supporting Sales and Marketing (BDO).
  • Regularly liaising with internal and external departments to expedite customer requests.
  • Second contact for all software orders and related issues/ escalating all issues.
  • Supporting account managers (Track inventory movements and delivery status) and all training related issues.
  • Providing general administration support for departmental managers to highlight and resolve any queries in an effective manner.
  • Working with software team to achieve quarterly and yearly targets.
  • Attending quarterly team meetings (in Europe) and any other meetings when needed and report back to appropriate departments.

GLOBAL SALES CO-ORDINATOR: SAP (EXPORTS)

FUJIFILM Electronic Imaging (FFEI Ltd)
Hemel Hempstead, Hertfordshire
01.2006 - 01.2015
  • Company Overview: Manufacturing (Digital Printing, Pre-press & Workflow, Imaging & CTP & Life science Technology
  • Using SAP System.
  • Order processing using SAP [multi-currency account].
  • Hardware, Spares, Software, Suppliers Orders (customer specific – made to order).
  • Sending acknowledgements & invoices to customers.
  • Generating permanent software licences/passwords.
  • Managing shipments and coordinating deliveries & resolving any shipping queries.
  • Setting up new customer accounts on SAP.
  • Checking inventory movements in SAP.
  • Generating weekly sales reports for Marketing, Purchasing, Planning, Production and Software Departments, including backorders.
  • Running of weekly sales forecast report for the directors' meetings SAP to (PowerPoint).
  • Orders: weekly analysis [new orders, overdue, part-shipments etc].
  • Invoice Corrections and cancellation.
  • Raising credit and debit notes.
  • Raising Return Authorisation Material (RMA) for warranty & faulty parts.
  • Raising Training Invoices.
  • Generating quotations and processing pricing requests.
  • Run and maintain order books (spares, software, suppliers, main equipment).
  • Updating open order books.
  • Adding all new orders daily.
  • Raising production orders and pick tickets.
  • Updating daily shipped orders and achieving.
  • Adding all shortages on material and availability spreadsheet.
  • Dating orders in once stock has been delivered.
  • Work with planners on the build plan i.e. planning for shipping dates for the long lead time orders.
  • Manufacturing (Digital Printing, Pre-press & Workflow, Imaging & CTP & Life science Technology

Education

NVQ Level 3 - Retrofit Advisor

Retrofit Academy
Stafford, Staffordshire
10.2023 - 04.2024

Higher National Diploma - IT Packages & Operations

Computers
Harare Zimbabwe
01.1999 - 12.2001

Skills

  • Customer Service
  • Data Collection/ Analysis
  • Account creation & Update
  • Inventory management
  • Logistics and supply chain process
  • Customer Relations
  • Use of Power BI Dashboards
  • Process implementation
  • Price Lists handling
  • Process maintenance

Custom

  • Learning German language – basic speaker
  • Keep fit activities (aquatic aerobics, cardio conditioning, Pilates, yoga, walking)
  • F1 big fan, darts, tennis and swimming
  • Aviation enthusiast
  • Google Guide (recognized google master photographer)
  • Community volunteer – several different charities

Timeline

NVQ Level 3 - Retrofit Advisor

Retrofit Academy
10.2023 - 04.2024

Data Analyst & Admin Support Officer

PHG Housing Association
04.2023 - 06.2025

Operations Executive (International)

GAMA Pharmaceutical Healthcare
01.2021 - 01.2023

Senior Customer Coordinator (Software)

3D Europe Ltd
01.2015 - 01.2021

GLOBAL SALES CO-ORDINATOR: SAP (EXPORTS)

FUJIFILM Electronic Imaging (FFEI Ltd)
01.2006 - 01.2015

Higher National Diploma - IT Packages & Operations

Computers
01.1999 - 12.2001

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Mutsa Cornish