Hi, I’m
Muthukumar Sivachidambaranathan
Chennai,India
Summary
Dynamic finance professional with over 14 years of extensive experience in the finance industry, specializing in modern Business Process Outsourcing (BPO) and Shared Services. Expertise in process knowledge acquisition (KA), knowledge transfer (KT), team leadership, and process optimization. Proven success in managing high-performing teams, driving digital transformation, and delivering exceptional service in fast-paced environments.
Overview
19
years of professional experience
Work history
Backoffice India Pvt LtdChennai
Delivery Manager
10 2023 - Current
Job overview
- Lead and supervise a 66-member team responsible for managing accounts payable, accounts receivable, and cash management for multiple clients across the US.
- Conduct Regular Team Meetings to align on objectives, address challenges, and celebrate successes
- Foster Team Development by identifying training needs, organizing skill enhancement programs, and mentoring team members for professional growth.
- Oversee Accounts Payable and Receivable Processes ensuring timely and accurate processing of invoices, payments, and collections
- Manage Cash Management Functions to optimize cash flow, forecast cash requirements, and ensure liquidity for client operations
- Supervise Bank Reconciliations to ensure all transactions are accurately recorded and discrepancies are resolved promptly.
- Act as the Primary Point of Contact for all client communications, ensuring high levels of client satisfaction and addressing any issues or escalations
- Understand Client Needs by conducting regular reviews and adapting services to meet their evolving requirements.
- Drive Process Optimization Initiatives to enhance efficiency, reduce costs, and improve the accuracy of financial processes
- Implement Best Practices in accounts payable, receivable, and cash management to maintain industry standards and compliance.
- Utilize Technology Solutions to streamline workflows, improve reporting capabilities, and support decision-making processes.
- Identify and Mitigate Risks related to financial processes, ensuring compliance with internal policies and external regulations.
- Develop Contingency Plans to handle potential disruptions in service delivery.
IQ Backoffice India Pvt LtdManila
2005.01 - 2024.01 (19 education.years_Label)
Job overview
- Visited the IQ Backoffice's Manila Office for business meetings & collaboration with the team.
STATESTREET HCL ServicesChennai
Deputy Manager
2021.10 - 2023.09 (1 education.year_Label & 11 education.months_Label)
Job overview
- Managed a team of 7 in expense accounting and multi-level business portfolio reporting
- Utilized critical thinking to resolve complex financial issues and make strategic decisions
- Delivered outstanding customer service, adeptly handling complex situations
- Fostered and maintained productive professional relationships
- Consistently met tight deadlines in a high-pressure environment
- Organized team-building activities to enhance collaboration and teamwork
- Coordinated and planned to achieve project milestones on time
- Oversaw recruitment, training, and professional development of team members
- Conducted research and analyzed data from multiple sources to inform decision-making.
Wipro limitedChennai
Assistant Manager
2015.05 - 2021.10 (6 education.years_Label & 5 education.months_Label)
Job overview
- Supervised a 65-member team managing end-to-end accounts payable for a major Australian engineering and construction firm
- Ensured governance of deliverables through regular client interactions and feedback sessions
- Conducted quarterly business reviews to assess service quality and performance
- Collaborated with internal stakeholders to ensure compliance with ISO standards
- Led digital transformation initiatives, including automation and Six Sigma process re-engineering, enhancing operational efficiency and profitability
- Facilitated business growth through strategic client engagement and relationship management
- Mentored teams by identifying training needs and improving technical and soft skills
- Developed a loyal customer base through proactive management and exceptional service delivery.
Flextronics technologiesChennai
Specialist
09 2013 - 04 2015
Job overview
- Managed vendor accounts from invoice receipt to payment, ensuring SOX compliance
- Handled vendor services, including help desk support for calls and emails
- Managed reverse factoring processes, audit support, and monthly ledger reconciliations
- Conducted vendor statement reconciliations and supported accounts payable (AP) payments.
Renault Nissan Technology and Business CentreChennai
Process Analyst
2011.03 - 2013.08 (2 education.years_Label & 5 education.months_Label)
Capgemini Business ServicesChennai
Process Associate
2009.04 - 2011.03 (1 education.year_Label & 11 education.months_Label)
Al Kafaat Commercial Brokers LLC, Mashreq BankDubai
Marketing Executive
09 2008 - 02 2009
Maharaja AgenciesRamanathapuram
Accounts Assistant
2007.06 - 2008.09 (1 education.year_Label & 3 education.months_Label)
Education
Jain college of Arts and Science
BBA from Administration
04.2007
Sri Shankara vidyalaya Matriculation School
Higher Secondary from Commerce And Computer Science
04.2004
Sri Shankara Vidyalaya Matriculation School
04.2003
Skills
- Written & Verbal Communication
- Multitasking
- Cross-functional collaboration
- Written Communication
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
Languages
English
Upper intermediate
Hindi
Intermediate
Tamil
Native
Additional Information
I do hereby affirm that the information furnished in this manuscript is factual to the best of my knowledge & certainty
Muthukumar S
Place: Chennai, Tamilnadu, India
Timeline
Deputy Manager
STATESTREET HCL Services
2021.10 - 2023.09 (1 education.year_Label & 11 education.months_Label)
Assistant Manager
Wipro limited
2015.05 - 2021.10 (6 education.years_Label & 5 education.months_Label)
Process Analyst
Renault Nissan Technology and Business Centre
2011.03 - 2013.08 (2 education.years_Label & 5 education.months_Label)
Process Associate
Capgemini Business Services
2009.04 - 2011.03 (1 education.year_Label & 11 education.months_Label)
Accounts Assistant
Maharaja Agencies
2007.06 - 2008.09 (1 education.year_Label & 3 education.months_Label)
IQ Backoffice India Pvt Ltd
2005.01 - 2024.01 (19 education.years_Label)
Delivery Manager
Backoffice India Pvt Ltd
10 2023 - Current
Specialist
Flextronics technologies
09 2013 - 04 2015
Marketing Executive
Al Kafaat Commercial Brokers LLC, Mashreq Bank
09 2008 - 02 2009
Jain college of Arts and Science
BBA from Administration
Sri Shankara vidyalaya Matriculation School
Higher Secondary from Commerce And Computer Science
Sri Shankara Vidyalaya Matriculation School
Key Skills
- Financial Analysis
- Accounts Payable (AP Management)
- Accounts Receivable (AR Management)
- Expense Reporting
- Cash Management
- Bank Reconciliation
Onsite Experience
Wipro Limited - Brisbane, Australia (06/2015 – 07/2015)
• Responsible for Knowledge Acquisition of Entire P2P operations from client location in Australia to Offshore location in Chennai Process updates shared through daily calls and shared updates regarding the process
• Smooth transition of knowledge transfer and process live in 2 months post onshore location visit
Flextronics Technologies India Pvt Ltd - Guadalajara, Mexico (05/2014 – 07/2014)
• Responsible for Knowledge Acquisition of Entire P2P operations from partner location in mexico to support center in Chennai Responsible for the complete transfer of the reverse factoring process for a particular business region
• Smooth transition of knowledge transfer and process live in 30 days post onshore location visit.
IQ Backoffice India Pvt Ltd - Manila, Philippines (05/2024)
• Visited the IQ Backoffice’s Manila Office for business meetings & collaboration with the team.
Key Skills
- Financial Analysis
- Accounts Payable (AP Management)
- Accounts Receivable (AR Management)
- Expense Reporting
- Cash Management
- Bank Reconciliation
Onsite Experience
Wipro Limited - Brisbane, Australia (06/2015 – 07/2015)
• Responsible for Knowledge Acquisition of Entire P2P operations from client location in Australia to Offshore location in Chennai Process updates shared through daily calls and shared updates regarding the process
• Smooth transition of knowledge transfer and process live in 2 months post onshore location visit
Flextronics Technologies India Pvt Ltd - Guadalajara, Mexico (05/2014 – 07/2014)
• Responsible for Knowledge Acquisition of Entire P2P operations from partner location in mexico to support center in Chennai Responsible for the complete transfer of the reverse factoring process for a particular business region
• Smooth transition of knowledge transfer and process live in 30 days post onshore location visit.
IQ Backoffice India Pvt Ltd - Manila, Philippines (05/2024)
• Visited the IQ Backoffice’s Manila Office for business meetings & collaboration with the team.