Muthu Odanat Thomas
Northampton
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Manager
Resso Holdings Ltd T/A Subway
Northampton, Northamptonshire
2023.02 - 2025.05
- Optimised resource allocation for increased profits.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Coordinated cross-departmental collaboration for improved workflow.
- Enforced safety regulations to reduce workplace accidents.
- Maintained inventory control, reduced stock shortages.
- Boosted department efficiency by streamlining operational processes.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Supervised project timelines for timely completion.
- Delegated tasks efficiently to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
Assistant Manager
ICICI Bank
North Paravoor
2020.02 - 2022.06
- Managing comprehensive activities of branch operations and customer services
- Ensure target v/s achievement month on month.
- Handling customer complaints/queries with speedy and prompt resolution.
- Monitored sales performance regularly adjusting strategies as required.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of shop floor.
HR Executive
Crivo HR Solutions
Ravipuram, kerala
2018.08 - 2019.09
- Streamlined recruitment process by introducing efficient HR systems.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Recruited, hired and trained new employees to optimise profitability.
- Provided strategic direction for human resources management team.
Office Executive
J3 Holidays
Cochin, kerala
2017.05 - 2018.07
- Handled confidential documents, maintaining privacy and security.
- Assisted in recruitment processes, contributing to effective staffing levels.
- Streamlined office procedures for increased efficiency.
- Prepared reports to assist in decision making process.
- Maintained office records with high degree of accuracy.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Education
Master of Business Administration - General
University of Northampton
Northampton, West NorthamptonshireBBA - Business
Sienna College
Kochi03.2017
Skills
- Records Management
- Data Base Management
- Document Control
- Asset Management
- Microsoft Office ( Word, Excel, Outlook )
- Excellent Communication skills
- Ambitious to Learn & Progress
- Good Team Player
- Strong Attention To Detail Skills
- Good Organizational skills
Certification
Certified Post Graduate Diploma In Banking
Timeline
Manager
Resso Holdings Ltd T/A Subway
2023.02 - 2025.05
Assistant Manager
ICICI Bank
2020.02 - 2022.06
HR Executive
Crivo HR Solutions
2018.08 - 2019.09
Office Executive
J3 Holidays
2017.05 - 2018.07
Master of Business Administration - General
University of Northampton
BBA - Business
Sienna College