MUTHU BALAJI
Manchester,Cheshire
Summary
Experienced IT professional with 14+ years of expertise in the Banking domain, specializing in Production Support, Cloud Deployments, and Incident Management. Proficient in Java, Mainframes, UNIX, Oracle, MongoDB, and cloud platforms such as OpenShift and Oracle Cloud. Skilled in Agile methodologies, DevOps practices, and stakeholder management, driving operational efficiency, minimizing incidents, and delivering impactful technical solutions.
Overview
15
15
years of professional experience
Work history
Production Support Technical Lead
Tata Consultancy Services
05.2012 - 04.2025
- Company Overview: Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.
- Provided L2 and L3 Production Support for critical front-end and back-end applications built on Mainframe, UNIX, Oracle, and MongoDB technologies.
- Supported Java-based web applications and React-based user interfaces, ensuring business continuity through rapid incident resolution.
- Introduced health check automation processes, improving system monitoring and reducing manual investigation efforts.
- Managed incident resolution for high-severity production issues, actively participated in root cause analysis, and implemented permanent fixes, achieving a significant reduction in incidents.
- Handled critical batch job executions, investigated failures, and performed necessary remediations before business hours.
- Supported application deployments, testing, and post-deployment health checks, ensuring smooth releases.
- Organised Disaster Recovery (DR) event planning and execution, achieving successful failover and failback of application services.
- Collaborated closely with stakeholders to introduce new functionalities and enhance user experience through Agile methodologies.
- Guided technical development teams on optimizing UI frameworks and delivering robust application services.
- Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.
- Enhanced user experience by focusing on front-end development improvements.
- Optimised system performance through regular monitoring and proactive maintenance activities.
Environment Support Engineer
Tata Consultancy Services
12.2009 - 05.2012
- Maintained live server environments ensuring compliance with security policies and server patching standards.
- Investigated API connectivity issues using SOAP UI and monitored MQ message flows with Gunner Tool.
- Liaised between client teams and TCS to gather environment requirements and set up test environments for various projects.
- Worked closely with middleware and server support teams to resolve environment-related issues, enhancing delivery reliability.
- Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.
Education
Bachelor of Technology (B.Tech) -
SASTRA University
IndiaSkills
- Cloud & DevOps: OpenShift Container Platform, Oracle Cloud, Docker, Jenkins, GitHub
- Monitoring & Tools: Dynatrace, Splunk, ServiceNow, Tectia, CyberArk, Nexthink
- Programming & Scripting: Java, UNIX Shell Scripting, Mainframes
- Database Technologies: Oracle SQL, MongoDB, Oracle SQL Developer, MongoDB Compass
- Others: Visual Studio Code, Connect Direct, SOAP UI, Bruno Tool
Accomplishments
Received Best Customer Service Award.
Completed ITIL Certification.
Promoted as Technical Lead
Timeline
Production Support Technical Lead
Tata Consultancy Services
05.2012 - 04.2025
Environment Support Engineer
Tata Consultancy Services
12.2009 - 05.2012
Bachelor of Technology (B.Tech) -
SASTRA University
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