Muthe Susmitha

• Welcomed guests with warm and professional attitude, facilitating smooth process
• Maintains friendly, cheerful, and courteous demeanor at all times
• Managed high call volumes, addressing customer inquiries, orders, and concerns with friendly and positive demeanor
• Assisted customers in placing accurate orders, ensuring special requests were accommodated, and upselling promotional offers
• Provided product information, pricing details, and delivery times to customers, contributing to informed decision-making
• Overseeing daily operations of front desk staff
• Responded promptly to guest complaints and concerns, working collaboratively with other departments to find effective solutions
• Maintaining high standards of fire safety, food safety and hygiene, and

legal and compliance precautions.

• Courteously and accurately answers inquiries from potential guests, and accepts hotel reservations
• Respond to telephone and in-person enquiries regarding reservations, hotel information, and guest concerns
• Train, direct work, resolve issues/problems, and coach and counsel front desk team members to ensure quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments, especially housekeeping and reservations.
• Maintained high five-star quality hotel standards, and supported management
• Maintained workplace safety by observing occupational and environmental health requirements