Muteeb Sattar
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Graduate IT Technician
Birmingham City University
Birmingham, West Midlands
2024.05 - Current
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Break/fix support for hardware and software, removal, and secure disposal of equipment when end of life.
- Troubleshoot and resolve technical issues related to desktops, laptops (Windows & Macbook) and network equipment.
- Configuration and deployment of hardware, operating systems, and applications.
- Incident and request management using Ivanti.
- Collaborate with IT team members to maintain computers and AV equipment(Extron, Crestron, Amplifier & projectors) in lecture theatres and classrooms.
Security supervisor
OCS Group UK
Birmingham, West Midlands
2020.09 - 2024.04
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Conducted risk assessments for enhanced workplace safety.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Responded quickly to on-site safety and security incidents.
- Implemented technology solutions to streamline customer service processes.
- Delivered professional customer service and support to all clients in support of company mission.
Restaurant manager
Saffron Restaurant
Birmingham
2017.03 - 2020.06
- Managed daily operations for smooth restaurant functioning.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Ensured compliance to health and safety regulations for safe dining environment.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular inspections for adherence to food hygiene norms and standards.
Education
Bachelor of Science - Computing and Information Technology
Birmingham City University
Birmingham 2020.09 - 2023.06
Certificate of Higher Education - Science
Birmingham Metropolitan College
Birmingham 2015.09 - 2016.06
GCSEs -
Yardleys School
Birmingham 2005.09 - 2010.06
Skills
- Exceptional communicator
- Software issue diagnosis
- Desktop support
- Technical issues analysis
- Network troubleshooting
Languages
Urdu
Fluent
Punjabi
Fluent
Affiliations
- Watching and following sports such as football, cricket and boxing.
Timeline
Graduate IT Technician
Birmingham City University
2024.05 - Current
Security supervisor
OCS Group UK
2020.09 - 2024.04
Bachelor of Science - Computing and Information Technology
Birmingham City University
2020.09 - 2023.06
Restaurant manager
Saffron Restaurant
2017.03 - 2020.06
Certificate of Higher Education - Science
Birmingham Metropolitan College
2015.09 - 2016.06
GCSEs -
Yardleys School
2005.09 - 2010.06