Muteeb Sattar
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Graduate IT Technician
Birmingham City University
Birmingham, West Midlands
05.2024 - Current
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Break/fix support for hardware and software, removal, and secure disposal of equipment when end of life.
- Troubleshoot and resolve technical issues related to desktops, laptops (Windows & Macbook) and network equipment.
- Configuration and deployment of hardware, operating systems, and applications.
- Incident and request management using Ivanti.
- Collaborate with IT team members to maintain computers and AV equipment(Extron, Crestron, Amplifier & projectors) in lecture theatres and classrooms.
Security supervisor
OCS Group UK
Birmingham, West Midlands
09.2020 - 04.2024
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Conducted risk assessments for enhanced workplace safety.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Responded quickly to on-site safety and security incidents.
- Implemented technology solutions to streamline customer service processes.
- Delivered professional customer service and support to all clients in support of company mission.
Restaurant manager
Saffron Restaurant
Birmingham
03.2017 - 06.2020
- Managed daily operations for smooth restaurant functioning.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Ensured compliance to health and safety regulations for safe dining environment.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular inspections for adherence to food hygiene norms and standards.
Education
Bachelor of Science - Computing and Information Technology
Birmingham City University
Birmingham 09.2020 - 06.2023
Certificate of Higher Education - Science
Birmingham Metropolitan College
Birmingham 09.2015 - 06.2016
GCSEs -
Yardleys School
Birmingham 09.2005 - 06.2010
Skills
- Exceptional communicator
- Software issue diagnosis
- Desktop support
- Technical issues analysis
- Network troubleshooting
Languages
Urdu
Fluent
Punjabi
Fluent
Affiliations
- Watching and following sports such as football, cricket and boxing.
Timeline
Graduate IT Technician
Birmingham City University
05.2024 - Current
Security supervisor
OCS Group UK
09.2020 - 04.2024
Bachelor of Science - Computing and Information Technology
Birmingham City University
09.2020 - 06.2023
Restaurant manager
Saffron Restaurant
03.2017 - 06.2020
Certificate of Higher Education - Science
Birmingham Metropolitan College
09.2015 - 06.2016
GCSEs -
Yardleys School
09.2005 - 06.2010
Similar Profiles
SUSSAN AJANOGHASUSSAN AJANOGHA
Research project- university lab at Birmingham City UniversityResearch project- university lab at Birmingham City University
Amirhossein AbediniAmirhossein Abedini
International Conversion Officer at Birmingham City UniversityInternational Conversion Officer at Birmingham City University
RICHARD OMELIMERICHARD OMELIME
Student Ambassador at Birmingham City UniversityStudent Ambassador at Birmingham City University
Olatunde Aremu, MPH, RPh, PhDOlatunde Aremu, MPH, RPh, PhD
Senior Lecturer in Public Health at Birmingham City UniversitySenior Lecturer in Public Health at Birmingham City University
Manish SANDADIManish SANDADI
Graduate Network Technician at Cliftons Event SolutionsGraduate Network Technician at Cliftons Event Solutions