Mustapha Nying
Cardiff
Summary
Enthusiastic and self-motivated professional with a proven track record of achieving excellent results in diverse tasks. Demonstrates strong communication and interpersonal skills, facilitating effective teamwork and independent contributions. Quick learner with adaptability to changing environments and challenges.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Valeting Contractor
Auto Venue
Newport
06.2022 - 04.2025
- Carried out rigorous customer verification procedures upon vehicle collection, ensuring smooth-running valet operations.
- Assessed car condition, suggesting cleaning procedures for best results.
- Valeted car interiors and exteriors using the right materials and equipment with immaculate results.
- Maintained professional forecourt, showroom and cleaning bay.
- Restored paint by buffing, polishing and paint protection application for best results.
- Assured quality control by performing regular checks on all completed vehicles.
Valet Manager
Falcon Car Care Limited
Cardiff
12.2010 - 01.2020
- Recruited and trained all car valeters, site keepers, and cleaners.
- Cultivated robust client relationships through exceptional interpersonal skills.
- Enhanced customer satisfaction by delivering prompt, courteous service.
- Optimised operational efficiency through innovative task management and resource allocation strategies.
Customer consultant
Carshop Limited
Cardiff
09.2012 - 01.2013
- Identified suitable vehicles for customers' needs, enhancing their buying experience.
- Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
- Provided quality customer service for increased trust in the business.
- Responded promptly to customer complaints or enquiries, ensuring maximum client satisfaction always.
- Directed efforts towards achieving set targets, boosting overall team performance significantly.
Education
As-Levels - Commerce
St. Augustine's High School
Gambia 09.1995 - 06.1998
GCSE O' Level Equivalent - Commerce
St. Augustine's Secondary School
Gambia 09.1992 - 06.1995
Skills
- Communication proficiency
- Stress resilience
- Time management
- Tactful complaint handling
- Staff management
- Efficient multitasking
- Training & Coaching
- Customer Service
Training
- Cardiff Central Enterprise Centre, Cardiff, 2010-09-01, Retail - Certificate
- University of California, Distant Learning, 2003-07-01, Strategic Marketing - Certificate
- Quantum Associates, 2002-10-01, Microsoft Words, Excel, Power Point and Internet - Certificate
- British American Tobacco, 2001-09-01, Outlet & Consumer Classification - Certificate
Timeline
Valeting Contractor
Auto Venue
06.2022 - 04.2025
Customer consultant
Carshop Limited
09.2012 - 01.2013
Valet Manager
Falcon Car Care Limited
12.2010 - 01.2020
As-Levels - Commerce
St. Augustine's High School
09.1995 - 06.1998
GCSE O' Level Equivalent - Commerce
St. Augustine's Secondary School
09.1992 - 06.1995
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