Innovative Recent Graduate Product Management Aspirer with almost 2 years of experience delivering exceptional marketing campaigns, content, and collateral based on established and innovative strategies. Results-oriented and collaborative individual bringing expertise in brand management and social media engagement. Detail-oriented, attentive, and decisive fast learner.
Hi, I’m
Mustapha Abdurrahaman
Dublin 18
Summary
Overview
3
years of professional experience
1
Certification
Work History
Covalen
Community Operations Specialist
10.2023 - Current
Job overview
- Assisted the client's community and helped resolve inquiries empathetically, accurately, and on time.
- Became and remained knowledgeable about our client's products and community standards.
- Demonstrated strong interpersonal skills, verbal and written communication skills, and, most importantly, empathy.
- Investigated and resolved issues that were reported on our client's platform, such as requests for account support and reports of potentially abusive content.
- Used market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the community of users.
- Enforced our client's Terms of Use by carefully monitoring reports of abuse and violations on the site.
- Reviewed the reported content within agreed turnaround times and standards of quality.
- Identified inefficiencies in workflows and suggested solutions.
- Recognized trends and patterns and escalated issues outside the company policy to the global team.
Yugo
Sales and Service Assistant
05.2023 - 09.2023
Job overview
- Assisted manager in all aspects of business operations.
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed over 50 Residents' calls check-in and booking process per day during peak Summer months.
- Monitored and ordered supplies and materials to keep accommodation well-stocked for our residents.
Lidl Ireland
RETAIL ASSISTANT
04.2022 - 01.2023
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
Hidima event center
SALES MANAGER
07.2021 - 12.2021
Job overview
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Dublin Business SchoolDublin
Master of Science from Financial Technology
11.2023
University Overview
- 2.2 GPA
- Member and Captain of DBS Football Team, 2022 to 2023
- Dissertation: the impact of Fintech innovation on Credit and funding accessibility to small and medium-sized enterprises.
Near East UniversityCyprus
Bachelor of Arts from Economics
08.2021
University Overview
- 3.5, NEAR EAST UNIVERSITY, 2021 - 2.2 GPA Conversion
- Dean's List, [Fall Semester, 2021]
- Member of NEU Soccer team, 2019 to 2021
Skills
- Microsoft Office skills
- Administrative skills
- Customer service
- Intermediate python skills
- Salesforce CRM Software
- Product Documentation
- Competitive Analysis
- Pricing Strategy
- Product Lifecycle Management
- Data-Driven Decision-Making
- Market Research Analysis
- Policy Enforcement
- SAAS
Certification
- Diploma in ICT and Intermediary Programming Dialogue Computer Institute - 2017.
Languages
English, Arabic
Native language
English
Proficient
C2
Arabic
Intermediate
B1
Timeline
Community Operations Specialist
Covalen
10.2023 - Current
Sales and Service Assistant
Yugo
05.2023 - 09.2023
RETAIL ASSISTANT
Lidl Ireland
04.2022 - 01.2023
SALES MANAGER
Hidima event center
07.2021 - 12.2021
Dublin Business School
Master of Science from Financial Technology
Near East University
Bachelor of Arts from Economics
- Diploma in ICT and Intermediary Programming Dialogue Computer Institute - 2017.
Similar Profiles
Lara Aquino PrestLara Aquino Prest
Community Operations Analyst at CovalenCommunity Operations Analyst at Covalen
Lucas AssisLucas Assis
Generative Artificial Intelligence (AI) Annotator at CovalenGenerative Artificial Intelligence (AI) Annotator at Covalen
Karyma HamzaKaryma Hamza
Business Integrity Analyst at covalenBusiness Integrity Analyst at covalen