Innovative Recent Graduate Product Management Aspirer with almost 2 years of experience delivering exceptional marketing campaigns, content, and collateral based on established and innovative strategies. Results-oriented and collaborative individual bringing expertise in brand management and social media engagement. Detail-oriented, attentive, and decisive fast learner.
Hi, I’m
Mustapha Abdurrahaman
Dublin 18
Summary
Overview
3
years of professional experience
1
Certification
Work History
Covalen
Community Operations Specialist
10.2023 - Current
Job overview
- Assisted the client's community and helped resolve inquiries empathetically, accurately, and on time.
- Became and remained knowledgeable about our client's products and community standards.
- Demonstrated strong interpersonal skills, verbal and written communication skills, and, most importantly, empathy.
- Investigated and resolved issues that were reported on our client's platform, such as requests for account support and reports of potentially abusive content.
- Used market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the community of users.
- Enforced our client's Terms of Use by carefully monitoring reports of abuse and violations on the site.
- Reviewed the reported content within agreed turnaround times and standards of quality.
- Identified inefficiencies in workflows and suggested solutions.
- Recognized trends and patterns and escalated issues outside the company policy to the global team.
Yugo
Sales and Service Assistant
05.2023 - 09.2023
Job overview
- Assisted manager in all aspects of business operations.
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed over 50 Residents' calls check-in and booking process per day during peak Summer months.
- Monitored and ordered supplies and materials to keep accommodation well-stocked for our residents.
Lidl Ireland
RETAIL ASSISTANT
04.2022 - 01.2023
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
Hidima event center
SALES MANAGER
07.2021 - 12.2021
Job overview
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Dublin Business School Dublin
Master of Science from Financial Technology
11.2023
University Overview
- 2.2 GPA
- Member and Captain of DBS Football Team, 2022 to 2023
- Dissertation: the impact of Fintech innovation on Credit and funding accessibility to small and medium-sized enterprises.
Near East University Cyprus
Bachelor of Arts from Economics
08.2021
University Overview
- 3.5, NEAR EAST UNIVERSITY, 2021 - 2.2 GPA Conversion
- Dean's List, [Fall Semester, 2021]
- Member of NEU Soccer team, 2019 to 2021
Skills
- Microsoft Office skills
- Administrative skills
- Customer service
- Intermediate python skills
- Salesforce CRM Software
- Product Documentation
- Competitive Analysis
- Pricing Strategy
- Product Lifecycle Management
- Data-Driven Decision-Making
- Market Research Analysis
- Policy Enforcement
- SAAS
Certification
- Diploma in ICT and Intermediary Programming Dialogue Computer Institute - 2017.
Languages
English, Arabic
Native language
English
Proficient
C2
Arabic
Intermediate
B1
Timeline
Community Operations Specialist
Covalen
10.2023 - Current
Sales and Service Assistant
Yugo
05.2023 - 09.2023
RETAIL ASSISTANT
Lidl Ireland
04.2022 - 01.2023
SALES MANAGER
Hidima event center
07.2021 - 12.2021
Dublin Business School
Master of Science from Financial Technology
Near East University
Bachelor of Arts from Economics
- Diploma in ICT and Intermediary Programming Dialogue Computer Institute - 2017.
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