Mustafizur Rahman Emon

Green King

London, City of London

11.2022 - Current

Ensured a safe environment by strictly adhering to health and safety regulations.
Resolved customer complaints promptly, fostering positive relationships with clientele.
Adhered to licensing regulations, maintaining the reputation of the establishment.
Checked identification of customers to enforce age restriction laws on alcohol consumption.
Coordinated with kitchen staff to provide seamless service during dining hours.
Monitored bar equipment maintenance to avoid operational disruptions during service hours.
Trained staff for improved service quality and professionalism.
Assisted in menu development, considering current trends and customer preferences.
Monitored restaurant performance to identify and implement improvement initiatives.
Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Monitored and maintained stock levels for maximised efficiency and minimised waste.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Managed cash flow, ensuring correct transaction procedures were followed.
Scheduled shifts for staff members for efficient operation of the bar.