Mustafa Sultan
London,ENG
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Dnata Airport Services
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Passenger assistance: Help passengers check in, provide boarding passes, and escort them to their gate
- Luggage handling: Weigh baggage, collect excess weight charges, and provide luggage labels
- Flight information: Provide flight information, including delays and cancellations
- Security: Check tickets and passports, ask security questions, and direct passengers through security
- Special assistance: Care for unaccompanied children, people with special needs, and VIPs
- Customer complaints: Resolve customer complaints in a calm manner
- Announcements: Make announcements on the public address system
- Computer systems: Use computerized systems to check tickets and passports, update records, and more
- Safety and security: Follow safety and security measures
Customer Care Executive
Hsbc Bank Uk
04.2014 - 11.2022
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
MBA - International Business Management
Kingston University
London01-2023
Skills
- Team collaboration
- Customer relationship management
- Online chat and email
- Public speaking
- Call center experience
- Customer service
Languages
English, hindi
Native language
Arabic
Beginner
A1
Timeline
Customer Service Executive
Dnata Airport Services
04.2023 - Current
Customer Care Executive
Hsbc Bank Uk
04.2014 - 11.2022
MBA - International Business Management
Kingston University
Similar Profiles
Gerber OlivaGerber Oliva
Ramp Agent at Dnata Airport ServicesRamp Agent at Dnata Airport Services
Farah RashidFarah Rashid
Service Desk Supervisor / Gate Supervisor/ Arrival at Dnata Airport ServicesService Desk Supervisor / Gate Supervisor/ Arrival at Dnata Airport Services
Hassan KhalafHassan Khalaf
Passenger Service Agent at Dnata Airport ServicesPassenger Service Agent at Dnata Airport Services