Mustafa Subahi
Leicester,LE2
Summary
I am an experienced professional with a strong background in team leadership, operational management, and strategic planning. Throughout my career, I have consistently delivered results by optimizing processes and driving growth across multiple regions. With excellent communication and problem-solving skills, I excel in building and maintaining relationships with clients and stakeholders. My expertise in overseeing day-to-day operations, managing large teams, and ensuring business objectives are met makes me well-suited for the Area Manager role. I am eager to leverage my experience to drive success and contribute to the growth of your organization. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
Step Up Area Manager
Amazon UK Services
Coalville
10.2023 - Current
- Entrusted with leading a team of approximately 105 associates, driving their training and integration while ensuring motivation based on job satisfaction 3.8- 4.1 bps, engagement 85%, and performance based on OP2 rate 110% for Receive Dock and 103% on Receive total
- Exercised good judgment to ensure progress and critical metric targets were worked towards and met, while safeguarding team safety and promoting Amazon's Health and Safety standards- SLI improvement 23% down to 6% with no major recorded incidents
- Led cross-functional teams to solve operational problems and uphold Amazon's high standards of process quality – this led to reduction on defects by average 22.8K MOM
- Became a subject matter expert in various operational areas, including conducting thorough problem analysis to identify and address issues swiftly and effectively
- Optimized Key Performance Indicators (KPIs) to consistently achieve specified targets, ensuring operational excellence
- Ensured seamless workflow continuity by proactively addressing any arising issues and implementing corrective measures
- Provided valuable assistance in resolving associate requests and challenges, fostering a supportive and collaborative team environment
- Managed 3 teams including receive docks, tex, and receive, demonstrating strong leadership and team management skills
- Effectively managed time to prioritize tasks and meet deadlines, optimizing productivity and efficiency
- Owned and encouraged team leads to develop their own projects, fostering growth and innovation within the team
Dock Lead
Amazon UK Services
Coalville
09.2020 - 10.2023
- Guiding and motivating my team towards achieving shift objectives, minimizing obstacles, and offering robust support to other teams as needed
- Orchestrated the creation and implementation of the Dock Dashboard for BHX2: A specialized system designed to facilitate the assessment of aging dock freight, aiding in the pursuit and accomplishment of our overarching UK network goals
- Assume a leadership role in driving the team's excellence across all Receiving/Inbound (IB) performance metrics
- Innovate and streamline processes for Amazon Associate (AAs), including initiatives like re-5's label creation and directional marking
- Optimize the deployment of trained associates across all receiving areas to bolster the team's capabilities, fostering BL reduction and enhancing the associate experience
- Assumed ownership of projects, demonstrating proactive leadership
- Orchestrated cross-training initiatives and upskilled the team's training efforts, guaranteeing associates are consistently up to date with skills and knowledge
Receive Lead
Amazon UK Services
Coalville
03.2021 - 10.2021
Ship Clerk/Inbound Dock Clerk
Amazon UK Services
Coalville
12.2017 - 03.2021
- Conducted preparations for outbound shipments of goods
- Executed the loading of live loads destined for other European Union fulfillment centers (FC's)
- Conducted Dock Counts (IDock) three times per shift as part of my clerk responsibilities, contributing to the reduction of dock congestion by ensuring timely movement of older pallets by water spiders
Staffing Agency Worker
ADECCO Staffing Agency
11.2016 - 05.2017
- Engaged in activities at IXD Dock, encompassing the meticulous preparation of shipments for dispatch
- Conducted the systematic sorting of customer orders for streamlined processing
- Assumed the role of Ship Clerk, orchestrating the meticulous preparation of merchandise destined for shipment to various fulfillment centers (FCs) within our network
- Demonstrated proficiency in arranging trailers based on forecasted and actual load quantities, ensuring efficient utilization
- Crafted comprehensive manifests for loaded trailers and facilitated the provision of seals to the Outdoor Marshal, ensuring timely load departures
Sorting Team Member
Quest Employment
08.2016 - 11.2016
- The sorting process on DNR contributes valuable assistance to our secondary team located in Norwich, streamlining their workload and enhancing the efficiency of swift sorting in preparation for delivery
- The sorting procedure on SNG extends its support to various other sortation and delivery centers, facilitating the arrangement of loads, including ours, for expedited and coordinated processing
Team Member
Pizza Hut
06.2016 - 08.2016
Administration Manager
MedChambers LTD
06.2015 - 06.2016
Admin Support (work experience)
Job Centre Plus
05.2015 - 05.2015
Assistant Bank Manager
Smart Touch
03.2012 - 06.2013
Personal Banker
Byblos Bank Africa
12.2011 - 03.2012
Education
Certificate - Employability (Level 1), Btec ICT User Award (Level 1)
Babington Business College
Leicester, United Kingdom02.2015
Diploma - Information Technology System Banking
Sudan Academy for Banking and Financial Sciences
Sudan01.2011
Skills
- Promote a culture of safety and well-being
- Analyze and implement corrective actions
- Support and lead a team
- Handle administrative work
- Build and support a strong team culture
- Analyze performance
- Suggest process improvements
- Optimize work
- Improve customer service
- Collaborate with other managers
- Standardize shift processes
Hobbies and Interests
- Spend time with my family
- Hiking
- Gym 'sometimes'
- Love to help those who want it
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Step Up Area Manager
Amazon UK Services
10.2023 - Current
Receive Lead
Amazon UK Services
03.2021 - 10.2021
Dock Lead
Amazon UK Services
09.2020 - 10.2023
Ship Clerk/Inbound Dock Clerk
Amazon UK Services
12.2017 - 03.2021
Staffing Agency Worker
ADECCO Staffing Agency
11.2016 - 05.2017
Sorting Team Member
Quest Employment
08.2016 - 11.2016
Team Member
Pizza Hut
06.2016 - 08.2016
Administration Manager
MedChambers LTD
06.2015 - 06.2016
Admin Support (work experience)
Job Centre Plus
05.2015 - 05.2015
Assistant Bank Manager
Smart Touch
03.2012 - 06.2013
Personal Banker
Byblos Bank Africa
12.2011 - 03.2012
Certificate - Employability (Level 1), Btec ICT User Award (Level 1)
Babington Business College
Diploma - Information Technology System Banking
Sudan Academy for Banking and Financial Sciences
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