MUSTAFA RAINE

The Royal Hotel was the first place I learned the skills I have now as a bartender, I was working alongside my mentor sue for a little over 6 months until she advised me to take a step further and work on a busier bar and push myself more with speed at mccaffertys.

• Collaborated with team members to provide seamless service during busy periods.
• Resolved customer complaints promptly to maintain good relationships.
• Implemented new cocktail recipes by researching current trends in the industry.
• Created an inviting atmosphere through friendly interaction with customers.
• Communicated clearly with kitchen staff for seamless coordination of food orders.

I worked with Jason as my part-time job during the day to earn extra money and then went to the bar straight from the sites I worked on

• Repaired damaged roofs for enhanced building integrity.
• Installed weather-proof materials, provided long-lasting protection against harsh elements.
• Improved property aesthetics with the installation of new roofing materials.
• Ensured safety on site by adhering to strict health and safety guidelines.

I joined Nana's Social Dining to learn how to become a manager and spent 6 months learning under Aaron, our area manager and developed a lot of new skills In a short space of time

• Minimised inventory loss for improved profit margins.
• Improved customer service by implementing new procedures and protocols.
• Coordinated with management on operational issues, providing solutions for better efficiency.
• Created a positive work environment, resulting in higher employee morale.

When our area manager left to go to our other site, he put me in charge of staff wages, stock control, distribution of tips and rotas, opening and closing the restaurant, cashing up and line cleaning. I am now wanting to take the next step and challenge myself with a busier, faster pace establishment and learn even more