Mustafa Oz
London,Greater London
Summary
A dedicated professional with a strong ability to communicate effectively and provide exceptional customer service. Known for attention to detail and critical thinking, ensuring high-quality outcomes in all tasks. Highly adaptable and a quick learner, offering flexible working hours to meet diverse business needs.
Knowledgeable and competent individual with background in fault diagnostics, project planning and quality assurance. Approachable, helpful and supportive team player.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Fire & Intruder Alarm Engineer
Banham Group
London, Greater London
06.2019 - Current
- Coordinated with other engineers and professionals on large scale projects.
- Kept abreast of latest technology trends in fire safety equipment.
- Trained new technicians on company procedures and safety protocols.
- Collaborated with engineers to solve complex technical issues.
- Tested newly installed equipment to ensure proper functioning.
- Reduced risk of system failure by performing routine maintenance checks.
- Assisted clients in understanding emergency evacuation procedures during system installation.
- Diagnosed faults in fire alarm systems using specialised tools and software.
- Contributed to team targets by providing support during high-priority projects.
Team Leader
Pret A Manger
London, Greater London
09.2018 - 06.2019
- Trained staff members, ensuring excellent customer service.
- Ensured fast service during peak hours by efficiently managing resources.
- Resolved customer complaints, enhancing company reputation.
- Managed daily operations for smooth business functioning.
- Implemented health and safety regulations to ensure compliant operations.
- Nurtured relationships with customers, establishing a loyal customer base.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Monitored cleanliness of premises, maintaining a welcoming atmosphere.
Restaurant waiter
Tas Restaurant Bloomsbury
London, Greater London
10.2017 - 09.2018
- Demonstrated excellent communication skills whilst taking orders from guests.
- Conducted inventory checks regularly to maintain stock levels.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Performed closing duties including cleaning and accounting end of day sales ahead of next day's service.
- Maintained detailed knowledge of menu items to provide recommendations.
- Collaborated with kitchen staff for seamless order delivery.
- Perfected the art of upselling beverages and desserts for profit maximisation.
Education
NVQ Level 3 - Fire Engineering
Fire Industry Association
High Wycombe, Buckinghamshire 01.2025 - 01.2025
NVQ Level 3 - Fire Engineering & Security Systems
Fire Industry Association
London 09.2023 - 09.2023
VRQ Level 2 - Electrical Installation
EAL - Carshalton College
London 12.2017 - 05.2018
A-Levels - Engineering
Saint Joseph's College
London 09.2015 - 06.2017
Skills
- Ability to communicate effectively with others, including interpersonal communication
- Attention to detail
- Gratification in providing exceptional customer service
- Quick learner, making me highly adaptable
- Flexible working hours
- Critical Thinking
Languages
English
Fluent
Turkish
Upper intermediate
Spanish
Intermediate
Swedish
Elementary
Affiliations
- Playing sports and exercising
- Attending social events
- Fine dining
- Travelling
Timeline
NVQ Level 3 - Fire Engineering
Fire Industry Association
01.2025 - 01.2025
NVQ Level 3 - Fire Engineering & Security Systems
Fire Industry Association
09.2023 - 09.2023
Fire & Intruder Alarm Engineer
Banham Group
06.2019 - Current
Team Leader
Pret A Manger
09.2018 - 06.2019
VRQ Level 2 - Electrical Installation
EAL - Carshalton College
12.2017 - 05.2018
Restaurant waiter
Tas Restaurant Bloomsbury
10.2017 - 09.2018
A-Levels - Engineering
Saint Joseph's College
09.2015 - 06.2017
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