Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
AccountManager
Mustafa Mehemed

Mustafa Mehemed

Account Manager

Summary


Strategic client relationship leader, strong believer in sustainable and long term approach to new markets, my philosophy is reflected in outstanding achievement totaling in circa £3millions in revenue. I conduct every deal with winner mindset which gravitates clients and stakeholders towards me. A smart working professional highly motivated with the ability to work within a team or individually. I’m able to manage my own time effectively and prioritise workload. As well as being Friendly and Approachable with Excellent interpersonal and customer relations skills. I am a strong confident communicator with a passion to succeed in any role I undertake. I am seeking a position in an organization where I can bring immediate values and strengths while developing my current skills further.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Account Manager

Africa Oil Week| Hyve Group
London
02.2022 - 12.2022

Key Achievements:

  • Generated £1.002 Millions in a short period of 6 months against a £950K Target -105% over target.
  • I have been awarded multiple distinctions such as salesperson of the week,of the month and the best sales person of the year.

Responsibilities:

• Responsible for retention and growth of retention accounts and new business acquisition of clients regarding the oil & gas upstream sector.

• Specifically looked after operators and business services such as legal, finance and consulting.

• Cultivated strong relationships with multiple senior stakeholders with a consultative approach.

• Undertook research to understand the market objectives, aims and ambitions of my client base.

• Work closely with and within each business to identify its aims, objectives, and requirements.

• Tailor opportunities available, creating strong partnership propositions.

• Identify and secure new sales opportunities with potential for developing into key accounts.

• Work closely with other departments, content, marketing, and sales to operate as one team



Account Manager

Bett UK| Hyve Group
London
01.2019 - 11.2020

Key Achievements:

• Secured the largest new business contracts for the first time £250k

• Generated almost £1.5m for less than two years

• Won Hyve Elite Award for 2020

• I have been awarded multiple distinctions such as salesperson of the week, salesperson of the month, and the best salesperson of the year (2019/2020 )


Responsibilities:

  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Directly responsible for generating minimum £900k revenue 2019.
  • Working closely with content, operations and marketing teams with insight news and latest market trends
  • Ongoing customer relationship management with current and new clients


Senior Relationship Manager(EMEA Region)

Financial Times Headquarters
London
09.2017 - 12.2018

Key Achievements:

• Awarded Financial Times Award

• Consistently overachieved targets across a variety of projects

• Selected to deliver training to new starters

• received consistent positive feedback from clients

Responsibilities:

• Client Relationship / working on several projects - investment Management Summit, Banking & Finance -Managing Assets for insurance - Investors- Investment and Pension Funds Summit -targeted on projects 30k-50k

• Building and maintaining relationships with clients

• Responding to client requests / queries as and when required

• Direct selling to our client database and other target audiences

• Ongoing customer relationship management with current and new clients

• Data management, sourcing and selection

• Liaising with Marketing team to plan activity within existing plans / tactics

• Updating and collecting accurate address / contact details

Business Development Executive (Temporary)

Euromoney Conferences
London
05.2017 - 05.2017

Responsibilities:



• Providing customers with a personalized, friendly and efficient service

• Using an existing database outbound (telesales) calls

• Negotiating prices and special deals
• Updating the database
• Liaising with the marketing team

Client Relationship|

Forexchange -London Forex
London
03.2016 - 01.2017

Key Achievements:

• Delivery of induction and training to new starters

• received consistent positive feedback from clients

•Completed company leadership training programme

•Consistently overachieved targets.


Responsibilities:

• Managed and recorded all leads from outbound and inbound telephone marketing.

• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries

• Answered customers' questions regarding currencies, prices and availability

• Maintained friendly and professional customer interactions at all times.

• Worked as part of a team dealing with all Foreign Exchange queries, handling cash, cheques, travelers'

cheques and foreign currencies

• Maintained daily, weekly and monthly transactions reports

• Guaranteed management of daily money account.


Client Relationship Fixed Contract)

Harrods -London
London
09.2015 - 03.2016

Key Achievements:

• Completed company leadership training programme

• Received Harrods Award

Responsibilities

Provided outstanding customer service

Assisted customers with a personalized, friendly and efficient service

Exceeded target sales goals
Answered customers' questions regarding our products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Maintained friendly and professional customer interaction at all times.

Completed company leadership training programme

Student Enrolment Advisor

International Student Enrolments -London
London
01.2014 - 08.2015

Responsibilities


  • Counselled and guided promising students on different courses, opportunities and programs to develop and boost their potential and propitious careers.
  • Provided students with information about alternatives academic options.
  • Guided prospective students through the admission processes with the goal of determining program effectiveness for their educational needs.
  • Monitored student progress toward educational/career goals.

Student Representative

Coventry University
London
09.2011 - 06.2012

Responsibilities

  • Act as a liaison between the students and the academic leaders and the Students' Association.
  • Represent your class at Class Rep Meetings.
  • Represent your class at Program Councils.
  • Ensure your classmates are properly represented and are well informed
  • Talk to staff and students about student concerns and develop solutions to these.

Client Service Support

The Laptops Clinic – London
London
06.2010 - 06.2012

Responsibilities

A key member of the Laptops Clinic
Prepared marketing literature to attract new customers.
Demonstrated excellent sales service (including influencing and negotiating new trades)
Managed and recorded all leads from outbound telephone marketing
Prioritized daily work-flows, including all inbound calls, quotes and sales-related inquiries
Surpassed annual quota
Communicated sales promotions to customers to grow average customer account

Education

MSc Oil And Gas Operations Management - Oil And Gas

University of Central Lancashire,
United Kingdom
09.2012 - 2013.12

Master's Qualifying Programme Business &Management - Business And Management

Coventry University, London
London
09.2011 - 2012.06

English And Study Skills - English And Study Skills

South Thames College
London
09.2010 - 2011.06

Skills

Costumer Success

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Accomplishments

  • Awards:

Won Hyve Elite Award 2020

Awarded Financial Times Award 2018

Harrods Award 2016

Interests

I have a keen interest in learning new languages I also enjoy travelling and experiencing new cultures, fundraising and passionate about social media

Timeline

Account Manager

Africa Oil Week| Hyve Group
02.2022 - 12.2022

Account Manager

Bett UK| Hyve Group
01.2019 - 11.2020

Senior Relationship Manager(EMEA Region)

Financial Times Headquarters
09.2017 - 12.2018

Business Development Executive (Temporary)

Euromoney Conferences
05.2017 - 05.2017

Client Relationship|

Forexchange -London Forex
03.2016 - 01.2017

Client Relationship Fixed Contract)

Harrods -London
09.2015 - 03.2016

Student Enrolment Advisor

International Student Enrolments -London
01.2014 - 08.2015

MSc Oil And Gas Operations Management - Oil And Gas

University of Central Lancashire,
09.2012 - 2013.12

Student Representative

Coventry University
09.2011 - 06.2012

Master's Qualifying Programme Business &Management - Business And Management

Coventry University, London
09.2011 - 2012.06

English And Study Skills - English And Study Skills

South Thames College
09.2010 - 2011.06

Client Service Support

The Laptops Clinic – London
06.2010 - 06.2012
Mustafa MehemedAccount Manager