Mustafa Manazir Ahasan Nasim
Liverpool,UK
Summary
A highly motivated and adaptable Professional with a strong background in Computer Science & Engineering and Project Operations. Proven experience in high-pressure environments, ranging from technical document control for Samsung C&T to retail management and customer service at Shell/ASDA. Possessing excellent leadership skills, a technical mindset, and a commitment to operational excellence. Seeking a challenging role in Project Management, IT Systems, or Document Control.
Overview
8
8
years of professional experience
1
1
Certification
Work history
UK Service Station Attendant / Cashier
Shell UK / ASDA Stores Ltd
Liverpool, United Ki gdo.
2023.12 - Current
- Managing fast-paced retail operations, processing transactions via EPOS systems with high accuracy.
- Ensuring strict compliance with UK Health & Safety regulations regarding fuel delivery and forecourt safety.
- Maintaining legal compliance for age-restricted sales (Alcohol/Tobacco) through "Think 25" protocols.
- Resolving customer queries efficiently, ensuring a high standard of service and store presentation.
- Overseeing stock replenishment and conducting inventory checks to minimize shrinkage.
- Monitored facility equipment, contributing towards operational efficiency.
- Delivered room service orders accurately, improving guest satisfaction rate.
- Maintained cleanliness of facilities for enhanced guest experience.
- Ensured customer comfort by promptly addressing their needs and concerns.
- Checked tickets at entrance for smooth event flow.
- Responded to inquiries, resulting in improved customer satisfaction.
- Managed front desk operations smoothly during peak timings.
- Enforced health and safety regulations strictly for a safe environment.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Handled emergency situations effectively, ensuring the safety of all present.
- Offered information about local attractions for enhancing guests' holiday experience.
- Maintained inventory of supplies to avoid shortages during rush hours.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
Operations manager - insurance
Geotech Engineering Corporation
Dhaka, Bangladesh
2019.03 - 2023.12
- Led project planning and implementation for Civil Quality and Power Control departments.
- Managed vendor relationships and procurement, providing detailed cost-comparison reports to senior stakeholders.
- Supervised internal controls and ensured infrastructure designs met client specifications.
- Utilized PMIS systems to track project milestones and resource allocation.
IT & Document Control Engineer
Samsung C&T
Dhaka, Bangladesh
2017.12 - 2019.03
- Managed the lifecycle of technical documentation using the KKS Coding system for a major power plant project.
- Administered the PMIS system for document tracking, revision control, and distribution.
- Provided comprehensive IT support, managing AD-DC Windows Servers, network routers (Mikrotik/TP-Link), and NAS.
- Designed and implemented data recovery and backup procedures to safeguard project-critical information.
- Created detailed technical reports, providing valuable insights into system performance and areas for improvement.
- Applied industrial engineering principles to line management, capacity analysis and production planning.
- Worked with teams from different departments to produce and assemble component parts.
- Reviewed schedules and suggested improvements to develop lean and cost-effective manufacturing processes.
- Generated detailed reports covering analysis of production issues and outlining potential solutions.
- Employed capacity models and data analytics in assessing throughput impact of process changes.
Education
B.Sc. - Computer Science & Engineering
MIU
Higher Secondary Certificate - Science
MC College
Secondary School Certificate - undefined
Mymensingh Zilla School
Skills
- Technical: PMIS, Oracle PL/SQL, Network Configuration (Cisco/CCNA), Windows Server (2008/2012), MS Exchange
- Project Control: KKS Coding, Document Management, Vendor Liaison, Internal Auditing
- Operational: Cash Handling (EPOS), Health & Safety Compliance (Fuel/COSHH), Inventory Management
- Languages: English (Fluent), Bangla (Native), Hindi (Fluent), Spanish (Intermediate), Korean (Intermediate)
- Product display and merchandising
- Basic computer literacy
- Retail operations knowledge
- Technical equipment operation
- Customer relationship management tools
- Cash handling
- Stock inventory management
- Cleaning techniques
- Administrative duties
- Stock replenishment
- Programme design expertise
Certification
- CCNA (M4 Completed): AIUB.
- Oracle PL/SQL & Database Administration: Professional Certification.
- Over 50+ Professional Certificates: Spanning IT, Project Management, and Health & Safety.
REFERENCES
Excellent professional references available upon request.
INTERESTS & ACTIVITIES
Community: Active in local football and debating circles., Development: Keen interest in international travel and learning new languages., Fitness: Regular gym attendance.
Disclaimer
Signature Mustafa Manazir Ahasan Nasim
Timeline
UK Service Station Attendant / Cashier
Shell UK / ASDA Stores Ltd
2023.12 - Current
Operations manager - insurance
Geotech Engineering Corporation
2019.03 - 2023.12
IT & Document Control Engineer
Samsung C&T
2017.12 - 2019.03
B.Sc. - Computer Science & Engineering
MIU
Higher Secondary Certificate - Science
MC College
Secondary School Certificate - undefined
Mymensingh Zilla School