Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Mustafa Karim

Colindale,Barnet

Summary

Dedicated professional with expertise in customer service and patient support, ensuring positive experiences through effective communication and teamwork with colleagues, clients, and healthcare professionals. Proven ability to supervise and train pharmacy students while excelling in problem solving, issue escalation, and maintaining attention to detail. Demonstrates technical proficiency in Pharmasuite, email, live chat, and call systems, coupled with strong time management and multitasking skills in fast-paced environments. Committed to enhancing operational efficiency and delivering exceptional service

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience

Work history

Customer service representative

Philip Morris International
Canary wharf, City of London
02.2025 - Current

I have been working for 7 months as a Customer Service Representative for IQOS at Konecta in Canary Wharf on behalf of Philip Morris International. In this role, I handle both inbound and outbound interactions. For inbound support, I manage emails, live chats, and calls from customers, providing guidance, resolving issues, and ensuring a positive customer experience. On the outbound side, I participate in campaigns where I contact customers to help them get started with their devices, explain product features, reschedule calls, and ensure their satisfaction. I also escalate cases when needed and collaborate closely with colleagues to deliver the highest standard of service for our client. I regularly receive very positive feedback from customers, which reflects my strong communication skills, problem-solving ability, and commitment to excellent customer service.

Pharmacist

Apotek hjärtat
Stockholm, Mariatorget
01.2021 - 06.2023

I worked for 2.5 years at Apotek Hjärtat Mariatorget in Stockholm, where I gained extensive experience in pharmacy operations and customer care. My responsibilities included verifying prescriptions and insurance information using Pharmasuite, ensuring accurate medication doses, and monitoring patients for potential drug interactions. I regularly provided advice on prescription and over-the-counter medicines, supported patients with health-related inquiries, and maintained up-to-date medical history records. In addition, I acted as a supervisor for pharmacy students, guiding them in daily tasks, ensuring adherence to professional standards, and supporting their learning in a practical setting. The role also involved liaising with doctors’ offices to manage prescription changes and refill requests, while ensuring compliance with pharmacy regulations. This experience strengthened my ability to work with precision, handle sensitive information responsibly, and deliver high-quality service in a fast-paced healthcare environment.

Education

Bachelor of Science - Pharmacy

Biomedecinskt centrum
Uppsala University
01/2017 - 01/2021

Master of Business Administration - International Business

Middlesex University
London
01/2024 - 01/2025

Skills

  • Customer service and patient support, ensuring positive experiences
  • Communication and teamwork with colleagues, clients, and healthcare professionals
  • Supervision and training of pharmacy students
  • Problem solving, issue escalation, and attention to detail
  • Technical proficiency in Pharmasuite, email, live chat, and call systems
  • Time management and multitasking in fast-paced environments

Affiliations

  • Hiking
  • Spend time with friends
  • Reading

Languages

English
Proficient (C2)
Arabic
Proficient (C2)
Swedish
Proficient (C2)

Timeline

Customer service representative

Philip Morris International
02.2025 - Current

Pharmacist

Apotek hjärtat
01.2021 - 06.2023

Bachelor of Science - Pharmacy

Biomedecinskt centrum
01/2017 - 01/2021

Master of Business Administration - International Business

Middlesex University
01/2024 - 01/2025
Mustafa Karim