Summary
Overview
Work History
Education
Skills
Timeline
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Mustafa Ibrahim

Sheffield

Summary

I am a highly organized, adaptable, and dedicated professional with strong communication skills, making me well-suited for a call center environment. My work ethic drives me to consistently exceed expectations while ensuring reliability and accountability in meeting deadlines. I take ownership of my responsibilities and thrive in team settings, contributing to overall success and productivity. Committed to ongoing professional development, I stay up-to-date with industry trends and actively seek opportunities for growth.

Overview

4
4
years of professional experience

Work History

Customer Service Group/Her

Ant Marketing
12.2021 - Current
  • While I was employed at Ant Marketing, my main duties involved taking calls from clients in need of passports for vacations or other occasions, like emergencies, and getting them quickly
  • I also had to ensure that these clients had the proper documentation and that they would receive their passports on time

Warehouse Operative

Royal Mail
12.2023 - 02.2024
  • The effective handling, packing, selecting, and shipping of items within the warehouse are my main duties
  • Utilizing tools and machinery
  • I help to ensure that inventory moves smoothly
  • Organizing stock, picking and packing orders, and keeping precise inventory records were all part of my job
  • Paying close attention to details is essential to guaranteeing accurate and prompt product delivery
  • Sorting out letters and putting them in different addresses

Customer Service Advisor

Mc Queens Dairies
09.2023 - 11.2023
  • My primary responsibility at McQueen's Dairies was to accompany my coworkers to various locations in Sheffield and market our fresh milk products
  • This was a field job, as people today really like fresh milk, although some people still preferred it in the past because it saved them time to go to the store
  • For this reason, the modern milk man is employed there

Customer Service Advisor

Titan
02.2023 - 04.2023
  • In this field sales position as a front-line representative, it was my responsibility to bridge the gap between the company's offerings and its clientele
  • But my main duties are talking to clients face-to-face, getting to know their needs, and suggesting solutions that are specifically suited to them
  • Whether in person or by conducting business right at the customer's door

Warehouse Operative

ASOS
01.2022 - 03.2022
  • The effective handling, packing, selecting, and shipping of items within the warehouse are my main duties
  • Utilizing tools and machinery
  • I help to ensure that inventory moves smoothly
  • Organizing stock, picking and packing orders, and keeping precise inventory records were all part of my job
  • Paying close attention to details is essential to guaranteeing accurate and prompt product delivery

NHS Track and Trace
04.2021 - 07.2021
  • You play a vital role in helping people navigating the difficulties brought on by the pandemic by offering support and information
  • This job was related to COVID-19 concerns
  • I answer questions about vaccinations, testing, safety procedures, and other pandemic-related subjects as part of my duties
  • With compassion and clarity, I also help clients navigate the phone weather if they are experiencing hardships during these trying times
  • I reassure them that things will get better and ask that they respect the 10-day limit they were given; otherwise, they risk paying a fine if they are discovered outside during their allotted time

Education

diploma D - Maths, English

Longley park sixth form
sheffiled

Diploma of higher education -

Longley park sixth form
sheffiled

Skills

  • Excellent verbal and written communication skills
  • Proficient in using CRM
  • Software and help desk applications
  • Strong problem-solving abilities
  • Conflict resolution abilities
  • Ability to empathize with customers
  • Personalized support
  • Multitasking
  • Time management skills
  • Leadership skills
  • Critical thinking skills
  • Analytical thinking skills
  • Teamwork
  • Interpersonal skills

Timeline

Warehouse Operative

Royal Mail
12.2023 - 02.2024

Customer Service Advisor

Mc Queens Dairies
09.2023 - 11.2023

Customer Service Advisor

Titan
02.2023 - 04.2023

Warehouse Operative

ASOS
01.2022 - 03.2022

Customer Service Group/Her

Ant Marketing
12.2021 - Current

NHS Track and Trace
04.2021 - 07.2021

diploma D - Maths, English

Longley park sixth form

Diploma of higher education -

Longley park sixth form

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Mustafa Ibrahim