Mustafa Hussein

• Conducted comprehensive audits and assessments of over 100 new acquisitions' network setups, ensuring adherence to quality standards and functionality requirements.
• Made informed decisions regarding retention or replacement of existing equipment based on performance evaluations and strategic objectives.
• Facilitated communication with acquisition sites, providing clear guidance on migration steps and necessary actions to ensure smooth transitions.
• Acted as liaison with external suppliers of new acquisitions, coordinating migration of data, and ensuring data integrity throughout the process.
• Collaborated with external phone and internet providers to enhance connections and optimise equipment for improved efficiency.
• Executed migrations of emails, data, domains, and websites using various migration tools, ensuring accurate exporting, importing, and backup procedures.
• Provided training to staff members on utilising new systems effectively, ensuring smooth adoption and integration into daily operations.
• Led training sessions for team members involved in significant migrations related to new acquisitions, ensuring alignment with project objectives and timelines.
• Managed transfer of domains, including website forwarding and transferring, while ensuring minimal disruption to online operations.
• Implemented and maintained comprehensive sheet recording process for team members, enhancing accountability and streamlining workflows.

• Managed IT operations for 150 sites in addition to overseeing the Head Office IT Department, ensuring seamless coordination and support across all locations.
• As primary point of contact for communication and negotiation with external suppliers, including IT support services, phone suppliers, and internet providers, to ensure optimal service delivery and cost-effectiveness.
• Designed and implemented help desk software system for efficient ticket management, streamlining user support processes, and enhancing overall IT service delivery.
• Supervised IT technician focused on helpdesk support, providing guidance and support to ensure timely resolution of user issues and adherence to service level agreements.
• Provided regular reports to CEO on supplier changes, site updates, and overall IT operations, ensuring transparency and alignment with organisational objectives.
• Scoped sites for external phone VoIP and internet providers, collaborating with engineers to install lease lines and optimise connectivity at each location.
• Negotiated and renewed contracts with existing and new service providers to secure competitive rates and ensure best quality services for printers, internet and phone lines, PCs, laptops, and tablets.
• Managed enrollment of phones and tablets with company using Intune company portal, ensuring compliance with security policies and seamless integration with corporate systems.

• Managed IT operations for 53 sites, ensuring efficient deployment and maintenance of hardware and software systems.
• Installed and integrated laptops, PCs, and tablets into Azure and domain, ensuring seamless connectivity and access to corporate resources.
• Deployed and programmed Ubiquiti Wi-Fi access points, optimising wireless connectivity and coverage across all sites.
• Created user accounts, assigned licenses, and installed software applications, ensuring smooth user onboarding and productivity.
• Configured and installed VPNs, set up DUO app authentication, and mapped network drives to facilitate secure remote access and data sharing.
• Created and configured SharePoint sites, assigned permissions to relevant users and files, and synchronized sites for seamless collaboration and document management.
• Installed and configured printers and scanner devices, ensuring proper functionality and integration with network systems.
• Conducted Ethernet cable installations, set up switches, and deployed new network systems to support business operations.
• Tested and repaired network port cable issues, ensuring optimal network performance and reliability.
• Set up whiteboards and projectors for presentations and meetings, facilitating effective communication and collaboration.
• Installed bank card readers on PCs and set up card machines, enabling secure electronic transactions and payments.

• Provided technical support to The Snaith School, managing Microsoft Office applications, Active Directory, and Cisco Network systems.
• Supported Windows 7 and Windows 10 environments, including imaging and developing ICT desktop equipment to meet school's requirements.
• Installed, configured, and troubleshooted software and hardware components to ensure optimal performance and functionality.
• Managed ICT data networking, ensuring connectivity and reliability across the school's network infrastructure.
• Conducted system security audits and ensured compliance with data protection guidelines to safeguard sensitive information.
• Evaluated and audited department equipment to assess performance, identify areas for improvement, and make recommendations for upgrades or replacements.

Dedicated and compassionate IT Lectures with proven track record of volunteering at Refugee Council in Hull from October 2016 to August 2018. Skilled in teaching individuals from diverse backgrounds and proficiency levels, I have empowered countless learners by imparting essential computer skills and providing technical assistance. With passion for education and commitment to fostering inclusivity, I strive to make positive impact on lives of others through technology education.

• Conducted computer literacy classes for individuals of varying proficiency levels and cultural backgrounds.
• Developed tailored curriculum and instructional materials to address unique learning needs of students.
• Provided one-on-one assistance to learners, offering guidance on computer usage and troubleshooting technical issues.
• Fostered inclusive and supportive learning environment, encouraging students to explore and develop their digital skills.
• Collaborated with fellow educators and support staff to enhance program effectiveness and student engagement.