Mustafa Geleh

Housing professional with extensive experience in tenancy agreements, lease management, and property inspections. Skilled in risk assessment and crisis management, ensuring safety and support for vulnerable tenants. Expertise in rent collection, arrears management, and effective dispute resolution. Committed to enhancing tenant support services through financial assistance and benefits advice, including Universal Credit and housing benefits.

• Full UK Driving Licence – Clean licence since April 2011; experienced and confident driver.
• Support Work Training – Completed relevant training for supporting vulnerable individuals and managing complex needs.
• First Aid Training – Certified in basic first aid procedures and emergency response.
• Fire Safety & Fire Alarm Training – Trained in fire safety protocols, emergency evacuation procedures, and fire alarm systems.
• Strong Housing Officer Expertise – Skilled in tenancy management, safeguarding, needs assessment, and resident support.

• Full UK Driving Licence – Clean licence since April 2011 with over a decade of safe, reliable driving experience across London and the North West. Confident, punctual and trusted for transport in urgent or out-of-hours situations.
• Support Work Training – Completed comprehensive training in supporting individuals with complex needs, including safeguarding, mental health awareness, equality & diversity, and risk assessment.
• First Aid Training – Certified in emergency first aid, basic life support, and incident response procedures, suitable for both public and residential housing settings.
• Fire Safety & Fire Alarm Training – Skilled in fire alarm system checks, emergency evacuation procedures, and compliance with safety regulations across housing properties.
• Conflict Resolution & De-escalation Techniques – Trained in managing challenging behaviour, using communication strategies and emotional intelligence to handle high-stress situations professionally.
• Health & Safety Awareness – Knowledgeable in health & safety legislation, hazard identification, and accident prevention within social housing and community environments.
• Digital & Reporting Skills – Proficient in Microsoft Office Suite, case management systems (e.g., Northgate, Capita, or similar), and digital documentation tools used in housing roles.
• Ongoing Professional Development – Continuing to develop skills through CPD-accredited workshops and online courses in housing law, welfare benefits, tenancy sustainment, and anti-social behaviour management.

Outside of my professional responsibilities, I maintain a structured and active lifestyle. I regularly train at the gym, play football, and swim to support both physical and mental performance. As a dedicated Liverpool FC supporter, I enjoy the discipline and strategy that football brings. I have a strong interest in global current affairs, with a particular focus on the housing and business sectors. I also enjoy travelling to events and exploring diverse food cultures, which allows me to unwind while broadening my understanding of different communities and perspectives.

I regularly dedicate my spare time to supporting vulnerable individuals through voluntary charity work. This includes working with people affected by homelessness, refugees, and low-income families. I actively contribute by helping at local food banks, distributing meals, and donating clothes and essential items to those in need. I've also assisted in outreach efforts aimed at connecting individuals with support services, shelter, and community resources.

All of this work is done on a voluntary basis, completely free of charge, and driven by a genuine desire to give back to the community. I find it deeply fulfilling to help people in crisis and offer support where it's most needed. This experience has not only kept me grounded, but also strengthened my empathy, compassion, and commitment to social responsibility—qualities I bring into both my personal life and professional environment.