Mustafa Mohammed
Birmingham
Summary
Experienced IT professional with expertise in Windows Server, Active Directory, and Linux environments. Proficient in virtualisation technologies such as VMware vSphere/ESXi and Hyper-V, alongside robust networking skills including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls. Demonstrated ability in managing Cisco and Fortinet networking devices and ensuring endpoint security through antivirus solutions and MS Defender for Endpoint. Skilled in SIEM tools like MS Sentinel and LogRhythm for effective log management. Adept at disaster recovery planning within hybrid cloud environments using Microsoft Azure and Office 365. Strong background in 2nd/3rd line escalation support, incident management, problem management following ITIL standards. Utilises remote support tools such as RDP, TeamViewer, GoTo Resolve to deliver efficient solutions. Competent in PowerShell scripting for configuration management with Ansible and Intune integration. Career goal: to leverage technical expertise to drive innovative IT solutions that enhance organisational efficiency.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
IT Endpoint Systems Engineer
Glide Utilities
09.2023 - 04.2025
- Deploying software, creating user groups and operating system policies across the entire IT network
- Enforcing security best practices to prevent cyber-attacks and security breaches both using MS Intune and MS Defender.
- Provide system administration for Windows and Linux servers, MS Active Directory, VMWare, DNS/DHCP, networking hardware, fileservers.
- Using tools such as PowerShell to automate tasks, to reduce amount of time spent on tasks.
- Using Intune and MS Defender to support the Security Engineer in making sure the estate is safe. Ensuring all endpoints are safe from external/internal security threats.
- Deploying servers using VCentre so the engineers can carry out testing that won’t affect the production environments.
- Work with development teams, providing direct server support during various operations such as application deployment and general development.
- Carry out routine and adhoc system administration tasks such as patching, backups, user account creation and administration, on both Linux and Windows.
- Daily system check, including checking VEEAM backups to ensure systems are always backed up. And ensuring all failed backups are promptly investigated.
- Using technologies such as ScienceLogic to monitor servers, ensuring they are operating smoothly.
- Take lead in projects such as making sure VPN connectivity is as secure as possible. Changing the authentication method from LDAP to Azure SAML
- Using LogRhythm to help detect security threats, investigate and respond to cyberattacks
- Monitored threats using the Defender conducting deep investigations and responding promptly to alerts, such as risky sign ins.
- Enabled and managed features like ASR rules, Exploit Protection, and Controlled Folder Access to minimize vulnerabilities.
- Configured and deployed policies for Windows, iOS, and Android devices, ensuring compliance with organizational standards.
Service Desk Analyst
Glide Utilities
05.2023 - 09.2023
- Acting as the first point of contact for Glide customers, responding positively, professionally using ServiceNow to log and update tickets
- Responding to customer incidents and requests, via telephone, email, live chat and social media, providing triage and troubleshooting to ensure that first contact resolution and/or first-time fix is achieved where possible.
- Using technologies such as Mikrotik to manage device. Using Mikrotik to authenticate user devices, check DHCP leases.
- Using tools such as SNMPc to monitor a wide range of connected AP’s, raising incidents to do with downed AP. Troubleshooting issues by remotely rebooting AP’s when needed.
- Using PuTTY to do port traces to see if routers are receiving the internet through Fibre cables.
- Monitor different AP’s such as Cisco, Ruckus and Aruba, logging into the central controller when needed to reboot or configure AP’s to bring them back online
- Using technologies such as Smokeping, Cacti and Icinga to capture logs of routers and AP’s, to see the latency and the usage of the AP.
- Triaging tickets and getting as much information before sending up to 2nd and 3rd line support.
Incident and Request Co-Ordinator
NTT DATA
11.2022 - 05.2023
- Assess current practices and provide feedback to management on improvement opportunities.
- Triage with third party customers to log incidents using Remedy and JIRA
- Deploy software using Active Directory.
- Provide accurate and professional communications to internal Customers on the progress against issues & give advice and guidance to staff on issues such as spam and unwanted or malicious emails
- Ensure incidents are fully documented within the ITSM tool, providing a clear audit trail of activities and decisions and provide clear and regular communication to all stakeholders throughout the life of an incident.
- Assist the Information Security Manager
- Research/evaluate emerging cyber security threats and ways to manage them within the business
- Assist in planning for disaster recovery and the creation of contingency plans in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorised, or illegal activity through internal solutions
- Use analytic tools to determine emerging threat patterns & vulnerabilities & identify potential weaknesses.
- Monitor identity and access management, including for abuse of permissions by authorised system users.
- Maintain an information security risk register and assist with internal and external audits.
- Monitor and respond to 'phishing' emails and 'pharming' activity.
- Assist in the remediation of security issues via the service desk ticket system
Service Desk Analyst
NTT DATA
04.2022 - 11.2022
- Respond to and log questions, providing first line support for users using ServiceNow.
- Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
- Using Active Directory / Azure AD for adding/deleting users assigning OU’s and access rights.
- Ensure that all starters are created with the correct security access to the network and applications. De-activate leavers and manage their data before deleting access completely.
- Handling incoming calls using Storm and undertaking any relevant issue investigation ensuring all key information is accurately captured and input into Remedy.
- Covering and maintaining multiple contracts such as Her Majesty’s Treasury, Tokio Marine Kiln, Mclaren and MHRA
- Experience of diagnosis and rectification of faults
- The ability to work under pressure whilst maintaining a strong customer service ethic
- Baseline Personnel Security Standard (BPSS) cleared; SC (Security Checked) cleared
Education
BTEC National Extended Diploma - Aeronautical Engineering
Solihull College and University Centre
01.2019 - 01.2021
10 GCSEs - undefined
Wheelers Lane School
01.2013 - 01.2018
Skills
- Windows Server (2016/2019/2022)
- Active Directory
- Group Policy
- Linux
- VMware vSphere/ESXi
- Hyper-V
- TCP/IP
- DNS
- DHCP
- VLANs
- VPNs
- Firewalls
- Cisco
- Fortinet networking devices
- Endpoint security
- Antivirus solutions
- MS Defender for Endpoint
- MS Sentinel
- SIEM
- Log Management
- LogRhythm
- Taegis
- Disaster recovery planning
- Microsoft Azure
- Office 365
- Hybrid cloud environments
- 2nd/3rd line escalation support
- Incident management
- Problem management
- ITIL
- Remote support tools
- RDP
- TeamViewer
- GoTo Resolve
- PowerShell
- Configuration management
- Ansible
- Intune
- VEEAM
Custom
Windows Server (2016/2019/2022), Active Directory, Group Policy, Linux (Ubuntu, Red Hat), VMware vSphere/ESXi, Hyper-V, TCP/IP, DNS, DHCP, VLANs, VPNs, Firewalls, Cisco, Juniper, Fortinet networking devices, Endpoint security & antivirus solutions, MS Defender for Endpoint, MS Sentinel, SIEM & Log Management (LogRhythm, Taegis), Disaster recovery planning, Microsoft Azure (VMs, Intune, AD Connect), Office 365 (Exchange, Teams, SharePoint), Hybrid cloud environments, 2nd/3rd line escalation support, Incident & problem management (ITIL), Remote support tools (RDP, TeamViewer, GoTo Resolve), PowerShell, Configuration management (Ansible, Intune), VEEAM
Timeline
IT Endpoint Systems Engineer
Glide Utilities
09.2023 - 04.2025
Service Desk Analyst
Glide Utilities
05.2023 - 09.2023
Incident and Request Co-Ordinator
NTT DATA
11.2022 - 05.2023
Service Desk Analyst
NTT DATA
04.2022 - 11.2022
BTEC National Extended Diploma - Aeronautical Engineering
Solihull College and University Centre
01.2019 - 01.2021
10 GCSEs - undefined
Wheelers Lane School
01.2013 - 01.2018
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