Muskan Talwar
Sunbury-on-Thames
Summary
A dedicated and detail-oriented professional with over 7 years of progressive experience at LSA International, where I advanced to a Team Leader position. Skilled in training and mentoring staff, managing invoicing and logistics documentation, and supporting senior management with key operations. Experienced in handling key accounts, administering customer portals, and delivering first-class customer service. Proficient in preparing international shipping documentation, producing quotations, and representing the company at major trade shows. Following redundancy due to company acquisition, I am seeking a new opportunity to apply my leadership, organisational, and client relationship management skills within a dynamic and growth-focused organisation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Leader – Office, Logistics & Customer Service
LSA International
Sunbury-on-Thames
2017.07 - 2024.08
- Promoted to Team Leader before maternity leave, supervising admin, logistics, and customer service functions
- Trained and mentored new staff, ensuring efficient onboarding and team development
- Managed key customer accounts, building strong relationships and ensuring service excellence
- Administered customer portals, processing orders, updating information, and resolving issues promptly
- Issued and monitored invoices, ensuring accuracy and timely payment tracking
- Coordinated logistics paperwork for UK and international shipments, liaising with freight forwarders and couriers
- Prepared quotations and order confirmations for clients and sales teams
- Represented the company at international trade shows (Ambiente, Frankfurt; Top Drawer, London), meeting clients and supporting product showcases
- Monitored company bank accounts, tracked payments, and maintained detailed Excel financial reports
- Liaised with overseas suppliers and customers, including exchange rate monitoring for international transactions
- Supported senior management with reporting, team coordination, and ad-hoc projects
- (Made redundant due to company acquisition)
Telephonist
Celebi Cleaning KG
Vienna
2016.11 - 2017.05
- Contacted companies to acquire new cleaning contracts
- Organised inspection meetings and generated invoices
- Monitored office stock and coordinated with parcel services (DHL, GLS, DPD)
Office Assistant Apprentice
Trajan Management Service
Vienna
2014.06 - 2016.02
- Managed filing systems, correspondence, and email monitoring
- Prepared financial records for tax advisors and supported international branches
- Organised shipments, tracked deliveries, and processed invoices
- Monitored payments and prepared Excel reports
- Learned “Letter of Credit” procedures
Wholesale Assistant Apprentice
Jugend am Werk
Vienna
2013.09 - 2014.06
- Entered orders into the system and created delivery documentation
- Checked emails, sorted invoices, and supported daily office tasks
Education
Vocational School - Office Clerk
Vocational School for Office Clerk
2014.09 - 2016.06
Vocational School - Trade and Administration
Vocational School for Trade and Administration
2013.09 - 2014.06
Secondary School - undefined
Secondary School
2011.09 - 2013.06
Skills
- Logistics and international shipping paperwork
- Key account management & customer portal administration
- Invoicing, quotations, and financial administration
- Customer service and client relationship management
- Leadership & staff training – promoted to Team Leader
- Trade show support
- Advanced MS Office (Excel, Word, PowerPoint)
- Fluent in English, German, Punjabi, and Hindi
- Communication excellence
- Change management experience
- Leadership proficiency
- Tolerance and patience
- Knowledge sharing
- Microsoft Excel
- Training and Development
- Team supervision
Languages
English – Fluent
German – Fluent
Punjabi – Fluent
Hindi – Fluent
Urdu – Basic
Hobbies and Interests
Spending time with friends and family, Exploring new cultures and experiences, Adventurous learning and personal development
Certification
First Aid
Timeline
Team Leader – Office, Logistics & Customer Service
LSA International
2017.07 - 2024.08
Telephonist
Celebi Cleaning KG
2016.11 - 2017.05
Vocational School - Office Clerk
Vocational School for Office Clerk
2014.09 - 2016.06
Office Assistant Apprentice
Trajan Management Service
2014.06 - 2016.02
Wholesale Assistant Apprentice
Jugend am Werk
2013.09 - 2014.06
Vocational School - Trade and Administration
Vocational School for Trade and Administration
2013.09 - 2014.06
Secondary School - undefined
Secondary School
2011.09 - 2013.06