Summary
Overview
Work history
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Generic

Muskan Talwar

Sunbury-on-Thames

Summary

A dedicated and detail-oriented professional with over 7 years of progressive experience at LSA International, where I advanced to a Team Leader position. Skilled in training and mentoring staff, managing invoicing and logistics documentation, and supporting senior management with key operations. Experienced in handling key accounts, administering customer portals, and delivering first-class customer service. Proficient in preparing international shipping documentation, producing quotations, and representing the company at major trade shows. Following redundancy due to company acquisition, I am seeking a new opportunity to apply my leadership, organisational, and client relationship management skills within a dynamic and growth-focused organisation.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Team Leader – Office, Logistics & Customer Service

LSA International
Sunbury-on-Thames
07.2017 - 08.2024
  • Promoted to Team Leader before maternity leave, supervising admin, logistics, and customer service functions
  • Trained and mentored new staff, ensuring efficient onboarding and team development
  • Managed key customer accounts, building strong relationships and ensuring service excellence
  • Administered customer portals, processing orders, updating information, and resolving issues promptly
  • Issued and monitored invoices, ensuring accuracy and timely payment tracking
  • Coordinated logistics paperwork for UK and international shipments, liaising with freight forwarders and couriers
  • Prepared quotations and order confirmations for clients and sales teams
  • Represented the company at international trade shows (Ambiente, Frankfurt; Top Drawer, London), meeting clients and supporting product showcases
  • Monitored company bank accounts, tracked payments, and maintained detailed Excel financial reports
  • Liaised with overseas suppliers and customers, including exchange rate monitoring for international transactions
  • Supported senior management with reporting, team coordination, and ad-hoc projects
  • (Made redundant due to company acquisition)

Telephonist

Celebi Cleaning KG
Vienna
11.2016 - 05.2017
  • Contacted companies to acquire new cleaning contracts
  • Organised inspection meetings and generated invoices
  • Monitored office stock and coordinated with parcel services (DHL, GLS, DPD)

Office Assistant Apprentice

Trajan Management Service
Vienna
06.2014 - 02.2016
  • Managed filing systems, correspondence, and email monitoring
  • Prepared financial records for tax advisors and supported international branches
  • Organised shipments, tracked deliveries, and processed invoices
  • Monitored payments and prepared Excel reports
  • Learned “Letter of Credit” procedures

Wholesale Assistant Apprentice

Jugend am Werk
Vienna
09.2013 - 06.2014
  • Entered orders into the system and created delivery documentation
  • Checked emails, sorted invoices, and supported daily office tasks

Education

Vocational School - Office Clerk

Vocational School for Office Clerk
09.2014 - 06.2016

Vocational School - Trade and Administration

Vocational School for Trade and Administration
09.2013 - 06.2014

Secondary School - undefined

Secondary School
09.2011 - 06.2013

Skills

  • Logistics and international shipping paperwork
  • Key account management & customer portal administration
  • Invoicing, quotations, and financial administration
  • Customer service and client relationship management
  • Leadership & staff training – promoted to Team Leader
  • Trade show support
  • Advanced MS Office (Excel, Word, PowerPoint)
  • Fluent in English, German, Punjabi, and Hindi
  • Communication excellence
  • Change management experience
  • Leadership proficiency
  • Tolerance and patience
  • Knowledge sharing
  • Microsoft Excel
  • Training and Development
  • Team supervision

Languages

English – Fluent
German – Fluent
Punjabi – Fluent
Hindi – Fluent
Urdu – Basic

Hobbies and Interests

Spending time with friends and family, Exploring new cultures and experiences, Adventurous learning and personal development

Certification

First Aid

Timeline

Team Leader – Office, Logistics & Customer Service

LSA International
07.2017 - 08.2024

Telephonist

Celebi Cleaning KG
11.2016 - 05.2017

Vocational School - Office Clerk

Vocational School for Office Clerk
09.2014 - 06.2016

Office Assistant Apprentice

Trajan Management Service
06.2014 - 02.2016

Wholesale Assistant Apprentice

Jugend am Werk
09.2013 - 06.2014

Vocational School - Trade and Administration

Vocational School for Trade and Administration
09.2013 - 06.2014

Secondary School - undefined

Secondary School
09.2011 - 06.2013
Muskan Talwar