Open To Work
Muskan Shahid
Manchester
Summary
Dynamic Shift Manager with a proven track record at Burger King, excelling in cash handling and employee training. Recognized for enhancing team performance and customer satisfaction through effective coaching and quality assurance practices. Committed to fostering a positive work environment while driving operational efficiency and meeting business objectives.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Shift Manager
Burger King
07.2026 - Current
- Supported daily shift operations while keeping service fast, areas clean, and team accountability on track.
- Helped assign crew tasks to support efficient food prep and accurate orders.
- Trained team members on service standards, station steps
- Managed escalated customer issues with strong problem-solving while upholding company values and standards.
- Trained new employees on company policies, procedures, and job duties for smoother onboarding.
- Coached and mentored new employees to support strong team performance.
- Improved team performance by assigning tasks clearly and giving direct instructions.
- Helped create positive work environment through open communication and constructive feedback.
- Kept employees productive and focused on assigned work to meet business and customer needs.
- Supervised employees and monitored quality compliance with company standards for food and service.
- Worked with team members to schedule breaks and shifts in line with state regulations.
- Coached crew members to improve performance and work efficiency.
- Worked across every store position and backed up front-line staff as needed.
- Partnered with other shift managers to keep policy enforcement consistent across all shifts.
- Delivered consistent customer satisfaction by addressing concerns promptly and professionally.
- Worked with coworkers to improve customer experience and manage storefront operations.
- Stayed calm under pressure and during escalated customer service situations.
- Monitored inventory levels closely to keep stock available and reduce waste and cost.
- Handled emergency situations calmly to protect customers and employees during critical incidents.
- Advised new employees on company procedures and policies to support daily tasks and responsibilities.
- Managed employee schedules to maintain coverage during peak hours and support smoother workflow.
- Followed company standards and compliance requirements for operations and area cleanliness.
Team Leader
KFC
01.2026 - 04.2026
- Supervised shift operations, ensuring smooth service, quality standards, and timely task completion.
- Trained crew members on food safety, customer service, and station procedures.
- Coordinated front counter and kitchen teams to maintain efficient workflow during peak periods.
- Monitored product availability, stock rotation, and preparation standards to support consistent service.
- Resolved customer concerns promptly, maintaining professionalism and service expectations.
- Managed cash handling, till procedures, and transaction accuracy across shifts.
- Reinforced hygiene, safety, and compliance practices throughout daily operations.
- Supported opening and closing duties, including setup, cleanup, and shift handover.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
Hotel Receptionist
Holiday Inn
05.2025 - 12.2025
- Managed check-in and check-out workflows, ensuring accurate guest records and smooth front desk operations. 2. Processed reservations, modifications, and cancellations using property management systems with strong attention to detail. 3. Resolved guest concerns promptly, coordinating with housekeeping and maintenance to support service recovery. 4. Handled incoming calls, emails, and walk-ins while delivering clear information about rates, amenities, and policies. 5. Reconciled cash drawers, folios, and payments, maintaining accurate billing and shift closeout records. 6. Coordinated room assignments and arrival readiness to reduce delays during peak guest traffic. 7. Supported front desk training by guiding new staff on procedures, systems, and guest service standards. 8. Maintained lobby readiness and professional presentation, reinforcing consistent hospitality throughout every shift.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
- Implemented marketing and promotional initiatives to increase occupancy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Resolved guest inquiries promptly, providing directions, amenity details, and local recommendations.
Education
Travel Tourism And Aviation -
Manchester College
Wythenshawe Campus 07.2025
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Energetic and enthusiastic
Training and mentoring
Team development
Relationship building
Delegating work
Mentoring and coaching
Quality assurance
Payment processing
Documentation and reporting
Staff development
Inventory control
Interpersonal skills
Staff training and onboarding
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Intermediate (B1)
Work Preference
Job Search Status
Open to workTimeline
Shift Manager
Burger King
07.2026 - Current
Team Leader
KFC
01.2026 - 04.2026
Hotel Receptionist
Holiday Inn
05.2025 - 12.2025
Travel Tourism And Aviation -
Manchester College