Muse Mohamed Sagadi
London
Summary
Results-driven professional specializing in conflict resolution and critical thinking. Demonstrated leadership and time management skills that boost team collaboration and productivity. Expertise in customer service and sales strategies, with a history of effectively adapting to challenges. Strong communication and adaptability utilised to meet organisational objectives.
Overview
4
4
years of professional experience
Work history
Delivery driver
DPD
London
2025.09 - 2026.01
- Franchise owner ensuring all deliveries and customers on route were upheld to high standard
- Creating good relationships with 100’s of customers, built on trust and reliability
- Communicated effectively with team to ensure timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Ensured my team of drivers working under my franchise were treated well to continuously carry out exceptional service
- Routed and coordinated delivery schedules for optimum time management.
Customer support specialist
Sanatander
London
2024.02 - 2025.08
- Provided accurate information on Santander products, services, processes, and policies to ensure customer clarity.
- Resolved customer issues and escalated complex cases to appropriate teams when necessary.
- Documented customer interactions in internal systems for compliance and follow-up.
- Ensured high service quality by adhering to response time targets and service level agreements.
- Liaised with operations and business support teams to address systemic issues and enhance interdepartmental coordination.
- Contributed to quality assurance by reviewing customer cases for compliance and suggesting process improvements.
Sales and customer service representative
Motor2go
London
2022.06 - 2023.12
- Tailored sales tactics based on awareness of latest industry trends.
- Collaborated with team to achieve monthly sales targets of over 20 vehicles.
- Co-operated with logistics department to ensure timely deliveries.
- Identified potential sales leads through strategic market research.
- Established strong customer relationships to foster brand loyalty.
- Conducted product demonstrations to boost consumer interest.
- Assisted in designing promotional materials to enhance customer engagement.
Education
Bachelor of Science - Business and Management
Queen Mary University
LondonBTEC Level 3 - Business Management
Ark Academy
LondonSkills
- Conflict resolution
- Critical thinking and problem solving
- Leadership
- Time management
- Team collaboration
- Quick learner
- Customer service
- Effective communication
- Adaptability
- Sales strategies
Timeline
Delivery driver
DPD
2025.09 - 2026.01
Customer support specialist
Sanatander
2024.02 - 2025.08
Sales and customer service representative
Motor2go
2022.06 - 2023.12
Bachelor of Science - Business and Management
Queen Mary University
BTEC Level 3 - Business Management
Ark Academy