Museera Altaf
London
Summary
I'm an HR professional who has built my career in hotels, from recruiting 50+ people at Pearl Continental in Lahore to running shifts as Duty Manager at Holiday Inn Express in London. I'm organised, careful with detail and confidential information, and I enjoy being the person managers and colleagues can rely on. I currently work at London Marriott Hotel County Hall, so I already know the hotel, its systems and its people, and I'm keen to bring my HR and administration experience into the HR team here.
Overview
5
5
years of professional experience
Work History
Guest Experience Expert
London Marriott Hotel County Hall
London
03.2025 - Current
- First point of contact for guest enquiries, requests and concerns, giving clear, professional and timely support.
- Resolve issues through good communication, practical problem-solving and proper follow-up.
- Keep accurate records and documentation, handling confidential information in line with GDPR and company procedures.
- Juggle several priorities and administrative tasks in a fast-paced environment, staying organised and accurate.
- Work closely with managers and colleagues so day-to-day operations run smoothly.
- Train and support colleagues on procedures and service standards, helping the team perform well.
- Use Microsoft Office, Teams and hotel systems for records, reports and daily communication, and know the hotel's processes and teams first-hand.
Senior Guest Service Executive
Holiday Inn Express, London (IHG)
London
03.2024 - 02.2025
- Acted as Duty Manager on assigned shifts, supervising and coordinating Front Office, Housekeeping, Maintenance and Security teams to keep operations running smoothly.
- Was the first point of contact for guest enquiries and concerns, achieving a 95% first-contact resolution rate.
- Handled administrative tasks, records and payment processing accurately, with care for confidentiality.
- Worked with managers and other departments to resolve issues and keep shifts on track.
- Prioritised competing operational demands during busy periods.
HR Officer
Pearl Continental Hotel
Lahore
10.2022 - 10.2023
- Managed end-to-end recruitment across departments: candidate sourcing, screening, selection, offers and onboarding.
- Recruited 50+ employees across Front Office, Housekeeping, Food & Beverage and management roles.
- Sourced candidates through job boards, social media and recruitment platforms, assessing applications against role requirements.
- Kept candidates informed throughout the process and coordinated interviews, selection and onboarding.
- Prepared and issued employment contracts, offer letters and other HR documents accurately and on time.
- Maintained confidential employee records and personnel files in line with company policy and GDPR principles.
- Prepared monthly HR reports and headcount information on new starters and leavers for management review.
- Supported employee relations, including grievances and disciplinary matters, by coordinating investigations and keeping accurate documentation.
HR Management Trainee Officer
Pearl Continental Hotel
Lahore
04.2022 - 10.2022
- Provided administrative support across recruitment, onboarding, employee documentation and general HR processes.
- Gained hands-on HR experience across the hotel's departments before moving into the HR Officer role.
Education
BS (Hons) - Economics
Forman Christian College University
Lahore01-2022
Skills
- Microsoft Office (Outlook, Word, Excel, PowerPoint) Microsoft Teams Google Workspace HR systems Recruitment platforms and job boards Opera PMS IHG Concerto
- Hospitality HR and recruitment (sourcing, screening, offers, onboarding)
- HR administration and employment documentation
- Employee relations support
- GDPR and confidential records
- Supervisory and duty management experience
- Training and mentoring colleagues
- Clear written and verbal communication
- Stakeholder and cross-department communication
- Prioritising and time management
- Attention to detail and accuracy
References
Available upon request.
Timeline
Guest Experience Expert
London Marriott Hotel County Hall
03.2025 - Current
Senior Guest Service Executive
Holiday Inn Express, London (IHG)
03.2024 - 02.2025
HR Officer
Pearl Continental Hotel
10.2022 - 10.2023
HR Management Trainee Officer
Pearl Continental Hotel
04.2022 - 10.2022
BS (Hons) - Economics
Forman Christian College University