Murtaza Zakir
Coventry,West Midlands
Summary
Accomplished professional with extensive expertise in customer experience, personnel recruitment, and training and mentoring. Proficient in Microsoft Office Suite, administrative and clerical procedures, and database management. Demonstrates strong problem-solving abilities, teamwork and collaboration skills, and excellent telephone etiquette. Adept at content creation, social analytics and reporting, and social media campaign analysis. Detail-oriented and deadline-driven with a proven track record of implementing effective recruitment strategies.
Overview
11
11
years of professional experience
Work History
Talent acquisition coordinator
The John Lewis Partnership
Bracknell, Bracknell Forest
03.2017 - Current
- Clearly communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Communicated with potential hires, providing clarity on expected tasks, compensation and policies.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Conducted inductions and exit interviews for 400+ employees.
- Improved diversity within workforce by developing inclusive recruitment strategies.
- Utilised social media platforms to enhance company's employer brand reputation.
- Recruited and screened qualified potential employees, maintaining accurate documentation throughout.
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Maintained and scheduled complex calendars.
- Assisted with employee relations issues such as disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data in Workday upon completion.
Social Media Account Manager
The John Lewis Partnership
Bracknell
06.2019 - 07.2021
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Forged working relationships with Instagram influencers to promote brand awareness through sponsored content.
- Served as brand guardian and implemented consistent visual identity.
- Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
- Gathered data on engagement rate, reach and impressions to enhance online campaigns.
Team Leader Supervisor
The John Lewis Partnership
Bayswater, City of Westminster
12.2014 - 04.2017
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
- Introduced team incentives and competitions to enhance department productivity and morale.
- Created and implemented strategies for improved operational efficiency, maximising profit potential.
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
- Reworked staff positions and workflow based on individual abilities and production targets, improving team attainment.
- Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
Social Media Assistant
Primark
Ealing
02.2014 - 11.2014
- Reviewed posts to promote user interaction, increasing audience engagement for continued growth.
- Upheld best working practices through continued dedication to high-quality, timely content.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Maximised media coverage through tactical planning and communications.
Education
Bachelor of Science - Forensic Biology
University of Westminster
London, ENGA-Levels - Biology, Chemistry, Physics
Ealing, Hammersmith & West London College
London, ENGGCSEs - Maths, English, Biology, Chemistry, Physics, IT, Business Studies
Northolt High School
Northolt, EALSkills
- Customer experience
- Microsoft Office Suite
- Detail and deadline driven
- Personnel recruitment
- Recruitment strategies
- Training and mentoring
- Content creation
- Social analytics and reporting
- Social media campaign analysis
- Administrative and clerical procedures
- File management
- Database Management
- Problem-Solving
- Teamwork and Collaboration
- Excellent Telephone Etiquette
Custom
Timeline
Social Media Account Manager
The John Lewis Partnership
06.2019 - 07.2021
Talent acquisition coordinator
The John Lewis Partnership
03.2017 - Current
Team Leader Supervisor
The John Lewis Partnership
12.2014 - 04.2017
Social Media Assistant
Primark
02.2014 - 11.2014
Bachelor of Science - Forensic Biology
University of Westminster
A-Levels - Biology, Chemistry, Physics
Ealing, Hammersmith & West London College
GCSEs - Maths, English, Biology, Chemistry, Physics, IT, Business Studies
Northolt High School
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