Summary
Work history
Education
Skills
Accomplishments
Languages
Timeline
pwb
Murtaza Madraswala

Murtaza Madraswala

Mumbai,India

Summary

Seasoned professional with focus on leadership and team management. Capable of generating collaborative and high-performing environment through unique skills in strategic planning, conflict resolution, and motivational coaching. Committed to driving growth and improvement by fostering team cohesion and implementing constructive feedback mechanisms. Offering strong leadership abilities with knack for fostering team collaboration and driving project success. Knowledgeable about conflict resolution, time management, and strategic planning. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.

Work history

Customer Service Representative

Datamatics Business Solutions
Mumbai, India
04 2017 - 03 2020
  • Worked as inbound customer service agent, Where in we need to handle the customer quries and need to resolve the customer complain on call by giving FTR.
  • Need to book technician appointment to visit to the customer place to resolve the techicial problem in the product.
  • Update the customer data bases in the portal for customer smooth experience.
  • Need to handle the esclations calls and try to resolve them on priority.

Team Leader

Datamatics Business Solutions
Mumbai, India
04 2021 - 01 2024
  • Delegated tasks to make best use of individuals' skills.
  • Developed strategies for improved performance level across the team.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Improved customer satisfaction through close collaboration with the team.

Team Leader

1point1 Solutions
Navi Mumbai, India
02 2024 - 06 2024
  • Led shifts and motivated team to drive sales.
  • Led project coordination, resulting in timely delivery.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Devised actionable plans towards achieving set business objectives within deadlines.

Senior Team Leader

Call2connect india Pvt Ltd
Mumbai, India
06 2024 - Current
  • Promoted professionalism among staff to develop productive relationships.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Monitored health and safety measures for guaranteed compliance.
  • Delegated tasks to make best use of individuals' skills.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Achieved higher client satisfaction rates to proactive problem-solving techniques.
  • Led the team towards meeting annual targets.
  • Monitored progress regularly, addressing any issues promptly and appropriately.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Streamlined processes to improve and optimise office operations.

Education

SSC - Regular

The saraswati Vidyalaya School
04/2001 - 06/2010

HSC - Commerce

Mumbai University
07/2010 - 05/2012

Graduate B.Com - Commerce

Mumbai University
07/2012 - 08/2015

Skills

  • Business development
  • Meeting management
  • Conflict management
  • Team supervision
  • Team development strategies
  • Process improvement
  • Client support
  • Key Performance Indicator (KPI) management
  • Customer relationship management
  • Employee coaching and mentorship
  • Employee performance reviews
  • Operational support

Accomplishments

  • Upsold additional products, increasing monthly revenue by 11%
  • Supervised team responsible for executing well on projects, leading to 6% increased revenue.

Languages

English
Advanced
Hindi
Fluent
Gujarati
Native

Timeline

Customer Service Representative

Datamatics Business Solutions
04 2017 - 03 2020

Team Leader

Datamatics Business Solutions
04 2021 - 01 2024

Team Leader

1point1 Solutions
02 2024 - 06 2024

Senior Team Leader

Call2connect india Pvt Ltd
06 2024 - Current

SSC - Regular

The saraswati Vidyalaya School
04/2001 - 06/2010

HSC - Commerce

Mumbai University
07/2010 - 05/2012

Graduate B.Com - Commerce

Mumbai University
07/2012 - 08/2015

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Murtaza Madraswala