Murtada El Roubi
Hemel Hempstead,Hertfordshire
Summary
Experienced customer service and logistics professional with 25 years in international delivery services and luxury retail. Skilled in fostering client relationships and enhancing service standards in dynamic settings. As a self-employed delivery driver for over 6 years, excelled in route planning, time management, and organisational efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
31
31
years of professional experience
Work history
Delivery driver
Uber Eats
Hemel Hempstead, Hertfordshire
2022.08 - Current
- Managed multiple deliveries independently within time windows, ensuring timely service and reliability.
- Ensured punctuality for scheduled deliveries and shifts to meet customer expectations.
- Navigated routes efficiently, optimising coverage for multiple stops and enhancing customer satisfaction.
- Performed regular vehicle checks to ensure safe and efficient delivery operations. to support safe and efficient delivery operations.
- Maintained high hygiene standards when handling customer orders and food products. when handling customer orders and food products.
- Stored food correctly during transportation to uphold quality standards. during transportation to maintain required quality standards.
- Worked flexible hours, including weekends and holidays, to support business operations.
Delivery Driver (self-employed)
Amazon
2020.08 - 2022.09
- Delivered Amazon parcels to homes and businesses on schedule
- Improved client satisfaction by delivering packages promptly and accurately.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Maintained vehicle cleanliness for a professional appearance.
- Coordinated collections from suppliers to Amazon depot
Manager
Prime Residence Ltd/Café Mish Ltd
London, City of London
2015.03 - 2016.01
- Led project management initiatives to maintain project timelines and objectives.
- Maintained office systems and supervised staff to support company operations.
- Supervising and monitoring the work of office and restaurant staff
- Delegating tasks to junior employees
- Recruiting, selecting and orienting new staff
- Ensure adherence to policies and procedures by staff members
- Coordinated and scheduled team meetings to facilitate project updates.
- Liaising with staff, suppliers and clients
- Scheduled client and staff appointments to optimise time management.
- Dealing with correspondence, complaints and queries
- Attending meetings with senior management
- Organising client transport and accommodation
- (Mayfair)
Sales Associate
Louis Vuitton
London, City of London
2013.08 - 2014.01
- Focused excellent customer service, demonstrating initiative and exceeding client expectations.
- Established and maintained customer relationships, retaining a personal client base, including 'Very Important Clientele' (VIC).
- Adapted to varied client needs and identified selling opportunities while providing faultless service.
- Ensured excellent communication and professionalism within team and towards clients.
- Keeping up to date with all store products, including existing, new and limited editions.
- Working as part of a team and alongside senior staff to achieve store targets and maximize profits
- (New Bond Street)
Fixed Term Temp- Sales Consultant
Vertu
London, City of London
2012.05 - 2012.11
- Established and maintained customer relationships with VIC, enhancing loyalty and satisfaction.
- Delivered ongoing customer care and aftercare services through telephone consultations, ensuring client needs were met.
- Ensuring existing clientele are kept up to date with services and products
- Ensuring existing clientele are kept up-to date with services and products
- Achieving store targets
- Sales Assistant for store boutique and new ‘Pop-Up' stall.
- Performed stock taking to monitor inventory levels accurately
- (Harrods, Knightsbridge)
Temp Sales Assistant (Women's Shoes)
Kurt Geiger
London, City of London
2012.04 - 2012.05
- Delivered exceptional customer care, enhancing shopper experience
- Collaborated with team to achieve store sales targets
- Adapted to dynamic retail environment by supporting multiple concessions
- Provided support and services in Gallery 4, Selfridges, Oxford Street
Temp Sales Assistant
Marco Bicego, Dunhill, Mulberry
London, City of London
2010.04 - 2011.03
- Delivering high quality customer service
- Built strong customer relationships to foster loyalty and repeat business.
- Responding to the needs of a varied clientele
- Established team targets to align efforts and enhance performance.
- Handled diverse concession challenges with flexibility, ensuring smooth operations
- (Harvey Nichols)
Assistant Manager
Cesare Paciotti
London, City of London
2008.07 - 2010.12
- Managed overall operations of store specialising in Italian footwear.
- Achieved consistent sales of luxury items to prestigious clientele.
- Coordinated recruitment and training of staff, handling related administrative tasks.
- Weekly reconciliation and banking of all sales income.
- Ensuring Health & Safety compliance.
- Provided services to clients in Dubai
Sales Negotiator
Nakheel United Arab Emirates
2005.11 - 2008.07
- Led team in selling luxury ‘Palm Jumeirah' properties, achieving high client satisfaction.
- Established team targets and monitored performance to enhance sales strategies.
- Responded to clients' enquiries and preferences to tailor property offerings effectively.
- Conducted business in Dubai
Sales Consultant
Phones4U
Eastbourne, East Sussex
2004.06 - 2005.05
- Facilitated sales transactions, enhancing customer satisfaction through exceptional service.
- Guided customers in selecting products tailored to their specific requirements, improving purchase satisfaction.
- Managed product aftercare services, ensuring customer satisfaction and loyalty post-purchase.
- Assisted customers with technical issues to ensure smooth product functionality.
- Delivered product knowledge training to team members for improved performance.
Proprietor of Lady's and Menswear Fashions
‘Trends'
2001.09 - 2004.05
- Oversaw daily operations to drive business efficiency and enhance customer experience.
- Developed and maintained strong relationships with customers to enhance loyalty.
- Recruited, trained and motivated staff to build a skilled and customer-focused team.
- Coordinated inventory procurement and designed engaging visual merchandising to attract customers.
- Planning and implementing media/press activity to generate awareness.
- – Khartoum, Sudan
Archivist for Commercial Section
British Embassy
2000.09 - 2001.08
- Managing authenticated and appraised historical documents.
- Developing classification systems to facilitate access to archival materials.
- Co-ordinated staff activities in cataloguing, exhibiting, and maintaining collections, improving organisation and accessibility of valuable materials.
- Maintained comprehensive files/database for British and local Emirati companies, ensuring easy retrieval of information.
- Handled enquiries and assisted users in accessing archival material, enhancing user experience and satisfaction.
- - Abu Dhabi, UAE
Procurement Officer
British Deputy High Commission
1999.06 - 2000.07
- Liaised with local suppliers to secure optimal quality and cost of items within High Commission budget.
- Monitored inventory levels to ensure adequate stock availability and prevent shortages.
- Prepared and maintained purchasing files, reports, and price lists to ensure accurate documentation.
- Processing invoices and allocating to relevant departments for payment.
- - Lagos, Nigeria
Office Manager
El Roubi Batteries Group of Companies
1995.09 - 1999.05
- Managed daily activities in the office of a family-owned business specialising in the supply of batteries and Volvo automotive parts.
- Facilitated staff recruitment, processed payroll, monitored attendance, and supported employee welfare initiatives.
- Provided staff training and induction to company policies for new recruits.
- Supervised four staff members, ensuring effective communication and task completion
- Resolved complex problems and addressed customer complaints to enhance service satisfaction.
- Reviewed production records and reports, checked shipping documentation, and evaluated task performance to ensure operational accuracy.
- – Khartoum, Sudan
Education
Diploma - Information Technology
Computerman College
Khartoum, Sudan 1994.01 - 1995.01
Skills
- Full UK driving licence
- Route optimisation
- GPS operation
- Order accuracy verification
- Mobile app familiarity
- Microsoft Office proficiency
- Internet navigation
- Bilingual: Arabic, English
Certification
- July 2013 Diamond Grading Certificate
- Holts Academy of Jewellery (Hatton Garden)
PERSONAL DETAILS
Languages: English (Fluent), Arabic (Fluent).
PERSONAL DETAILS
Hobbies: Formula 1, Football, Rugby, Show Jumping, Playing Polo and Travelling
Affiliations
- Formula 1,
- Travelling
- Football
References
References available upon request.
Timeline
Delivery driver
Uber Eats
2022.08 - Current
Delivery Driver (self-employed)
Amazon
2020.08 - 2022.09
Manager
Prime Residence Ltd/Café Mish Ltd
2015.03 - 2016.01
Sales Associate
Louis Vuitton
2013.08 - 2014.01
Fixed Term Temp- Sales Consultant
Vertu
2012.05 - 2012.11
Temp Sales Assistant (Women's Shoes)
Kurt Geiger
2012.04 - 2012.05
Temp Sales Assistant
Marco Bicego, Dunhill, Mulberry
2010.04 - 2011.03
Assistant Manager
Cesare Paciotti
2008.07 - 2010.12
Sales Negotiator
Nakheel United Arab Emirates
2005.11 - 2008.07
Sales Consultant
Phones4U
2004.06 - 2005.05
Proprietor of Lady's and Menswear Fashions
‘Trends'
2001.09 - 2004.05
Archivist for Commercial Section
British Embassy
2000.09 - 2001.08
Procurement Officer
British Deputy High Commission
1999.06 - 2000.07
Office Manager
El Roubi Batteries Group of Companies
1995.09 - 1999.05
Diploma - Information Technology
Computerman College
1994.01 - 1995.01