MURILLO ALVES MIRANDA
London,UK
Summary
Results-oriented professional with a proven track record of exceeding targets in accommodation placements and business growth. Demonstrates strong problem-solving skills, adaptability, and the ability to meet clients' standards and expectations. Experienced in managing and training multiple teams, with expertise in market research, team supervision, project coordination, and time management. Committed to leveraging leadership skills to drive success and achieve organisational goals.
Overview
11
11
years of professional experience
Work history
Freelance Researcher
SAMEDAN LTD
LONDON
01.2025 - 07.2025
- - Conducted in-depth research within the global pharmaceutical industry to support four internationally distributed publications.
- - Identified potential clients for marketing and advertising opportunities.
- - Liaised with the sales team to introduce prospective advertisers and assist in the conversion process.
- - Supported strategic development through targeted client outreach and industry insights.
Business & management in accommodations for students, remotely
01.2024 - 07.2025
- - Managed contacts and provided information to new school partnerships.
- - Coordinated office moves and maintained stock lists.
- - Demonstrated excellent organization, prioritization, customer service, and relationship-building skills.
- Partnership with Several Language Schools
Area Supervisor / Area Manager
The Exclusive Services Group
LONDON
04.2023 - 12.2023
- - Managed and motivated a team of 45 cleaning staff across 8 primary schools.
- - Ensured employees were properly trained and equipped.
- - Oversaw escalations and performance management developments.
- - Maintained interaction and coordination with the Front Office and other departments.
Area Manager, Site Manager & Supervisor
KGB Cleaning Company (Capital Academic School)
LONDON
09.2020 - 12.2022
- - Managed industrial cleaning activities across 7 schools.
- - Focused on health and safety within all activities.
- - Identified and implemented quality or process improvements.
- - Supervised 40 cleaning staff, ensuring high standards of cleanliness and professionalism.
Hotel Reservation Agent
Hotel Ibis Earl’s Court
London
11.2021 - 07.2022
- - Assisted with reservations, confirmations, and guest inquiries.
- - Handled billing transactions and resolved guest issues.
Receptionist
Bethnal Student Living
London
12.2018 - 07.2019
- - Managed check-ins and check-outs, and responded to guest requests.
- - Processed payments and managed bills.
- - Coordinated with housekeeping and maintenance teams.
Team Leader / Supervisor
Principle Cleaning Services
London
12.2014 - 12.2018
- - Supervised daily cleaning activities and ensured high standards of cleanliness.
- - Monitored raw materials and stock control.
- - Ensured compliance with health and safety guidelines.
- - Provided training to new personnel.
Education
JustIT 8 weeks
Smart Technology
JustIT 4 weeks boot camp
IT Digital skills
Business & Management
University of Roehampton
09.2016 - 6 2020
A1, A2, B1, B2
Alliance Française
01.2011 - 1 2014
Training in Selling Techniques
Levelcom
01.2010 - 1 2011
Training in Customer Service
French Course
Windows, Word, Excel, PowerPoint, Internet
IT and Computing
01.2009 - 1 2010
Skills
- - Results Oriented: Exceeded targets for placing individuals in accommodation and increasing business
- - Problem Solving: Adaptable to meet clients' standards and expectations
- - Leadership: Experienced in managing and training multiple teams
- Market research
- Team supervision
- Project coordination
- Time management
- Adaptability
Languages
Spanish (Fluent)
Fluent
French (Fluent)
Fluent
English (Fluent)
Fluent
Portuguese (Native)
Native
Russian (Beginner)
Elementary
Romanian (Intermediate)
Intermediate
Timeline
Freelance Researcher
SAMEDAN LTD
01.2025 - 07.2025
Business & management in accommodations for students, remotely
01.2024 - 07.2025
Area Supervisor / Area Manager
The Exclusive Services Group
04.2023 - 12.2023
Hotel Reservation Agent
Hotel Ibis Earl’s Court
11.2021 - 07.2022
Area Manager, Site Manager & Supervisor
KGB Cleaning Company (Capital Academic School)
09.2020 - 12.2022
Receptionist
Bethnal Student Living
12.2018 - 07.2019
Business & Management
University of Roehampton
09.2016 - 6 2020
Team Leader / Supervisor
Principle Cleaning Services
12.2014 - 12.2018
A1, A2, B1, B2
Alliance Française
01.2011 - 1 2014
Training in Selling Techniques
Levelcom
01.2010 - 1 2011
Windows, Word, Excel, PowerPoint, Internet
IT and Computing
01.2009 - 1 2010
JustIT 4 weeks boot camp
IT Digital skills
Training in Customer Service
French Course
JustIT 8 weeks
Smart Technology
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