Muridi Hussein
Leicester
Summary
Dedicated and reliable professional with a strong customer service orientation and proven problem-solving abilities. Demonstrates exceptional time-management prowess, strong written communication, and effective telephone manners. Known for building rapport through empathy understanding and maintaining a patient attitude under pressure. Committed to delivering high-quality service with enthusiasm and a friendly demeanour. Career goal includes advancing in roles that leverage problem-solving skills and customer service expertise.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Representative
Teleperformance UK
04.2021 - 05.2026
- Enhanced customer satisfaction by resolving inquiries related to salary deductions effectively. Streamlined communication processes with the Student Loans Company to address issues promptly. Achieved a high rate of successful query resolution through proactive customer support.
Crew Member
Burger King
03.2018 - 02.2020
- Led customer service initiatives by managing order intake and ensuring satisfaction. Oversaw food preparation processes, maintaining quality and speed. Coordinated order distribution to enhance operational efficiently.
General Sales Assistants
Convenience Store
05.2016 - 12.2017
- Enhanced customer satisfaction through efficient service at St Matthews Confectionary. Achieved seamless stock replenishment to minimise product shortages. Resolved customer queries effectively, contributing to a positive shopping experience.
Education
Leicester College
09.2013 - 06.2016
Sports Coaching and Management
Buckinghamshire New University (UCFB)
09.2018 - 04.2020
Bosworth Academy
09.2011 - 06.2013
Skills
- Hard working
- Reliable
- Friendly
- Committed
- Enthusiastic
- Time-Management prowess
- Strong written communication
- Empathy understanding
- Pressure handling
- Patient attitude
- Telephone manners
- Problem-solving
- Telephone skills
- Strong customer service orientation
- Rapport building techniques
- Problem solver
Timeline
Customer Service Representative
Teleperformance UK
04.2021 - 05.2026
Sports Coaching and Management
Buckinghamshire New University (UCFB)
09.2018 - 04.2020
Crew Member
Burger King
03.2018 - 02.2020
General Sales Assistants
Convenience Store
05.2016 - 12.2017
Leicester College
09.2013 - 06.2016
Bosworth Academy
09.2011 - 06.2013