MUNYARADZI MTISI
Milton Keynes,Buckinghamshire
Summary
Dynamic professional equipped with extensive skills in influential networking, leadership acumen, and compliance expertise. Exhibits strong technical capabilities and supervisory experience, enhanced by data analysis proficiency and effective delegation. Holds comprehensive knowledge of retail operations, exceptional time management, and superior communication skills. Adept in staff management, sales analytics, and mentoring, with significant IT expertise. Dedicated to utilizing these competencies to propel organizational success and cultivate team growth.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Sales advisor(campaign)
TED EXPERIENCE AGENCY
Milton Keynes
02.2025 - 05.2025
- Assisting customers with product selection, providing detailed information about products and processing transactions.
- Lead generation and leading in sales process
- £300 winner of top monthly sales raffle
- Boosted brand reputation with demonstration of product knowledge.
- Conducted market research, gaining insights into competitors' strategies.
- Collaborated with marketing team for successful product launches.
- Maintained clean, organised retail environment to enhance shopping experience.
- Established rapport with potential buyers to foster repeat business.
- Suggested suitable products to customers for enhanced shopping experience.
- Built rapport with new and existing customers to boost client retention.
- Increased current product and service sales through knowledgeable customer advice.
Management trainee
Enterprise rent a car
Newport Pagnell
07.2024 - 01.2025
- Marketed and managed relationships with dealerships, including Porsche Centre and Lotus.
- Delivered exceptional customer service by handling inquiries and issues effectively. Was in top 10 employees, with highest 'completely satisfied' customer percentages.
- Booking customers reservations and other admin duties.
- Various corporate referrals, with 5 successful business leads.
- Generating monthly branch claims report.
- Utilising sales techniques to help generate branch profits. Made over £14 profit sales in first month.
- 1x elite club attendee.
- Worked with colleagues to help increase customer service rating from 71% to 88% in first 3 months.
- Maintained high standards of professionalism and ethics at all times.
- Collaborated effectively with all departments, ensuring seamless business operation.
- Coordinated team activities to increase productivity.
- Produced detailed reports for better decision making at management level.
- Utilised comprehensive training to enhance problem-solving abilities.
- Achieved efficient teamwork by facilitating clear communication amongst members.
Account Manager
Matrix SCM
Milton Keynes, Buckinghamshire
12.2022 - 07.2024
- Managing end-to-end process in procurement of temporary staff for clients across country. Helped many clients find right candidates.
- Conducting pre-employment checks on candidates to ensure compliance with company regulations.
- Aided clients with creating job orders and market research within agency industry.
- Managing reference checks to verify candidate quality.
- Training clients on Matrix system.
- Provided correct and informative management information, ensuring compliance with all company policies and procedures.
- Provided monthly expenditure reports to clients.
- Supported agencies with securing new positions for candidates.
- Attended meetings with clients to set up requirements and enhance relationships to maximise business opportunities.
- Managed business relationships to ensure loyalty and long-term commitment.
- Achieved client satisfaction by managing key accounts effectively.
- Devised marketing plans, resulting in increased brand awareness.
- Established strong rapport with clients through regular communication.
- Led team meetings for efficient communication and project updates.
- Implemented customer service policies, enhancing client experience.
- Worked closely with product development teams for customising offerings according to client needs.
- Collaborated with sales team for achieving shared objectives.
- Prepared detailed reports to provide insight into account performance.
Client Services Advisor
Connells Surveys and Valuations
Leighton Buzzard, Buckinghamshire
07.2021 - 11.2022
- Management skills, responding to emails and queries
- Directing clients to relevant team members for more complex queries.
- Handling conflicts and correct documentation of disputes.
- Allocating over 60 job instructions per day, to correct panel firms.
- Conducted routine follow-ups on client accounts, maintaining strong relationships.
- Streamlined internal processes for improved efficiency and quality of service.
- Liaised with clients for feedback collection, improving product and service offerings based on input received.
- Coordinated with sales team to improve overall client experience.
- Handled administrative tasks such as scheduling appointments and maintaining records to enhance operational efficiency.
- Identified opportunities for upsell within existing clientele through thorough product knowledge.
- Managed complex client queries to resolve any outstanding issues swiftly.
- Established clear lines of communication with clients to foster long-term business relationships.
- Assisted in training new hires, ensuring consistency in service standards.
- Ensured customer satisfaction with comprehensive product knowledge.
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
Education
Bachelor of Arts - Business Management
De Montfort University
Leicester 09.2016 - 06.2019
A-Levels - Psychology, Business Studies and Marketing
Milton Keynes College
Milton Keynes 09.2015 - 06.2016
GCSEs - GCSEs
Hillcrest College
Zimbabwe 01.2010 - 06.2014
Skills
- Influential networking
- Leadership proficiency
- Compliance awareness
- Technical proficiency
- Supervisory expertise
- Data analysis capability
- Effective delegator
- Retail operations understanding
- Time management mastery
- Communication excellence
- Staff management
- Sales analytics
- Staff mentoring
- IT Proficiency
References
References available upon request.
Timeline
Sales advisor(campaign)
TED EXPERIENCE AGENCY
02.2025 - 05.2025
Management trainee
Enterprise rent a car
07.2024 - 01.2025
Account Manager
Matrix SCM
12.2022 - 07.2024
Client Services Advisor
Connells Surveys and Valuations
07.2021 - 11.2022
Bachelor of Arts - Business Management
De Montfort University
09.2016 - 06.2019
A-Levels - Psychology, Business Studies and Marketing
Milton Keynes College
09.2015 - 06.2016
GCSEs - GCSEs
Hillcrest College
01.2010 - 06.2014
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