MUNUNGA MUNUNGA
Maidenhead,Berkshire
Summary
Professional with extensive experience in customer service and hospitality, recognised for exceptional attention to detail and effective communication. Proven track record in supporting events and functions, demonstrating adaptability and strong problem-solving skills. Committed to enhancing operational efficiency through organisational skills and critical thinking. Knowledgeable in vehicle maintenance and dedicated to continuous learning in customer service and teamwork.
Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about it and advance professionally.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2
2
years of post-secondary education
Work history
Wedding Usher & Waiter
Private Event
- Created a warm and welcoming environment for all guests.
- Assisted with event setup, guest seating, and service flow.
- Served food and refreshments professionally.
- Supported the events team to maintain smooth and efficient service.
- Ensured guests received a positive and enjoyable experience.
Volunteer Support
Costa Coffee
- Assisted with customer service, taking orders and providing polite, friendly service.
- Maintained a clean, tidy, and inviting café environment.
- Supported drink preparation and collaborated with the team.
- Helped ensure smooth service during busy periods.
General Assistant
OFFYOUGLOW LTD
- Assisted in organising and supporting launch events.
- Helped with presentations, admin, and promotional tasks.
- Demonstrated teamwork, communication, and reliability.
Garage Assistant – Customer Service
01.2025
- Delivered excellent front-of-house service, greeting and assisting customers.
- Communicated clearly with both customers and team members.
- Maintained cleanliness and organisation in the reception area.
- Worked calmly and efficiently during busy periods.
- Managed admin, bookings, and daily customer interactions.
Education
Level 3 Sports Coaching - Sports
BCA college
Maidenhead 09.2025 - 06.2027
Level 2 Sports Science Certificate - undefined
GCSE - Religious Education
GCSE - English Literature
GCSE - English Language
GCSE - Physical Education
GCSE - Combined Science
GCSE - Maths
Skills
- Customer service excellence
- Event and function support
- Café and hospitality experience
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Adaptability
- Organisational skills
- Critical thinking
Affiliations
- Football
- Gym
References
References available upon request.
REFERENCES
Available upon request.
WHY I AM A GREAT FIT FOR A TEAM MEMBER/CUSTOMER SERVICE
- I have direct hospitality experience (waiter at weddings, Costa Coffee volunteering).
- I am comfortable setting up events, serving guests, and maintaining high standards of cleanliness.
- I am naturally friendly, calm, and polite matching your requirement for warm, high-quality service.
- I communicate clearly with colleagues and enjoy working in a team environment.
- I learn quickly, stay organised, and take pride in giving guests the best possible experience.
AVAILABILITY
Immediate start. Fully flexible.
Timeline
Level 3 Sports Coaching - Sports
BCA college
09.2025 - 06.2027
Garage Assistant – Customer Service
01.2025
Wedding Usher & Waiter
Private Event
General Assistant
OFFYOUGLOW LTD
Level 2 Sports Science Certificate - undefined
GCSE - Religious Education
GCSE - English Literature
GCSE - English Language
GCSE - Physical Education
GCSE - Combined Science
GCSE - Maths
Volunteer Support
Costa Coffee