Muntazir Ali
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Data Analyst
Ford Motor Credit Company
Laindon, Essex (Remote)
03.2018 - Current
- Increased data accuracy by implementing thorough data validation and cleansing processes.
- Built relationships and influenced and motivated employees to drive operational improvements.
- Streamlined reporting processes for enhanced decision-making and business insights.
- Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets.
Sales Support Analyst
Ford Motor Credit Company
Brentwood, United Kingdom
08.2016 - 02.2018
- Provided exceptional service to key accounts, fostering lasting relationships with clients while driving repeat business opportunities.
- Streamlined communication between sales and support teams, resulting in increased efficiency.
- Implemented process improvements based on regular audits of internal workflows within the sales department for continuous optimization efforts.
- Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.
Marketing Analyst
Ford Motor Credit Company
Brentwood
01.2014 - 07.2016
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Generated reports to support development and implementation of marketing plans.
- Developed strong working relationships with internal stakeholders and external vendors to ensure seamless execution of marketing initiatives.
Credit Analyst
Ford Motor Credit Company
Burntwood, United Kingdom
02.2012 - 12.2014
- Streamlined the loan approval process for faster turnaround times by efficiently compiling and organizing all relevant credit data.
- Provided support during audits by ensuring all documentation was accurate, organized, and readily available for review.
- Maintained up-to-date knowledge of regulatory requirements to ensure compliance with industry standards throughout the credit evaluation process.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Collections Specialist
Ford Motor Credit Company
St Alban's, United Kingdom
03.2009 - 01.2012
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA06.2001
Associate of Arts - Business Administration
Fullerton College
Fullerton, CA05.2000
Skills
- Alteryx
- Excel
- Data Warehousing
- Natural Language Processing
- Microsoft Office Suite
- Customer Needs Assessment
- Competitive Analysis
- Customer Communication
- Pivot tables
Certification
Diploma in Data Literacy and Visualization
Football
Enjoy watching and playing football
Timeline
Business Data Analyst
Ford Motor Credit Company
03.2018 - Current
Sales Support Analyst
Ford Motor Credit Company
08.2016 - 02.2018
Marketing Analyst
Ford Motor Credit Company
01.2014 - 07.2016
Credit Analyst
Ford Motor Credit Company
02.2012 - 12.2014
Collections Specialist
Ford Motor Credit Company
03.2009 - 01.2012
Bachelor of Arts - Business Administration
California State University, Fullerton
Associate of Arts - Business Administration
Fullerton College