Munitejasri Kailasam
Watford,Hertfordshire
Summary
Dedicated customer service professional with experience in the technology, education, and food service sectors. Proven ability to resolve inquiries and complaints efficiently while maintaining a friendly demeanor. Proficient in Excel and CRM systems, with a strong commitment to exceptional customer service and data privacy compliance.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer service team member
Taco Bell
Watford, Hertfordshire
01.2023 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction.
- Handled customer inquiries and complaints, resolving issues promptly and efficiently.
- Assisted in training new team members on customer service protocols and procedures.
- Maintained cleanliness and organization of the service area while adhering to food safety standards.
Assistant system engineer
Tata Consultancy Services
Hyderabad, India
05.2021 - 06.2022
- Respond to customer inquiries via email and phone, ensuring timely and professional communication.
- Track and manage customer queries and complaints, providing weekly reports to management.
- Collaborate with internal teams to enhance customer satisfaction and resolve issues effectively.
- Utilize CRM systems to log interactions and maintain accurate customer records.
- Monitor network infrastructure to maintain optimal performance levels.
System administrator
Prasanna Bharthi high school
Tirupati, India
06.2019 - 03.2021
- Managed administrative tasks, including responding to parent and student inquiries and maintaining student records.
- Developed strong relationships with staff, students, and parents to foster a supportive school environment.
- Assisted in processing student credits and maintaining an audit trail for financial transactions.
- Coordinated communication between teachers and parents, ensuring effective information dissemination.
Education
Master of Business Administration - Business Management
University of Hertfordshire
Hatfield 01.2023 - 01.2025
Bachelor of Science - Computer Science
Yogananda Institute of Technology and Sciences
Tirupati 08.2015 - 11.2019
Skills
- Customer Service Excellence
- Effective Communication (Phone and Email)
- Proficient in Excel
- Microsoft office proficiency
- Call handling
- Email etiquette
- CRM Systems Management
- Online Reputation Management
- Complaint Resolution
Affiliations
- Travel
- Movies
Languages
English
Fluent
Hindi
Upper intermediate
Telugu
Native
Timeline
Customer service team member
Taco Bell
01.2023 - Current
Master of Business Administration - Business Management
University of Hertfordshire
01.2023 - 01.2025
Assistant system engineer
Tata Consultancy Services
05.2021 - 06.2022
System administrator
Prasanna Bharthi high school
06.2019 - 03.2021
Bachelor of Science - Computer Science
Yogananda Institute of Technology and Sciences
08.2015 - 11.2019
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