Munitejasri Kailasam
Watford,Hertfordshire
Summary
Dedicated customer service professional with experience in the technology, education, and food service sectors. Proven ability to resolve inquiries and complaints efficiently while maintaining a friendly demeanor. Proficient in Excel and CRM systems, with a strong commitment to exceptional customer service and data privacy compliance.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer service team member
Taco Bell
Watford, Hertfordshire
01.2023 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction.
- Handled customer inquiries and complaints, resolving issues promptly and efficiently.
- Assisted in training new team members on customer service protocols and procedures.
- Maintained cleanliness and organization of the service area while adhering to food safety standards.
Assistant system engineer
Tata Consultancy Services
Hyderabad, India
05.2021 - 06.2022
- Respond to customer inquiries via email and phone, ensuring timely and professional communication.
- Track and manage customer queries and complaints, providing weekly reports to management.
- Collaborate with internal teams to enhance customer satisfaction and resolve issues effectively.
- Utilize CRM systems to log interactions and maintain accurate customer records.
- Monitor network infrastructure to maintain optimal performance levels.
System administrator
Prasanna Bharthi high school
Tirupati, India
06.2019 - 03.2021
- Managed administrative tasks, including responding to parent and student inquiries and maintaining student records.
- Developed strong relationships with staff, students, and parents to foster a supportive school environment.
- Assisted in processing student credits and maintaining an audit trail for financial transactions.
- Coordinated communication between teachers and parents, ensuring effective information dissemination.
Education
Master of Business Administration - Business Management
University of Hertfordshire
Hatfield 01.2023 - 01.2025
Bachelor of Science - Computer Science
Yogananda Institute of Technology and Sciences
Tirupati 08.2015 - 11.2019
Skills
- Customer Service Excellence
- Effective Communication (Phone and Email)
- Proficient in Excel
- Microsoft office proficiency
- Call handling
- Email etiquette
- CRM Systems Management
- Online Reputation Management
- Complaint Resolution
Affiliations
- Travel
- Movies
Languages
English
Fluent
Hindi
Upper intermediate
Telugu
Native
Timeline
Customer service team member
Taco Bell
01.2023 - Current
Master of Business Administration - Business Management
University of Hertfordshire
01.2023 - 01.2025
Assistant system engineer
Tata Consultancy Services
05.2021 - 06.2022
System administrator
Prasanna Bharthi high school
06.2019 - 03.2021
Bachelor of Science - Computer Science
Yogananda Institute of Technology and Sciences
08.2015 - 11.2019
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Jayden CrawfordJayden Crawford
Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.Food Service Worker at Taco Bell Restaurant Yum! Brands, Inc.
Patrick DabbsPatrick Dabbs
Shift Leader at Taco BellShift Leader at Taco Bell
Lorelie DelfinoLorelie Delfino
Senior CT/MRI Radiographer at DIAGNOSTIC HEALTHCARE LTD.Senior CT/MRI Radiographer at DIAGNOSTIC HEALTHCARE LTD.