MUNIRA MOHAMED
Hayes,United Kingdom
Summary
Adaptable and detail-oriented professional with strong experience in recruitment, HR administration, and operational support across fast-paced, high-volume environments. Proven track record in managing end-to-end recruitment processes, onboarding, compliance tracking, and employee lifecycle coordination. Skilled in maintaining accurate HR records, supporting policy implementation, and liaising with cross-functional teams to ensure smooth day-to-day operations. Adept at gathering requirements, streamlining workflows, and producing reports to support data-driven HR decisions. Brings a hands-on, solutions-focused approach with a practical understanding of business needs and the ability to drive process improvements and enhance team efficiency.
Overview
3
3
years of professional experience
Work history
Recruitment Coordinator / HR Administrator
Amazon Logistics
London
06.2023 - 08.2025
- Supported end-to-end recruitment for Amazon Logistics, from sourcing to onboarding.
- Coordinated interviews, onboarding, and induction processes.
- Liaised with hiring managers to align recruitment with operational needs.
- Maintained accurate HR records, ensuring legal compliance (e.g. right to work).
- Tracked recruitment metrics and improved candidate tracking systems.
- Handled employee queries and supported HR policy administration.
- Drafted offer letters, contracts, and managed onboarding documentation.
- Assisted with workforce planning and maintained recruitment trackers.
- Posted vacancies on job boards and managed agency communications.
- Streamlined hiring workflows to reduce time-to-hire.
On Site Manager
Amazon Logistics
London
06.2022 - 06.2023
- Led operational performance across Amazon's last-mile delivery network, using data-driven insights and cross-team collaboration to drive efficiency and ensure compliance in a high-volume, Agile environment.
- Analysed route performance and delivery KPIs to identify operational bottlenecks, and propose improvement initiatives.
- Gathered and documented frontline requirements to inform enhancements to route planning and driver support tools.
- Collaborated with Amazon's product and logistics teams to refine delivery processes, and support system rollouts.
- Used process mapping techniques to visualise current workflows, and identify areas for optimisation.
- Maintained governance reporting and compliance checks, including documentation and visa validation, across a team of 60+ drivers.
- Engaged with cross-cultural teams and gained exposure to international logistics frameworks, and scalable delivery models.
Customer Service Ambassador
Omniserv
Heathrow Airport, United Kingdom
06.2022 - 06.2023
- Provided support to passengers from diverse cultural backgrounds at Heathrow Airport, ensuring smooth travel experiences and addressing language barriers, resulting in improved passenger satisfaction and a positive travel experience.
- Responded to passenger inquiries regarding flight information, terminal navigation, and airport services, resulting in high satisfaction levels and efficient passenger flow.
- Handled customer complaints effectively by providing solutions and maintaining professionalism, leading to passengers leaving with a positive impression and enhanced customer loyalty.
Education
BSc - Accounting
University of Roehampton
Skills
- HR Data Analysis & Reporting
- Stakeholder & Employee Engagement
- Recruitment Documentation & Requirements
- Operational HR Improvement
- Employee Lifecycle Management
- HRIS & Tools Management
- HR Process Optimisation
- Employee Risk & Compliance
- Cross-Functional Team Collaboration
- HR Compliance Reporting
- Microsoft Excel
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and adaptable to new IT systems
Timeline
Recruitment Coordinator / HR Administrator
Amazon Logistics
06.2023 - 08.2025
On Site Manager
Amazon Logistics
06.2022 - 06.2023
Customer Service Ambassador
Omniserv
06.2022 - 06.2023
BSc - Accounting
University of Roehampton
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