Munira Badi

• Resolved complex cases using thorough research and detailed analysis.
• Analysed customer accounts and spending, providing insights through income and expenditure forms to assist in financial decision-making.
• Offered payment arrangements based on affordability to reach debt resolutions.
• Managed secured and unsecured banking systems for mortgages, loans, and current accounts, ensuring compliance and accuracy in transactions.
• Reviewed quality checks for complex cases before agreement and closure.
• Acted as a subject matter expert, supporting colleagues with case handling.
• Collaborated with other departments to resolve customer issues, enhancing overall banking experience and customer satisfaction.
• Maintained confidentiality when handling sensitive client information during casework.
• Maintained confidentiality of customer information; adhering to data protection laws and bank privacy policies.
• Provided training and support to new staff on banking procedures, customer service, and compliance guidelines.
• Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
• Participated in regular training sessions, keeping up-to-date with banking policies and procedures.

• Achieved monthly collection goals through persistent follow-up techniques. • Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
• Conducted regular follow-ups with clients to ensure timely debt repayments. with clients; ensured timely debt repayments
• Utilised negotiation skills, leading to increased rates of settlement agreements.
• Supported customers facing financial hardships by offering tailored payment options.
• Enhanced customer relations by employing an empathetic approach to collections.
• Resolved customer complaints swiftly, enhancing overall service satisfaction levels.

• Managed debt recovery processes, consistently achieving collection targets and reducing outstanding debts.
• Achieved debt collection targets in line with agreed deadlines.
• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Confirmed payment arrangements and finalised customer payment dates and contact information.
• Created repayment plans based on account holders' financial status and repayment abilities.

Developed customer relationships through friendly assistance and prompt support, fostering loyalty. Drive revenue by upselling additional products during customer transactions. Take ownership of visual merchandising standards by planning attractive product displays. Coordinate with team members to achieve daily sales targets consistently. Maintain efficient till service by serving customers and handling transactions. Account for stock by placing new deliveries on the shopfloor promptly. Own cash collection routines and contribute to stock audit intake. Manage competing duties responsibly while protecting service standards each shift. Optimise daily task priorities to keep service moving in busy periods. Oversee stock levels to maintain store operation and reliable product availability.

• Account for stock by placing new deliveries on the shopfloor promptly.
• Own cash collection routines and contribute to stock audit intake.
• Oversee stock levels to maintain store operation and reliable product availability.

• Provided customer service at the tills by processing transactions efficiently.
• Cultivated customer relationships through friendly interactions and assistance.
• Upsold additional products, contributing to revenue growth.
• Collaborated with team members to meet daily sales targets.
• Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
• Prioritized tasks effectively in fast-paced retail settings.
• Executed visual merchandising displays to enhance product visibility and appeal.
• Sorted and displayed new deliveries on the shop floor for easy customer access.
• Collected cash payments and assisted with stock audit intake procedures to ensure accuracy.
• Managed stock levels for effective store operation