Muneera Shaik
Ilford,UK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer Support Executive
Smarterbiz technologies pvt ltd
Bangalore, India
2021.05 - 2022.06
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Adhered strictly to policies and procedures for continued company compliance.
- Advised customers on shop offers, promotions and discounts.
- Processed purchases and returns at checkout, maintaining balanced till.
English Teacher
Universal High School
Chirala, India
2019.06 - 2020.04
- Managed challenging behaviour with firm and fair style.
- Evaluated curriculum and procedures to reach high quality standards.
- Recommended effective additional learning resources, aiding continued student confidence and abilities.
- Reported on student progress to drive attainment.
- Enhanced performance of Gifted and Talented students through tailored learning programmes.
- Worked diligently with department teams to help achieve excellent Ofsted ratings.
- Developed intervention strategies to improve student performance.
- Applied differentiated teaching methods to meet varied student needs.
- Provided additional support to struggling students, promoting improved academic confidence.
English Tutor
Sri Chaitanya School
Chirala, India
2017.09 - 2019.03
- Provided in-depth feedback and constructive criticism on students' work.
- Updated course materials, content and delivery.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Signposted opportunities for further learning and development.
- Implemented proven methods to overcome common barriers to learning.
Education
Master of Business Administration - Business Analytics
University of East London
London 2023.05 -
Master of Business Administration - HRM
Acharya Nagarjuna University
India 2018.09 - 2020.09
Bachelor of technology - Electronics& Communication Engineering
JNTUK
IndiaDiploma of Higher Education - MPC
VRS&YRN College
India 2011.06 - 2013.03
Certificate of Higher Education -
Mother Teresa English Medium School
India 2010.05 - 2011.04
Skills
- Exceptional customer service
- Swift problem solver
- Dedicated work ethic
- Excellent communicator
- 100 calls per day
- Savvy complaint handling
- Bilingual customer support
- Strong customer service orientation
- Outstanding customer service
- Counselling
- Student motivation
- Teaching/tutoring
- Self-motivated
- Classroom management
Languages
English
Fluent
Hindi
Native
Telugu
Fluent
Urdu
Native
Timeline
Master of Business Administration - Business Analytics
University of East London
2023.05 -
Customer Support Executive
Smarterbiz technologies pvt ltd
2021.05 - 2022.06
English Teacher
Universal High School
2019.06 - 2020.04
Master of Business Administration - HRM
Acharya Nagarjuna University
2018.09 - 2020.09
English Tutor
Sri Chaitanya School
2017.09 - 2019.03
Diploma of Higher Education - MPC
VRS&YRN College
2011.06 - 2013.03
Certificate of Higher Education -
Mother Teresa English Medium School
2010.05 - 2011.04
Bachelor of technology - Electronics& Communication Engineering
JNTUK