Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muneera Shaik

Muneera Shaik

Ilford,UK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Support Executive

Smarterbiz technologies pvt ltd
Bangalore, India
05.2021 - 06.2022
  • Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Advised customers on shop offers, promotions and discounts.
  • Processed purchases and returns at checkout, maintaining balanced till.

English Teacher

Universal High School
Chirala, India
06.2019 - 04.2020
  • Managed challenging behaviour with firm and fair style.
  • Evaluated curriculum and procedures to reach high quality standards.
  • Recommended effective additional learning resources, aiding continued student confidence and abilities.
  • Reported on student progress to drive attainment.
  • Enhanced performance of Gifted and Talented students through tailored learning programmes.
  • Worked diligently with department teams to help achieve excellent Ofsted ratings.
  • Developed intervention strategies to improve student performance.
  • Applied differentiated teaching methods to meet varied student needs.
  • Provided additional support to struggling students, promoting improved academic confidence.

English Tutor

Sri Chaitanya School
Chirala, India
09.2017 - 03.2019
  • Provided in-depth feedback and constructive criticism on students' work.
  • Updated course materials, content and delivery.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Signposted opportunities for further learning and development.
  • Implemented proven methods to overcome common barriers to learning.

Education

Master of Business Administration - Business Analytics

University of East London
London
05.2023 -

Master of Business Administration - HRM

Acharya Nagarjuna University
India
09.2018 - 09.2020

Bachelor of technology - Electronics& Communication Engineering

JNTUK
India

Diploma of Higher Education - MPC

VRS&YRN College
India
06.2011 - 03.2013

Certificate of Higher Education -

Mother Teresa English Medium School
India
05.2010 - 04.2011

Skills

  • Exceptional customer service
  • Swift problem solver
  • Dedicated work ethic
  • Excellent communicator
  • 100 calls per day
  • Savvy complaint handling
  • Bilingual customer support
  • Strong customer service orientation
  • Outstanding customer service
  • Counselling
  • Student motivation
  • Teaching/tutoring
  • Self-motivated
  • Classroom management

Languages

English
Fluent
Hindi
Native
Telugu
Fluent
Urdu
Native

Timeline

Master of Business Administration - Business Analytics

University of East London
05.2023 -

Customer Support Executive

Smarterbiz technologies pvt ltd
05.2021 - 06.2022

English Teacher

Universal High School
06.2019 - 04.2020

Master of Business Administration - HRM

Acharya Nagarjuna University
09.2018 - 09.2020

English Tutor

Sri Chaitanya School
09.2017 - 03.2019

Diploma of Higher Education - MPC

VRS&YRN College
06.2011 - 03.2013

Certificate of Higher Education -

Mother Teresa English Medium School
05.2010 - 04.2011

Bachelor of technology - Electronics& Communication Engineering

JNTUK

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Muneera Shaik