Muneer Ep
Sunderland
Summary
Dedicated and adaptable professional with a rich background in retail, sales, and top-tier customer service. My experience at VR Foundries and Salem Muhammad Al Farsi Restaurant has honed my customer service and sales skills, emphasizing adaptability, strong work ethic, and commitment to quality. Coupled with my academic achievements in Business and Management, I bring a strong dedication to delivering outstanding service. Proficient in IT and an avid learner, I'm committed to continuous improvement. Passionate about personal growth, I also indulge in interests like reading books, cooking, Football, Yoga.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Cashier/Customer Service Assistant
Salem Muhammad Cafeteria
Al-ain, Sanayiya, United Arab Emirates
2020.01 - 2022.03
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Observed organisational values and principles to provide excellent customer experiences.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Sandwich Maker
Salem Mohammed Al-farisi Cafeteria
Al-ain, Sanayiya, United Arab Emirates
2017.11 - 2019.12
- Maximised food production efficiencies by correctly preparing mise-en-place.
- Controlled food costs by adhering to portion control policies.
- Avoided food spoilage by storing food in designated containers and storage areas.
- Ensured food was prepared to required standards, checking for taste, presentation and quality.
CNC Machine Operator
V.R Foundries
Coimbatore, Tamilnadu, India
2023.03 - 2023.10
- Preparing and operating CNC machines to perform tasks such as drilling, grinding, milling etc.
- Understanding specifications of the task at hand and the desired result by reading blueprints, mechanical drawings etc.
- Set up precision gauging to meet external and internal quality specifications.
- Detected machine malfunction and made corrections to alleviate out-of-specification product.
- Safely loaded raw materials onto machines, using overhead cranes.
- Prepare a test run to check if the machines produce outputs according to specifications.
- Identified and suggested process, method and tooling improvements.
- Conducted troubleshooting to determine and resolve operating errors.
Education
Pearson BTEC Level 7 - Strategic Management and Leadership in Business school international
B School International
Kottakkal, Kerala, India 2020.04 - 2022.03
Cyber Security -
CS50
edx, online 2023.09 -
Master's degree - Business Management
University of Sunderland
Coimbatore, India 2018.12 - 2021.12
Higher secondary - Computer Applications
Vallapuzha Higher Secondary School
Kerala, India 2014.01 - 2016.03
MBA - Management
university of sunderland
Sunderland, Tyne and Wear, North East of England 2023.10 -
Skills
- Time Management: Effective time management skills to prioritize tasks, meet service-level expectations, and maintain high-quality customer service
- Empathy and Patience: Demonstrated empathy and patience in handling customer inquiries and resolving issues with a customer-centric approach
- Problem-Solving: Strong problem-solving abilities to swiftly analyze issues, find solutions, and ensure customer satisfaction Effective Communication: Exceptional verbal and written communication skills, enabling clear and empathetic interactions with customers
- Dedicated Work Ethic: Known for consistently putting in extra effort and going the extra mile to meet and exceed job expectations
- IT Skills: Possess a proficient command of Microsoft Word, Excel, and PowerPoint Furthermore, I maintain a strong enthusiasm for acquiring proficiency in new software as required by the job"
Timeline
MBA - Management
university of sunderland
2023.10 -
Cyber Security -
CS50
2023.09 -
CNC Machine Operator
V.R Foundries
2023.03 - 2023.10
Pearson BTEC Level 7 - Strategic Management and Leadership in Business school international
B School International
2020.04 - 2022.03
Cashier/Customer Service Assistant
Salem Muhammad Cafeteria
2020.01 - 2022.03
Master's degree - Business Management
University of Sunderland
2018.12 - 2021.12
Sandwich Maker
Salem Mohammed Al-farisi Cafeteria
2017.11 - 2019.12
Higher secondary - Computer Applications
Vallapuzha Higher Secondary School
2014.01 - 2016.03