Muneer Ep
Sunderland
Summary
Dedicated and adaptable professional with a rich background in retail, sales, and top-tier customer service. My experience at VR Foundries and Salem Muhammad Al Farsi Restaurant has honed my customer service and sales skills, emphasizing adaptability, strong work ethic, and commitment to quality. Coupled with my academic achievements in Business and Management, I bring a strong dedication to delivering outstanding service. Proficient in IT and an avid learner, I'm committed to continuous improvement. Passionate about personal growth, I also indulge in interests like reading books, cooking, Football, Yoga.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Cashier/Customer Service Assistant
Salem Muhammad Cafeteria
Al-ain, Sanayiya, United Arab Emirates
01.2020 - 03.2022
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Observed organisational values and principles to provide excellent customer experiences.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Sandwich Maker
Salem Mohammed Al-farisi Cafeteria
Al-ain, Sanayiya, United Arab Emirates
11.2017 - 12.2019
- Maximised food production efficiencies by correctly preparing mise-en-place.
- Controlled food costs by adhering to portion control policies.
- Avoided food spoilage by storing food in designated containers and storage areas.
- Ensured food was prepared to required standards, checking for taste, presentation and quality.
CNC Machine Operator
V.R Foundries
Coimbatore, Tamilnadu, India
03.2023 - 10.2023
- Preparing and operating CNC machines to perform tasks such as drilling, grinding, milling etc.
- Understanding specifications of the task at hand and the desired result by reading blueprints, mechanical drawings etc.
- Set up precision gauging to meet external and internal quality specifications.
- Detected machine malfunction and made corrections to alleviate out-of-specification product.
- Safely loaded raw materials onto machines, using overhead cranes.
- Prepare a test run to check if the machines produce outputs according to specifications.
- Identified and suggested process, method and tooling improvements.
- Conducted troubleshooting to determine and resolve operating errors.
Education
Pearson BTEC Level 7 - Strategic Management and Leadership in Business school international
B School International
Kottakkal, Kerala, India 04.2020 - 03.2022
Cyber Security -
CS50
edx, online 09.2023 -
Master's degree - Business Management
University of Sunderland
Coimbatore, India 12.2018 - 12.2021
Higher secondary - Computer Applications
Vallapuzha Higher Secondary School
Kerala, India 01.2014 - 03.2016
MBA - Management
university of sunderland
Sunderland, Tyne and Wear, North East of England 10.2023 -
Skills
- Time Management: Effective time management skills to prioritize tasks, meet service-level expectations, and maintain high-quality customer service
- Empathy and Patience: Demonstrated empathy and patience in handling customer inquiries and resolving issues with a customer-centric approach
- Problem-Solving: Strong problem-solving abilities to swiftly analyze issues, find solutions, and ensure customer satisfaction Effective Communication: Exceptional verbal and written communication skills, enabling clear and empathetic interactions with customers
- Dedicated Work Ethic: Known for consistently putting in extra effort and going the extra mile to meet and exceed job expectations
- IT Skills: Possess a proficient command of Microsoft Word, Excel, and PowerPoint Furthermore, I maintain a strong enthusiasm for acquiring proficiency in new software as required by the job"
Timeline
MBA - Management
university of sunderland
10.2023 -
Cyber Security -
CS50
09.2023 -
CNC Machine Operator
V.R Foundries
03.2023 - 10.2023
Pearson BTEC Level 7 - Strategic Management and Leadership in Business school international
B School International
04.2020 - 03.2022
Cashier/Customer Service Assistant
Salem Muhammad Cafeteria
01.2020 - 03.2022
Master's degree - Business Management
University of Sunderland
12.2018 - 12.2021
Sandwich Maker
Salem Mohammed Al-farisi Cafeteria
11.2017 - 12.2019
Higher secondary - Computer Applications
Vallapuzha Higher Secondary School
01.2014 - 03.2016
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