Muneebah-Alia Rakhman

In this role, I have collaborated with social services and multi-agency task forces to resolve cases and assist vulnerable individuals. I compiled reports using Microsoft Excel, delivered high-quality results, and managed high-pressure situations calmly. I prepared detailed crime reports and case files, providing emotional support to victims. I upheld high ethical standards, used exceptional interpersonal skills to interview suspects, and used Microsoft Word functions to format texts efficiently and professionally. Also, I proactively listened and resolved issues, ensuring customer satisfaction.

At Tesco Ltd, I collaborated effectively with team members to maintain smooth store operations, accurately handled cash transactions, and maintained customer satisfaction through forward-thinking strategies. I managed high-pressure situations and quickly learned new skills, resolving customer issues using strong interpersonal skills and conflict resolution techniques. I have trained new associates on cash register operations and worked flexible hours, covering weekends and bank holidays.

Whilst working for a teaching agency, I managed classroom behaviour, attended to physical needs of younger children, and developed personal skills. I built strong rapport with students, addressing social, hygiene, and welfare matters. I liaised between teachers and parents, ensuring open communication. I oversaw child safety, promoting a positive learning environment for students with disabilities. I have maintained sensitivity towards students with additional needs, improving their development, confidence, and academic performance. To gain more experience, I participated in school training to advance knowledge in working with students with learning difficulties.

In my time volunteering in a PRU school, I demonstrated patience and a balanced classroom environment, enforcing school guidelines and policies. I participated in training and professional development, prepared and delivered lessons using inclusive strategies, and provided additional support to students with learning difficulties, all whilst assisting the lead teacher in creating lesson plans based on individual student needs.

During volunteering at Calder Smartmove, I assisted young adults in self-sufficiency and independence, built strong relationships with community partners, stakeholders, and facilitated housing support initiatives. I improved team morale through proactive communication and problem-solving skills, managed relationships with housing organizations, and organized fundraising events for volunteer programs.

Throughout volunteering at a primary school, I accompanied students on school trips, maintained a clean and orderly classroom, and assisted in the development of personal and physical skills. I organized recreational activities, fostered positive relationships with students, and promoted open communication, respect, and teamwork. I also organized class spaces and prepared materials for upcoming lessons. Overall, I aimed to contributed to a conducive learning environment.