Microsoft Excel
Muneeba Basharat
Customer service
Manchester
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Officer
My Karak Chai
Manchester, United Kingdom
09.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
CBS Superstore
Gujrat, Pakistan
10.2018 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Master of Arts - Social science
Birmingham City University
Birmingham 08.2022 - Current
Bachelor of Arts - Mass communication and Media center
University of Gujrat
Pakistan 10.2016 - 10.2020
Skills
Documentation and reporting
Software
Microsoft Word
Microsoft Power point
Timeline
Customer Service Officer
My Karak Chai
09.2022 - Current
Master of Arts - Social science
Birmingham City University
08.2022 - Current
Customer Service Representative
CBS Superstore
10.2018 - 09.2022
Bachelor of Arts - Mass communication and Media center
University of Gujrat
10.2016 - 10.2020
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