Summary
Overview
Work History
Education
Skills
Software
Timeline
AssistantManager
Muneeba Basharat

Muneeba Basharat

Customer service
Manchester

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer Service Officer

My Karak Chai
Manchester, United Kingdom
09.2022 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Created price tags and merchandise signs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Representative

CBS Superstore
Gujrat, Pakistan
10.2018 - 09.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Master of Arts - Social science

Birmingham City University
Birmingham
08.2022 - Current

Bachelor of Arts - Mass communication and Media center

University of Gujrat
Pakistan
10.2016 - 10.2020

Skills

    Documentation and reporting

Database Management

Till counting

Sales expertise

Report preparation

Complaint resolution

Inbound and outbound calling

Training development aptitude

Money handling abilities

Software

Microsoft Excel

Microsoft Word

Microsoft Power point

Timeline

Customer Service Officer

My Karak Chai
09.2022 - Current

Master of Arts - Social science

Birmingham City University
08.2022 - Current

Customer Service Representative

CBS Superstore
10.2018 - 09.2022

Bachelor of Arts - Mass communication and Media center

University of Gujrat
10.2016 - 10.2020
Muneeba BasharatCustomer service