Munazzah Mir
Birmingham,West midlands
Summary
Organised, adaptable, and results-oriented professional with strong analytical, communication, and problem-solving skills. Experienced in delivering high-quality training, mentoring colleagues, and improving operational processes. Able to work independently or collaboratively, manage competing priorities, and build positive relationships with stakeholders at all levels. Committed to continuous learning, process improvement, and supporting teams to achieve objectives efficiently and effectively
Overview
2
2
years of professional experience
Work history
Business Embedded Trainer (BET)
Home Office
Solihull, West midlands
05.2025 - Current
- Delivered and coordinated professional skills and technical training for 110+ colleagues across multiple sites, both in-person and digitally.
- Developed and delivered training aligned to SOPs and operational processes; mentor trainers to ensure consistency and quality.
- Reviewed SOPs in collaboration with senior casework teams to ensure compliance with policy.
- Used performance data to refine content and processes, improving operational quality metrics.
Asylum Support Caseworker & Mentor
Home Office
Solihull, West midlands
01.2024 - Current
- Assess complex asylum support applications under Section 4, Schedule 10, and Section 95.
- Identify barriers and emerging issues, escalating where necessary and supporting operational improvement initiatives.
- Deliver targeted training and mentoring to colleagues on SOPs, guidance, and caseworking systems.
- Improve case turnaround times and quality-check pass rates through process refinement and system utilisation.
Business Support Analyst (Temporary experience)
National Highways
National Highways, West Midlands
08.2023 - 11.2023
- Analysed operational and financial data, producing reports and dashboards to support decision-making.
- Coordinated projects across finance, IT, and operational teams, translating complex data into actionable insights.
- Delivered training on systems and processes, ensuring clarity and accessibility for end users.
Education
Level 3 - Operational Delivery -
Lifetime
Skills
Leadership & Mentoring – Leading teams, guiding colleagues, and supporting professional development
Communication – Clear, persuasive, and tailored for different audiences and seniority levels
Empathy & Emotional Intelligence – Understanding and supporting colleagues and stakeholders
Training & Development – Designing, delivering, and quality-assuring learning programmes
Analytical & Problem Solving – Identifying operational issues, risks, and improvement opportunities
Stakeholder Management – Building effective working relationships across teams and departments
Process Improvement – Reviewing and refining SOPs, workflows, and operational procedures
Project Coordination – Managing initiatives, cross-team collaboration, and achieving objectives
IT & System Proficiency – Atlas, CBP,CRS, Experian, SharePoint, Microsoft 365 suite
Adaptability & Resilience – Thriving in fast-paced, complex environments
Timeline
Business Embedded Trainer (BET)
Home Office
05.2025 - Current
Asylum Support Caseworker & Mentor
Home Office
01.2024 - Current
Business Support Analyst (Temporary experience)
National Highways
08.2023 - 11.2023
Level 3 - Operational Delivery -
Lifetime
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