Munazza Hassan

manchester

Summary

Friendly and reliable customer service professional with experience in busy restaurant and bar environments in Manchester. Skilled in customer interaction, cash handling, POS systems, and maintaining high standards of cleanliness and service. Known for strong teamwork, clear communication, and staying calm under pressure while delivering a positive customer experience.

Overview

years of professional experience

Work history

Floor Staff / Waitress

Safire Restaurant & Grill – 275A Upper Brook St, M

Manchester

2026.01 - Current

Welcomed customers and provided friendly table service
Took orders and handled cash/card payments
Worked efficiently during busy peak hours
Maintained cleanliness and hygiene standards
Resolved customer queries professionally

Floor Staff / waitress

Oodles N’Oodles Manchester – 7 Wilmslow Rd, Manche

Manchester

2025.10 - 2026.01

Served customers in a fast-paced restaurant environment
Took orders and handled cash/card payments
Assisted with bar duties preparing drinks and serving beverages
Maintained dining and bar area cleanliness
Worked efficiently during busy peak hours

Biomedical Engineering Intern

Shifa International Hospital – Islamabad, Pakistan

Islamabad

2024.07 - 2024.09

Assisted engineers with equipment maintenance
Recorded data and followed safety procedures
Worked professionally in a team environment

Education

Bachelor of Engineering - Biomedical Engineering

Air University

Islamabad, Pakistan

2020.09 - 2025.01

Master of Science - Engineering Management

University of Huddersfield

Huddersfield

2025.09 -

Skills

Customer greeting and assistance
Cash handling & POS till use
Order taking & table service
Bar support & drink preparation

Teamwork in fast-paced shifts
Complaint handling & problem solving
Maintaining cleanliness & hygiene
Time management & punctuality

Timeline