Summary
Overview
Work History
Education
Skills
Languages
Certification
References:
Timeline
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MUNAVVIR CHALIL MANNANKADIYAN

London,ENG

Summary

Passionate, diligent, and focused IT Engineer with over 1.5 years of cumulative experience as a Senior Assistant Help Desk Technician, System Engineer & System Administrator. Technical knowledge and proficiency in System Administration, Network maintenance, Hardware maintenance, and Infrastructure build. Superior troubleshooting and technical support abilities with migrations, network connectivity, and security.

Overview

1
1
year of professional experience
1
1
Certification

Work History

SENIOR ASSISTANT HELP DESK TECHNICIAN

DXC TECHNOLOGY
09.2022 - 05.2023
  • Configure laptop for DXC’s new onboard user system.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Configure Citrix, Outlook, Microsoft 365, Appgate (VPN), and troubleshoots.
  • Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.

SYSTEM ENGINEER

SAMARTHA INFOSOLUTIONS PVT.LTD.
04.2022 - 09.2022
  • Improved system efficiency by implementing and optimizing hardware and software components.
  • Assisted employees with resolving network problems at remote locations.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.

System Administrator Intern

Larsen & Toubro Technology Services
11.2021 - 02.2022
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.

Education

Master of Science - Computer Science

University Of East London
London, United Kingdom
05.2024

Bachelor of Science - Bachelor of Computer Science

Rabindranath Tagore University
India
07.2020

Skills

  • Technical Support
  • Remote monitoring and management
  • Troubleshooting
  • Ticketing System
  • Remote Support
  • Technical Support
  • Office 365
  • Azure
  • Basics of Cloud Computing
  • Analytical thinking
  • Strong Problem Solver
  • Excellent Communication
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Leadership

Languages

  • English
  • Malayalam
  • Tamil
  • Hindi

Certification

Microsoft Certified Solutions Expert

Cisco Certified Network Associate

Deep Learning Onramp

Image Processing Onramp

Machine Learning Onramp

Azure (ongoing)



References:

Samartha Infosolutions Private Limited

MANAGER - HR

chitra.k@samarthainfo.com


DXC Technology 

HR Manager

dattatray.kamble@dxc.com

Timeline

SENIOR ASSISTANT HELP DESK TECHNICIAN

DXC TECHNOLOGY
09.2022 - 05.2023

SYSTEM ENGINEER

SAMARTHA INFOSOLUTIONS PVT.LTD.
04.2022 - 09.2022

System Administrator Intern

Larsen & Toubro Technology Services
11.2021 - 02.2022

Master of Science - Computer Science

University Of East London

Bachelor of Science - Bachelor of Computer Science

Rabindranath Tagore University

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MUNAVVIR CHALIL MANNANKADIYAN