MUNA SAID
London,Greater London
Summary
Highly organised and proactive data administrative professional with extensive experience supporting business operations, stakeholders, and teams within public and private sector organisations. Skilled in office administration, stakeholder management, meeting coordination, reporting, process improvement, and team support. Experienced in managing multiple priorities, maintaining accurate records, coordinating projects, and ensuring efficient day-to-day operations. Recognised for strong communication skills, attention to detail, and the ability to build positive working relationships at all levels. Builds trusted relationships with colleagues, stakeholders, and external partners through clear communication and a professional approach. Supports cross-functional projects, mentors students and junior colleagues, and responds to information requests with accuracy, pace, and attention to detail. Combines data analysis, reporting, and stakeholder support to turn complex information into clear, usable insights. Produces accurate dashboards, presentations, and reports that support decision making, while managing deadlines.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Data Analyst
Registry Trust
2023.04 - 2026.08
- Coordinate and manage multiple reporting deadlines while maintaining high levels of accuracy and attention to detail.
- Produce monthly business reports and presentations for stakeholders and senior management.
- Respond to internal and external information requests in a timely and professional manner.
- Build and maintain strong working relationships with colleagues, stakeholders, and external partners.
- Mentor university students by providing guidance, support, and project assistance.
- Support business improvement initiatives and cross-functional projects.
- Prepare quarterly reports and presentations for publication and stakeholder review.
- Designed and implemented dashboards and reports to visualise data for easy interpretation by non-technical users.
Business Support & Data Cleansing Analyst (Contract)
RTC / PwC Business Support
2022.08 - 2023.01
- Produced training manuals and operational documentation for business teams.
- Coordinated onboarding activities and system access arrangements for new employees.
- Organised meetings, prepared agendas, and recorded key discussion points.
- Prepared action plans, reports, and presentations for stakeholders.
- Supported business operations through accurate record keeping and data management.
- Assisted with project delivery and process improvement activities.
- Maintained effective communication with internal teams and stakeholders.
- Mentored junior analysts, providing guidance and support to foster professional development.
Data Analyst
Home Office
2018.09 - 2021.07
- Managed multiple reporting and operational priorities within a fast paced environment.
- Prepared detailed reports summarising findings from data analyses, highlighting key recommendations for strategic planning.
- Collaborated with operational managers and stakeholders to support business objectives.
- Produced regular management reports and performance updates.
- Coordinated meetings and contributed to project discussions and planning activities.
- Maintained accurate records and databases to support operational effectiveness.
- Identified opportunities to improve reporting processes and working practices.
- Supported senior management with information gathering and decision-making.
- Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
Administrator
HM Passport Office
2017.01 - 2018.08
- Managed day-to-day office administration and supported departmental operations.
- Maintained manual and electronic filing systems, ensuring information was accurate and easily accessible.
- Responded to telephone and email enquiries professionally and efficiently.
- Assisted with budget monitoring and expenditure tracking.
- Prepared correspondence, reports, and administrative documentation.
- Coordinated office activities to ensure compliance with organisational procedures.
- Supported managers and colleagues with administrative and operational tasks.
- Administered physical and digital filing systems, keeping records well organised and easily retrievable for team members.
- Delivered high quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
Customer Service Advisor
Currys PC World
2015.01 - 2016.12
- Delivered exceptional customer service in a busy retail environment.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Managed customer enquiries and resolved complaints professionally.
- Maintained accurate records and processed customer transactions.
- Built positive relationships with customers and colleagues.
- Demonstrated excellent communication and problem solving skills.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Resolved customer queries over phone and by email.
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
Education
A Levels -
Hammersmith College
LondonGCSEs -
Southfields Community College
LondonSkills
- Office Management
- Administration & Business Support
- Stakeholder Management
- Diary & Calendar Management
- Meeting Coordination
- Project Support
- Team Coordination
- Process Improvement
- Report Preparation
- Data Management
- Records Management
- Customer Service
- Microsoft Office Suite
- PowerPoint Presentations
- Training & Onboarding Support
- Data analysis
- Data visualisation
- Data cleaning
- Microsoft Excel
- Report writing
- SQL querying
- Dashboard design
- BI reporting
- Cross functional collaboration
- Deadline management
- Power BI
Certification
- Microsoft Certified: Power BI Data Analyst Associate (PL-300)
- Microsoft Office Suite
- Advanced user of Excel, PowerPoint, Outlook and Word
Timeline
Data Analyst
Registry Trust
2023.04 - 2026.08
Business Support & Data Cleansing Analyst (Contract)
RTC / PwC Business Support
2022.08 - 2023.01
Data Analyst
Home Office
2018.09 - 2021.07
Administrator
HM Passport Office
2017.01 - 2018.08
Customer Service Advisor
Currys PC World
2015.01 - 2016.12
A Levels -
Hammersmith College
GCSEs -
Southfields Community College