Summary
Overview
Work history
Education
Skills
Refrences
Languages
Timeline
Generic

MUNA JAMAC

Glasgow,United Kingdom

Summary

Accomplished professional with extensive expertise in mass spectroscopy, documentation and reporting, and specimen handling. Demonstrates proficiency in coagulation testing, sterile technique, and fluid analysis, ensuring adherence to infection control standards. Skilled in serology procedures and quality control, with a strong ability to interpret lab results accurately. Offers comprehensive knowledge of order fulfilment and excels in inbound and outbound communication. Possesses sales expertise and support skills, adept at complaint resolution strategies while maintaining service standard compliance. Experienced in technical support and troubleshooting with a focus on phishing identification techniques. Proficient in Excel and spreadsheet management, with a solid understanding of the banking industry. Utilises an investigative mindset for fraud detection using advanced software tools and decision-tree design. Committed to leveraging skills for continued professional growth within the field of laboratory science or banking fraud prevention.

Overview

13
13
years of professional experience

Work history

Fraud analyst

Santander UK
Glasgow, Glasgow City
04.2024 - 08.2024
  • Liaised with other departments, ensuring accurate information exchange about potential risks.
  • Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
  • Evaluated potential risks for minimising financial losses.
  • Assisted in the development of new policies to strengthen fraud detection mechanisms.
  • Detected fraudulent activities by analysing financial transactions.
  • Implemented new anti-fraud measures, resulting in enhanced security protocols.
  • Utilised advanced software programmes, improving efficiency in detecting fraud.

Customer Service Representative

Diligenta
Glasgow
10.2022 - 03.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction by effectively handling complaints and inquiries.

Lab Technician

National Milk Laboratories
Glasgow
09.2019 - 02.2020
  • Work as part of a team to ensure the timely throughput of samples from receipt to reporting.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Maintained documentation on tests performed in lab.
  • Can confidently burst samples onto plates and can-do health checks on them.
  • Observed Elisa testing being carried out Elisa and Microbiology plate culture/Petri film testing using aseptic technique adhering to published Standard Operating Procedures.
  • Calibrated lab instruments regularly, ensured consistent accuracy.
  • Minimised cross-contamination by maintaining organised workspace.

Language Interpreter

Global Languages
Glasgow
01.2014 - 01.2018
  • Provided language services and performed language-specific translations.
  • Managed and provided consecutive and first-person interpretation over the phone.
  • Provided interpretation services for court and worked as per court protocols.
  • Complied with established interpreter ethics and followed data confidentiality policy, as applicable.
  • Interacted with and interpreted for clients from different sociocultural and economic backgrounds.


Lab Assistant

West College Scotland
01.2015 - 08.2015
  • Constructed and maintained and operated standard laboratory equipment, for example, centrifuges, titrators, pipetting machines and pH meters kept equipment in a clean and serviceable condition and ensure the safe removal of waste recorded and sometimes interpreted results to present to senior colleagues used computers and perform mathematical calculations for the preparation of graphs.
  • Ensure the laboratory is well-stocked and resourced and that everything is clearly and correctly labelled kept up to date with technical developments, especially those which can save time and improve reliability conducted searches on identified topics relevant to the research followed and ensured strict safety procedures and safety checks.

Sales Cashier

Cancer Research Scotland
Glasgow
01.2012 - 01.2013
  • Helped maximize donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning helped maximize New Goods income by assisting with the managing of stock levels and effective merchandising.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Hon. BSc - Applied Biomedical Science

University of The West of Scotland
Paisley

Higher National Diploma - Applied Science

West College Scotland College
Glasgow, Glasgow City

Certificate of Higher Education - Healthcare

Stow College
Glasgow, Glasgow City

Skills

  • Mass spectroscopy
  • Documentation and reporting
  • Specimen handling and collection
  • Coagulation testing
  • Sterile technique
  • Fluid analysis
  • Infection control
  • Serology procedures
  • Quality control and assurance
  • Lab result interpretation
  • Order fulfillment
  • Inbound and outbound communication
  • Sales expertise and support
  • Complaint resolution strategies
  • Service standard compliance
  • Technical support and troubleshooting
  • Phishing identification techniques
  • Excel and spreadsheet proficiency
  • Banking industry knowledge
  • Investigative mindset and analysis
  • Fraud detection software expertise
  • Decision-tree design

Refrences

Available upon request.

Languages

English
Fluent
Arabic
Upper intermediate
Swahili
Intermediate
Somali
Native

Timeline

Fraud analyst

Santander UK
04.2024 - 08.2024

Customer Service Representative

Diligenta
10.2022 - 03.2023

Lab Technician

National Milk Laboratories
09.2019 - 02.2020

Lab Assistant

West College Scotland
01.2015 - 08.2015

Language Interpreter

Global Languages
01.2014 - 01.2018

Sales Cashier

Cancer Research Scotland
01.2012 - 01.2013

Hon. BSc - Applied Biomedical Science

University of The West of Scotland

Higher National Diploma - Applied Science

West College Scotland College

Certificate of Higher Education - Healthcare

Stow College

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MUNA JAMAC