Muna Hamza
London,North London
Summary
Detail-oriented professional with expertise in administration and record keeping, complemented by strong communication and organisational skills. Demonstrates adaptability to efficiently manage tasks and improve processes. Known for being people-oriented, with patience and persistence in achieving goals. Committed to leveraging these skills to enhance operational efficiency in a dynamic environment.
Overview
7
7
years of professional experience
Work history
Sales Associate
Uniqlo UK
London
2022.01 - 2025.09
- Ensured smooth day-to-day store operations, including stock management, record keeping, and maintaining organizational systems.
- Contributed to team meetings covering sales metrics, customer satisfaction, and operational updates, improving collaboration and awareness.
- Supported new colleagues through guidance on store processes, demonstrating adaptability and teamwork.
- Maintained compliance with workplace standards through consistent monitoring and reporting.
- Collaborated with team members to achieve monthly targets.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
Customer Service Partner
Waitrose & Partners
London
2021.01 - 2022.01
- Managed operational and administrative duties including cash handling, reconciliation of vouchers, and record accuracy.
- Assisted with onboarding processes for new staff by sharing best practices and supporting training.
- Handled safety protocols and incident reporting, ensuring compliance with company standards.
- Balanced customer service priorities with operational responsibilities, showcasing adaptability in a dynamic environment.
Career Mentoring Program
Career Ready
2021.01 - 2021.12
- Strengthened time management and communication skills through monthly meetings with a career mentor.
- Developed professional writing and email communication abilities.
- Completed practical exercises to identify career goals and build long-term development strategies.
Virtual Law Work Experience
Slaughter and May
London, Remote
2021.01 - 2021.12
- Collaborated with students nationwide on group exercises, demonstrating teamwork and adaptability in remote settings.
- Gained experience in structured workflows, reporting, and professional documentation.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Solved complex problems with effective teamwork and communication skills.
Youth Campaign Volunteer
Minority Matters
London, Islington
2021.06 - 2021.09
- Company Overview: Local Youth Charity
- Collaborated with peers to design and deliver youth-led initiatives for young East Africans in Islington.
- Partnered with local police, schools, and governing bodies to create safer community spaces for young people.
- Developed skills in stakeholder collaboration, project coordination, and community engagement.
- Advocated for youth voices while contributing to long-term, sustainable community outcomes.
- Local Youth Charity
Charity Shop Volunteer
Islamic Relief
London
2019.01 - 2019.12
- Assisted in customer engagement and operational support, helping allocate resources across different store areas.
- Established rapport with local community by providing friendly and efficient service.
Education
BA/BSc - Sociology
University of Roehampton
London 2022.09 -
A-Levels - Grades C-D
LaSwap Sixth Form
London 2020.01 - 2022.01
GCSEs - 9 GCSEs (B-C)
St Mary Magdalene Academy
London 2015.01 - 2020.01
Skills
- Administration & Record Keeping
- Communication
- Organization & Time Management
- Tech Savvy
- Adaptability
- People-Oriented
- Patience and persistence
Hobbies
- Baking and experimenting with new recipes
- Caring for animals
- Fitness and wellbeing
- Building meaningful social connections
Languages
English
Fluent
Swahili
Native
Spanish
Intermediate
Timeline
BA/BSc - Sociology
University of Roehampton
2022.09 -
Sales Associate
Uniqlo UK
2022.01 - 2025.09
Youth Campaign Volunteer
Minority Matters
2021.06 - 2021.09
Customer Service Partner
Waitrose & Partners
2021.01 - 2022.01
Career Mentoring Program
Career Ready
2021.01 - 2021.12
Virtual Law Work Experience
Slaughter and May
2021.01 - 2021.12
A-Levels - Grades C-D
LaSwap Sixth Form
2020.01 - 2022.01
Charity Shop Volunteer
Islamic Relief
2019.01 - 2019.12
GCSEs - 9 GCSEs (B-C)
St Mary Magdalene Academy
2015.01 - 2020.01