Summary
Overview
Work history
Education
Skills
Hobbies
Languages
Timeline
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Muna Hamza

London,North London

Summary

Detail-oriented professional with expertise in administration and record keeping, complemented by strong communication and organisational skills. Demonstrates adaptability to efficiently manage tasks and improve processes. Known for being people-oriented, with patience and persistence in achieving goals. Committed to leveraging these skills to enhance operational efficiency in a dynamic environment.

Overview

7
7
years of professional experience

Work history

Sales Associate

Uniqlo UK
London
01.2022 - 09.2025
  • Ensured smooth day-to-day store operations, including stock management, record keeping, and maintaining organizational systems.
  • Contributed to team meetings covering sales metrics, customer satisfaction, and operational updates, improving collaboration and awareness.
  • Supported new colleagues through guidance on store processes, demonstrating adaptability and teamwork.
  • Maintained compliance with workplace standards through consistent monitoring and reporting.
  • Collaborated with team members to achieve monthly targets.
  • Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.

Customer Service Partner

Waitrose & Partners
London
01.2021 - 01.2022
  • Managed operational and administrative duties including cash handling, reconciliation of vouchers, and record accuracy.
  • Assisted with onboarding processes for new staff by sharing best practices and supporting training.
  • Handled safety protocols and incident reporting, ensuring compliance with company standards.
  • Balanced customer service priorities with operational responsibilities, showcasing adaptability in a dynamic environment.

Career Mentoring Program

Career Ready
01.2021 - 12.2021
  • Strengthened time management and communication skills through monthly meetings with a career mentor.
  • Developed professional writing and email communication abilities.
  • Completed practical exercises to identify career goals and build long-term development strategies.

Virtual Law Work Experience

Slaughter and May
London, Remote
01.2021 - 12.2021
  • Collaborated with students nationwide on group exercises, demonstrating teamwork and adaptability in remote settings.
  • Gained experience in structured workflows, reporting, and professional documentation.
  • Facilitated smooth operations within the department through organised file management and data entry tasks.
  • Solved complex problems with effective teamwork and communication skills.

Youth Campaign Volunteer

Minority Matters
London, Islington
06.2021 - 09.2021
  • Company Overview: Local Youth Charity
  • Collaborated with peers to design and deliver youth-led initiatives for young East Africans in Islington.
  • Partnered with local police, schools, and governing bodies to create safer community spaces for young people.
  • Developed skills in stakeholder collaboration, project coordination, and community engagement.
  • Advocated for youth voices while contributing to long-term, sustainable community outcomes.
  • Local Youth Charity

Charity Shop Volunteer

Islamic Relief
London
01.2019 - 12.2019
  • Assisted in customer engagement and operational support, helping allocate resources across different store areas.
  • Established rapport with local community by providing friendly and efficient service.

Education

BA/BSc - Sociology

University of Roehampton
London
09.2022 -

A-Levels - Grades C-D

LaSwap Sixth Form
London
01.2020 - 01.2022

GCSEs - 9 GCSEs (B-C)

St Mary Magdalene Academy
London
01.2015 - 01.2020

Skills

  • Administration & Record Keeping
  • Communication
  • Organization & Time Management
  • Tech Savvy
  • Adaptability
  • People-Oriented
  • Patience and persistence

Hobbies

  • Baking and experimenting with new recipes
  • Caring for animals
  • Fitness and wellbeing
  • Building meaningful social connections

Languages

English
Fluent
Swahili
Native
Spanish
Intermediate

Timeline

BA/BSc - Sociology

University of Roehampton
09.2022 -

Sales Associate

Uniqlo UK
01.2022 - 09.2025

Youth Campaign Volunteer

Minority Matters
06.2021 - 09.2021

Customer Service Partner

Waitrose & Partners
01.2021 - 01.2022

Career Mentoring Program

Career Ready
01.2021 - 12.2021

Virtual Law Work Experience

Slaughter and May
01.2021 - 12.2021

A-Levels - Grades C-D

LaSwap Sixth Form
01.2020 - 01.2022

Charity Shop Volunteer

Islamic Relief
01.2019 - 12.2019

GCSEs - 9 GCSEs (B-C)

St Mary Magdalene Academy
01.2015 - 01.2020

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Muna Hamza