Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mumtoz Mirzovali

Mumtoz Mirzovali

MANCHESTER,Lancashire

Summary

Experienced multitalented bilingual individual with exceptional organisation, critical thinking and time management skills for administrative procedures.

Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives.

I respond calmly to manage crisis and emergency situations and highly efficient manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

13
13
years of professional experience

Work history

Retail Sales

Self Employed
Dushanbe , Tajikistan
03.2023 - 03.2024
  • Worked with vendors to purchase wholesale goods for retail sales.
  • Increased retail sales through persuasive, thorough aftercare advice and product recommendations.

Case Handler

DWP / Universal Credit
MANCHESTER
02.2022 - 03.2023
  • Managed large client portfolio, prioritising claims in line with complexity and demand.
  • In 3 months promoted to floorwalking/training new agents.
  • Optimised customer experience by tailoring responses to individual needs.
  • Used strategic questioning to extract important details from callers to help with a claim.
  • Stayed calm when coordinating response to emergencies.
  • Logged critical information onto computer system.
  • Responded to inbound queries and requests from claimers.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Public Relations Officer

Foundation for a Better Life.
Tajikistan/Pakistan/USA
12.2019 - 02.2022
  • Helped create fundraising events
  • Prepared clear, on-point speeches for senior leaders.
  • Researched, developed and coordinated media campaigns to achieve clear results fo the foundation.
  • Established relationship with media, organised press conferences and worked closely with news teams.
  • Connected with influential politicians and industry leaders to achieve PR goals.
  • Conducted public presentations and prepared materials.

Shop Manager

Persepolis Minimarket.
Manchester
07.2017 - 10.2019
  • Directed retail and wholesale operations.
  • Performed inventory checks and stocktake duties to maintain updated data.
  • Completed opening and closing procedures each day.
  • Operated Western Union global money transfer system.

Waitress/Barister

Due Fratelli/Persia Grill House restaurants
Manchester
03.2015 - 04.2019
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Attended to customer's needs proactively for first-class waiting service.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Translator/Officer in International Department.

Osimi Technical University.
Dushanbe , Tajikistan
01.2011 - 08.2014


  • Translated simultaneously using interpretation and translation equipment.
  • Assisted international students with their queries.
  • Handled international department with tasks related to international students.
  • Performed language translations in events and meetings.

Education

Diploma of Higher Education - Civil Engineering

Osimi Tajik Technical University.
Dushanbe Tajikistan
09/2009 - 06/2014

Certificate of Higher Education - Historic building conservation and Repair

Imam Khomeini International University
Qazvin, I.R of Iran
09/2007 - 06/2009

Language level Certificate - English language

A to Z school of English
Manchester
02/2017 - 07/2017

Skills

  • Public relations
  • Multilingual
  • Customer service
  • Cash management
  • Team/Work Management
  • Problem-solving
  • Leadership
  • Multi-tasking ability
  • People-oriented
  • Communication and influencing skills
  • Employee management

Timeline

Retail Sales

Self Employed
03.2023 - 03.2024

Case Handler

DWP / Universal Credit
02.2022 - 03.2023

Public Relations Officer

Foundation for a Better Life.
12.2019 - 02.2022

Shop Manager

Persepolis Minimarket.
07.2017 - 10.2019

Waitress/Barister

Due Fratelli/Persia Grill House restaurants
03.2015 - 04.2019

Translator/Officer in International Department.

Osimi Technical University.
01.2011 - 08.2014

Diploma of Higher Education - Civil Engineering

Osimi Tajik Technical University.
09/2009 - 06/2014

Certificate of Higher Education - Historic building conservation and Repair

Imam Khomeini International University
09/2007 - 06/2009

Language level Certificate - English language

A to Z school of English
02/2017 - 07/2017
Mumtoz Mirzovali