MUKHATAR THABIT MUKHATAR
London
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Ability to provide analytical inputs to strategic planning, results-based management and reporting. Ability to make the analysis of requirements and parameters provided in support of processes in the office. Building strong relationships with customers, focuses on impact and result for the client and responds positively to feedback. Consistently approaches work with energy and a positive, constructive attitude. Demonstrating openness to change and ability to manage complexities.
Overview
6
6
years of professional experience
Work History
Festive Colleague
Tesco Extra (Bulls Bridge)
London, United Kingdom
11.2024 - 01.2025
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeting customers, assisting with queries and providing a positive shopping experience.
- Replenishing shelves, ensuring stock is in good condition and handling products with care.
- Scanning items, processing payments and assisting customers with self-service checkouts.
Administrative Assistant
Kenya civil aviation authority
Mombasa, Kenya
08.2023 - 07.2024
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses
- Effectively managed incoming and outgoing mail to maximise office efficiency
- Took meeting minutes and distributed to core staff for effective inter-office communication
- Negotiated with vendors and service providers to control corporate expenditures
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Monitored health and safety measures for guaranteed compliance
- Coordinated hiring, recruitment and training strategies to build successful administrative team
Assistant County Commissioner Cadet
State department of internal security and national administration
Mombasa, Kenya
05.2023 - 07.2023
- Carried out day-to-day duties accurately and efficiently
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Successfully delivered on tasks within tight deadlines
- Completed duties to deliver on targets with accuracy and efficiency
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided oversight on the implementation of county ordinances, regulations, and laws.
- Held regular neighbourhood meetings to maintain positive community relations and understand residents' viewpoints about important topics on upcoming agendas.
- Identified needs of customers promptly and efficiently.
Supervisor
Thorntorn Energy and Sounds Limited
Mombasa, Kenya
12.2021 - 05.2023
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified needs of customers promptly and efficiently.
- Streamlined workflow processes, reducing project completion times.
- Complied with company policies, objectives and communication goals.
- Tracked progress on projects and provided timely feedback to staff members.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Negotiated with suppliers to secure cost-effective resources.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee productivity to provide constructive feedback and coaching.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Oversaw inventory management, ensuring adequate stock levels.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
INDUSTRIAL ATTACHMENT
Kenya Maritime Authority
Mombasa
06.2019 - 08.2019
- Photocopying, Scanning, Printing, Binding and Filing of office documents
- Filing taxi vouchers for members of staff travelling for official duties
- Sending nomination emails to members of staff requested to attend various events
- Updating the interns & attaches database
- Managing responses by sending regret emails to unsuccessful job/internship/Attachment applicants
- Updating staff training records
- Updating staff records on personal files
- Ensuring timely remittance of statutory deductions i.e NHIF, NSSF, NITA, PENSIONS & HELB
- Preparing offer letters and recommendation letters for attaches and interns
- Calculating Staff Overtime for payroll
- Assisting Staff in filling course attendance forms required to attend training
- Compiling of staff leave schedule
- Staff Induction; Assisting new interns and attaches with the induction process
Education
BACHELOR OF SCIENCE DEGREE - PUBLIC ADMINISTRATION AND LEADERSHIP
Jomo Kenyatta University of Agriculture And Technology
11.2021
QUICK BOOKS -
IITACK Institute of Information Technology and Computer knowledge
05.2016
COMPUTER OPERATIONS AND DATA COMMUNICATIONS -
IITACK Institute of Information Technology and Computer Knowledge
02.2016
THE AGA KHAN HIGH SCHOOL - K.C.S.E MEAN GRADE: BPLAIN
The Aga Khan High School
Mombasa01.2015
THE AGA KHAN PRIMARY SCHOOL -
The Aga Khan Primary School
Mombasa01.2011
Skills
- Analytical inputs to strategic planning
- Results-based management
- Customer service
- Administrative oversight
- Recruitment processes
- Building strong customer relationships
- Positive and constructive attitude
- Change management
- Complexity management
References
- Dr. Omondi, Lecturer, Jomo Kenyatta University of Agriculture and Technology, +254722644107
- Henry Mwasaru, Ag. Human Resource & Administration Manager, +254720883265
- Halima Mwalimu , Ag. Administrative Officer - Kenya Civil Aviation Authority, +254720909463
Timeline
Festive Colleague
Tesco Extra (Bulls Bridge)
11.2024 - 01.2025
Administrative Assistant
Kenya civil aviation authority
08.2023 - 07.2024
Assistant County Commissioner Cadet
State department of internal security and national administration
05.2023 - 07.2023
Supervisor
Thorntorn Energy and Sounds Limited
12.2021 - 05.2023
INDUSTRIAL ATTACHMENT
Kenya Maritime Authority
06.2019 - 08.2019
BACHELOR OF SCIENCE DEGREE - PUBLIC ADMINISTRATION AND LEADERSHIP
Jomo Kenyatta University of Agriculture And Technology
QUICK BOOKS -
IITACK Institute of Information Technology and Computer knowledge
COMPUTER OPERATIONS AND DATA COMMUNICATIONS -
IITACK Institute of Information Technology and Computer Knowledge
THE AGA KHAN HIGH SCHOOL - K.C.S.E MEAN GRADE: BPLAIN
The Aga Khan High School
THE AGA KHAN PRIMARY SCHOOL -
The Aga Khan Primary School
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