Mukesh Shunny
Irchester,Northamptonshire
Summary
Accomplished network engineer with extensive expertise in OSPF, BGP, and EIGRP protocols, adept at managing Cisco/ Nokia routers and switches. Skilled in deploying Cisco ASA and NextGen firewalls to bolster cybersecurity measures. Experienced in MPLS, VPN, and SD-WAN technologies for optimised network performance. Demonstrates strong capabilities in configuring ACLs and managing AMS/Altiplano systems. Knowledgeable in Nokia BNG/7750/7210 platforms and Fortinet security solutions. Committed to advancing ITIL practices within organisations while pursuing opportunities to drive innovation in cybersecurity protocols.
Overview
12
12
years of professional experience
Work History
Network engineer
Virgin Media Business
Peterborough, Cambridgeshire
07.2024 - Current
- Optimised network performance by troubleshooting and resolving complex technical issues.
- Reconfigured systems following best practices improving overall efficiency.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Optimised network operation through focused configuration and monitoring.
- Troubleshot connectivity issues to ensure uninterrupted service delivery.
- Analysed system logs periodically, detected potential faults before occurrence.
- Solved complex networking issues contributing to improved client satisfaction rates.
- Highlighted and responded to system and network faults and engaged contractors to rectify issues.
- Worked flexibly to meet out-of-hours call-out requirements, providing round-the-clock technical support.
Network Operations Engineer
Upp Limited
Peterborough, Cambridgeshire
04.2022 - Current
- Responsible for monitoring each key Customer technical touch points and proactively identifying solutions and implementing fixes to restore customers service
- Responsible for supporting Major Incidents across the network and striving to identify underlying Problem to drive timely root cause analysis
- Responsible for supporting wide range of activities, from customer router activation, configuration, routing
- IP management, technical fault triage and resolution from core network through to customers device
- Maintaining network documentations, working alongside build and network design team
- Taking part in Change management process by providing technical insights needed for decision making
- Configuring Nokia OLT's, and managing Cards, ports and ONT's
- Managing Nokia 7210, 7750 routers as well as BNG's
- Configuring Nokia BNG's with needed updates and configuring static IP's for priority customers
- Monitoring IP sec tunnels, troubleshooting Fortinet firewall tunnel issues.
- Responsible for prioritising and resolving tickets escalated from Customer Services, Installations team and other stakeholders within the business or alerts triggered from monitoring system.
- Developed plans and strategies to promote continuous improvement.
- Optimised network operation through focused configuration and monitoring.
- Developed disaster recovery solutions, such as Backup, Monitoring, and Deployment.
Senior Technical Support Analyst
Virgin Media Business
Peterborough, Cambridgeshire
12.2018 - 04.2022
- Complete detailed fault diagnostics of circuits provided by VM
- Support Field engineers in completing site visits for faults
- Troubleshoot and maintain ADSL links, Leased lines
- Ethernet extensions, IPVPN and Managed Internet Access (MIA/DIA) for a variety of both Small medium and Enterprise customers
- Troubleshooting SIP issues for VoIP customers
- Troubleshooting Layer 2, Layer 3 and core networking issues (Routers/ Terminating devices, Aggregate switches)
- Interfacing with 3rd party providers and suppliers including BT, Vodafone, Talk Talk, Cisco, Telent
- Troubleshooting and maintaining a wide range of Cisco routers at customer site, dispatch field engineers and arrange replacement if needed
- Troubleshoot and maintain SD wan clients both underlay and overlay
- Interfacing with key customer contacts, project managers, other service delivery managers and staff, subcontractors, support personnel, and other stakeholders
- Troubleshoot routing issues on both routers (CE) and PE
- Troubleshoot and maintain redundancy ( HSRP ) arrange and perform failover testing if needed
- Involved in the troubleshooting aspects of complex network infrastructure using the routing protocols like
- EIGRP, OSPF & BGP
Network Support Analyst
Integrated Digital Solutions Limited
Croydon
06.2014 - 11.2018
- Managed customer's network utilizing PRTG to monitor network, fault analysis, trouble isolation, outage reporting and escalation
- Coordinated work between technicians, engineers and vendors while documenting work actions on network issues until problem was resolved
- Implemented VoIP system with various WAN providers
- Provided Network Support on Routing protocols such RIP
- RIPv2, OSPF and EIGRP
- Configured and tested LAN and WAN equipment such as
- Cisco Catalyst family of switches, Cisco Routers, Cisco
- Firewalls, Intrusion Detection and Prevention
- Assisted remote engineers with troubleshooting network issues in remote offices
- Provided on-site assistance to end users pertaining to installation, troubleshooting, and support of their computer applications and network devices
- Installing and configuring and patching Windows 2008 and Windows 2012 Servers(adding users, password changes, creating/ applying group policies and maintaining shared files)
- Created, handled and monitored trouble tickets using
- Remedy ticketing system, routed tickets, and participated in support bridges with on-call groups during outages., Available upon request
Operations Analyst
Bluechip UK
Bedford
04.2013 - 05.2014
- To establish quality working relationship with end users and solve their problems in timely fashion by using and developing diagnosis, analytical, and problem solving skills
- Take ownership and responsibility of all incidents and service requests raised with Service Desk from all customers and see them through to completion
- Running backups, Option 21s and IPL both scheduled and unscheduled, Monitoring applications such as Quick EDD and MIMIX and reporting any problems without breaching SLA
- Be on call with IBM engineers on site to help them resolve client issues
- Carry out software and hardware troubleshooting on client servers in data centre as per instruction from senior engineers.
Education
MSc - IT service management
University of Northampton
CCNA - Cisco certified Network Analyst - Routing And Switching
Emigo networks
Skills
- OSPF, BGP, EIGRP
- Cisco 1900, 2950, 2960
- DHCP, DNS, STP
- HSRP/ VoIP
- Cisco ASA
- MPLS/ PAT/ VPN/ SD-WAN
- ACL
- AMS/ Altiplano
- Nokia BNG/ 7750/ 7210
- Fortinet
- Cybersecurity protocols
- ITIL
- Nextgen firewalls
Custom
Personal Information
References
References available upon request.
Timeline
Network engineer
Virgin Media Business
07.2024 - Current
Network Operations Engineer
Upp Limited
04.2022 - Current
Senior Technical Support Analyst
Virgin Media Business
12.2018 - 04.2022
Network Support Analyst
Integrated Digital Solutions Limited
06.2014 - 11.2018
Operations Analyst
Bluechip UK
04.2013 - 05.2014
MSc - IT service management
University of Northampton
CCNA - Cisco certified Network Analyst - Routing And Switching
Emigo networks
Similar Profiles
Diana AriamaDiana Ariama
Executive assistant at VIRGIN MEDIA O2Executive assistant at VIRGIN MEDIA O2
BASSEY EYOBASSEY EYO
Senior Digital Transformation Project Manager and Release Manager at Virgin Media O2Senior Digital Transformation Project Manager and Release Manager at Virgin Media O2
Lee MillsLee Mills
Field Technician at Virgin MediaField Technician at Virgin Media