Reliable and detail-focused professional with experience in legal and real estate sectors. Currently a Serious Injury Legal Assistant, supporting complex personal injury and medical negligence claims by managing files, liaising with clients, counsel, and medical experts. Skilled in real estate transactions and known for strong judgment, proactive problem-solving, and the ability to manage priorities while maintaining high standards of client care.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Serious Injury Assistant
Affinity Seven Law Solicitors
Rochdale, Greater Manchester
08.2025 - Current
Deal with a caseload of serious injury claims, including high-value RTA and catastrophic injury matters
Worked on medical negligence cases, supporting investigations, evidence gathering, and progression of claims
Attended inquests, assisting with preparation of documentation, evidence bundles, and liaising with relevant parties
Acted as a file handler managing files from instruction under supervision
Used Proclaim case management system to maintain accurate records, deadlines, and case progression
Drafted briefs to counsel and letters of instruction to medical experts, including chronologies and summaries
Liaised regularly with clients, providing updates, taking instructions, and maintaining strong client relationships
Communicated with medical experts, barristers, insurers, and third parties to progress claims efficiently
Reviewed and organised medical records, expert reports, and disclosure documents
Assisted with court documents, witness statements, and compliance with procedural deadlines
Sales Executive & Lettings Negotiator
Pearson Ferrier Estate Agents
Manchester, United Kingdom
08.2023 - 01.2025
Create, update, and maintain property listings on various platforms (Zoopla, Rightmove & Pearson Ferrier online portal) including photography
Carry out sales progression and liaise with solicitors to complete on properties as well as creating memorandum of sales
Conduct property viewings for prospective buyers or tenants
Liaise with clients (sellers, buyers, landlords, and tenants) through phone, email, and in-person meetings
Negotiate offers between buyers and sellers to reach mutually beneficial agreements and build rapport with clientele
Conduct market research and stay up to date with local property market trends, prices, and demand
Complete necessary paperwork for transactions, such as creating tenancy agreements, lease agreements and legally serving s21 notices
Negotiate rental terms between landlords and tenants (e.g., rent price, duration)
Carry out property inspections before and after tenancy, ensuring property condition is maintained
Oversee the timely collection of rent payments and bank cash rents received
Coordinate any maintenance or repairs between tenants and landlords
Ensure all properties and agreements comply with housing laws and regulations such as obtaining legal certificates (EPC, EICR etc)
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited